At Auntie Annes in the Dolphin Mall they serve very poor customer service, she expresses with very little enthusiasm. A woman named “Carmen B” helped me. I don't fly to go to the place.
Atmosphere: 4
Food: 4
Alexus Cherry
Wish I could give zero!!! Order two original pretzels… both were cinnamon in which this young boy grabbed with his hands not a napkin. Then asked for a few cheddar cheeses and he was so busy making jokes and fudging around with the co workers that he didn’t put them in the bag… WHILE in conversation with him about it. Gives a bad name for all young adults trying to work. While the rest of them were on phone. ALONG with a bunch of mini hotdogs sitting on the counter the whole couple hours we were at the mall. I will never eat at all aunt Annie’s as long as I live while that was the main reason we choose this mall.
Chloe Morgan
Poor quality and bad customer service. My order was burnt and it actually hurt my tooth. When I brought it up to their customer service line the rep didn't bother to make any effort to act on my complaint. Over the years Auntie Anne's quality has decreased therefore this is the last time I'll be wasting my money here.
Y. Brooks
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Luis Mendoza
Orel was extremely rude, I asked him for pretzel nuggets and he told me they were only making pretzels I waited for my pretzel and noticed the people behind me were given pretzel nuggets. After he saw my face he realized I had noticed and tried telling the rest of his coworkers and gave me a RAW pretzel. I will be seeking legal action
Jorge Giménez
The worst service and the worst staff serving customers
Gabriel Guerra
I have bought several times, without problems, good product. But today something very unusual happened to me with the staff, according to the manager. I asked her if it was still open, surprised by the boy's gesture, a rather rude gesture. I asked him because he was upset he just wanted to know if he was open. Automatically, one of the employees at the cashier spoke to him and told him not to sell me. I asked him again why and he simply said no. We argued but I wasn't going to fall for their game. I see that they have many negative comments, I don't know why they don't do anything. Maybe it's the son of the dream, I don't know, but it doesn't justify the treatment of such a manager!!!!!!! Store in front of STEPS!!!
Patricia Daniela Guerrero Hernandez
The worst experience, there was a girl named Andrea, she treated me super horrible. I hope that improves
Nubiana
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Erick Moore
Location is so hit and miss on quality it’s worth not batting anymore
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Amparo Morais
$4 pretzels, $5-7 nuggets, $3 lemonades, Wait was around 10 minutes to finally be able to order. Always check their mobile app as they have buy one get one free coupons and you receive a free pretzel after your first order with the app!
Juan Isacura
Look at these overheated, dry and unappetizing cinnamon roles… I went back and showed one of the employees and asked them to see if there was a way to add more glazed to these nasty cinnamons and she said I could purchase it… it’s no suprise why they have a terrible rating
Eric Velazquez
Very rude staffGirl at register was having a conversation when I asked if they were open after standing there for 5 minutes her reply was you need to give me a minute unbelievable horrible customer service
ALLMAX CAROLINE
The manager is rude, he treats me super badly and takes me from the place I do not recommend it, he does not know how to treat the client and super rude, even the other clients were horrified by his treatment! the worst that I have ever been treated anywhere! definitely if you do not want to spend the worst treatment of your life do not come to this place
At Auntie Annes in the Dolphin Mall they serve very poor customer service, she expresses with very little enthusiasm. A woman named “Carmen B” helped me. I don't fly to go to the place.
Atmosphere: 4
Food: 4
Wish I could give zero!!! Order two original pretzels… both were cinnamon in which this young boy grabbed with his hands not a napkin. Then asked for a few cheddar cheeses and he was so busy making jokes and fudging around with the co workers that he didn’t put them in the bag… WHILE in conversation with him about it. Gives a bad name for all young adults trying to work. While the rest of them were on phone. ALONG with a bunch of mini hotdogs sitting on the counter the whole couple hours we were at the mall. I will never eat at all aunt Annie’s as long as I live while that was the main reason we choose this mall.
Poor quality and bad customer service. My order was burnt and it actually hurt my tooth. When I brought it up to their customer service line the rep didn't bother to make any effort to act on my complaint. Over the years Auntie Anne's quality has decreased therefore this is the last time I'll be wasting my money here.
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Orel was extremely rude, I asked him for pretzel nuggets and he told me they were only making pretzels I waited for my pretzel and noticed the people behind me were given pretzel nuggets. After he saw my face he realized I had noticed and tried telling the rest of his coworkers and gave me a RAW pretzel. I will be seeking legal action
The worst service and the worst staff serving customers
I have bought several times, without problems, good product. But today something very unusual happened to me with the staff, according to the manager. I asked her if it was still open, surprised by the boy's gesture, a rather rude gesture. I asked him because he was upset he just wanted to know if he was open. Automatically, one of the employees at the cashier spoke to him and told him not to sell me. I asked him again why and he simply said no. We argued but I wasn't going to fall for their game. I see that they have many negative comments, I don't know why they don't do anything. Maybe it's the son of the dream, I don't know, but it doesn't justify the treatment of such a manager!!!!!!! Store in front of STEPS!!!
The worst experience, there was a girl named Andrea, she treated me super horrible. I hope that improves
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
Location is so hit and miss on quality it’s worth not batting anymore
Restaurantji Recommends
Great donut dots and pretzel flavors I also like that the food is always fresh would definitely bring family friends to this location
$4 pretzels, $5-7 nuggets, $3 lemonades, Wait was around 10 minutes to finally be able to order. Always check their mobile app as they have buy one get one free coupons and you receive a free pretzel after your first order with the app!
Look at these overheated, dry and unappetizing cinnamon roles… I went back and showed one of the employees and asked them to see if there was a way to add more glazed to these nasty cinnamons and she said I could purchase it… it’s no suprise why they have a terrible rating
Very rude staffGirl at register was having a conversation when I asked if they were open after standing there for 5 minutes her reply was you need to give me a minute unbelievable horrible customer service
The manager is rude, he treats me super badly and takes me from the place I do not recommend it, he does not know how to treat the client and super rude, even the other clients were horrified by his treatment! the worst that I have ever been treated anywhere! definitely if you do not want to spend the worst treatment of your life do not come to this place
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