I love how great the customer service of Josdan! He is friendly and greeted us very well. The cinnamon bites were well prepared.
Tux52
Told to wait 20 minutes and they didn't even start making the pretzels until 30 minutes later. Then instead of explaining anything or offering help they got mad and told us to leave when we were mad at them. They don't want customers so they dont get customers.
CYNTHIA MERCEDES MARTINEZ
At Auntie Annes in the Dolphin Mall they serve very poor customer service, she expresses with very little enthusiasm. A woman named “Carmen B” helped me. I don't fly to go to the place.
Atmosphere: 4
Food: 4
Alexus Cherry
Wish I could give zero!!! Order two original pretzels… both were cinnamon in which this young boy grabbed with his hands not a napkin. Then asked for a few cheddar cheeses and he was so busy making jokes and fudging around with the co workers that he didn’t put them in the bag… WHILE in conversation with him about it. Gives a bad name for all young adults trying to work. While the rest of them were on phone. ALONG with a bunch of mini hotdogs sitting on the counter the whole couple hours we were at the mall. I will never eat at all aunt Annie’s as long as I live while that was the main reason we choose this mall.
Chloe Morgan
Poor quality and bad customer service. My order was burnt and it actually hurt my tooth. When I brought it up to their customer service line the rep didn't bother to make any effort to act on my complaint. Over the years Auntie Anne's quality has decreased therefore this is the last time I'll be wasting my money here.
Y. Brooks
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Luis Mendoza
Orel was extremely rude, I asked him for pretzel nuggets and he told me they were only making pretzels I waited for my pretzel and noticed the people behind me were given pretzel nuggets. After he saw my face he realized I had noticed and tried telling the rest of his coworkers and gave me a RAW pretzel. I will be seeking legal action
Jorge Giménez
The worst service and the worst staff serving customers
Gabriel Guerra
I have bought several times, without problems, good product. But today something very unusual happened to me with the staff, according to the manager. I asked her if it was still open, surprised by the boy's gesture, a rather rude gesture. I asked him because he was upset he just wanted to know if he was open. Automatically, one of the employees at the cashier spoke to him and told him not to sell me. I asked him again why and he simply said no. We argued but I wasn't going to fall for their game. I see that they have many negative comments, I don't know why they don't do anything. Maybe it's the son of the dream, I don't know, but it doesn't justify the treatment of such a manager!!!!!!! Store in front of STEPS!!!
Patricia Daniela Guerrero Hernandez
The worst experience, there was a girl named Andrea, she treated me super horrible. I hope that improves
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Erick Moore
Location is so hit and miss on quality it’s worth not batting anymore
Solid Reviews
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Yolanda B
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Amparo Morais
$4 pretzels, $5-7 nuggets, $3 lemonades, Wait was around 10 minutes to finally be able to order. Always check their mobile app as they have buy one get one free coupons and you receive a free pretzel after your first order with the app!
I love how great the customer service of Josdan! He is friendly and greeted us very well. The cinnamon bites were well prepared.
Told to wait 20 minutes and they didn't even start making the pretzels until 30 minutes later. Then instead of explaining anything or offering help they got mad and told us to leave when we were mad at them. They don't want customers so they dont get customers.
At Auntie Annes in the Dolphin Mall they serve very poor customer service, she expresses with very little enthusiasm. A woman named “Carmen B” helped me. I don't fly to go to the place.
Atmosphere: 4
Food: 4
Wish I could give zero!!! Order two original pretzels… both were cinnamon in which this young boy grabbed with his hands not a napkin. Then asked for a few cheddar cheeses and he was so busy making jokes and fudging around with the co workers that he didn’t put them in the bag… WHILE in conversation with him about it. Gives a bad name for all young adults trying to work. While the rest of them were on phone. ALONG with a bunch of mini hotdogs sitting on the counter the whole couple hours we were at the mall. I will never eat at all aunt Annie’s as long as I live while that was the main reason we choose this mall.
Poor quality and bad customer service. My order was burnt and it actually hurt my tooth. When I brought it up to their customer service line the rep didn't bother to make any effort to act on my complaint. Over the years Auntie Anne's quality has decreased therefore this is the last time I'll be wasting my money here.
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Orel was extremely rude, I asked him for pretzel nuggets and he told me they were only making pretzels I waited for my pretzel and noticed the people behind me were given pretzel nuggets. After he saw my face he realized I had noticed and tried telling the rest of his coworkers and gave me a RAW pretzel. I will be seeking legal action
The worst service and the worst staff serving customers
I have bought several times, without problems, good product. But today something very unusual happened to me with the staff, according to the manager. I asked her if it was still open, surprised by the boy's gesture, a rather rude gesture. I asked him because he was upset he just wanted to know if he was open. Automatically, one of the employees at the cashier spoke to him and told him not to sell me. I asked him again why and he simply said no. We argued but I wasn't going to fall for their game. I see that they have many negative comments, I don't know why they don't do anything. Maybe it's the son of the dream, I don't know, but it doesn't justify the treatment of such a manager!!!!!!! Store in front of STEPS!!!
The worst experience, there was a girl named Andrea, she treated me super horrible. I hope that improves
Restaurantji Recommends
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Location is so hit and miss on quality it’s worth not batting anymore
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
$4 pretzels, $5-7 nuggets, $3 lemonades, Wait was around 10 minutes to finally be able to order. Always check their mobile app as they have buy one get one free coupons and you receive a free pretzel after your first order with the app!
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