Unexpected charges. Atmosphere is good. However %7 service charge and extra %18 tip charge are not acceptable. Service was terrible by the way.
Atmosphere: 4
Food: 2
Service: 1
Dori Parris
Roger is the best bartender! This place is so much fun, great music and drinks!
Atmosphere: 5
Service: 5
Amy Rodriguez
Delicious drinks, amazing music and great service from Kelsey!
Atmosphere: 5
Service: 5
Hannah Thompson
Disappointing experience at Ball & Chain
We visited Ball & Chain in Little Havana hoping to enjoy a vibey drink to round off an otherwise great experience in the area, but unfortunately it was very disappointing.
On arrival, there was no clear direction from the host. We struggled to find space at the bar, and although there were several tables available, all were marked as reserved. After asking multiple waitresses for guidance, we were eventually directed to the host, who informed us we couldn’t have a table due to reservations.
We ordered two cocktails at a very sticky bar and were surprised to see a large service charge and tip already added — totalling $47 for two drinks. Almost immediately after being served, the band went on break, leaving us with drinks and nowhere to sit and no band to enjoy.
When a couple left a table they had been drinking at, we sat down briefly, only to be rudely and confrontationally removed by the hostesses, stating it was reserved. The interaction felt unnecessarily argumentative and unwelcoming.
Overall, the lack of organisation, poor communication, unexpected charges, and unfriendly service really took away from what should have been an enjoyable stop. Sadly not the experience we were expecting.
Service: 1
R Reveau
It defines what a nightlife venue SHOULD be.
Outstanding and exceptional live music and environment.
Atmosphere: 5
Food: 5
Service: 5
Chris Guerrero
Rainy day in Little Havana meant we had to seek shelter - lucky for us we wandered into Ball & Chain!
Gorgeous bar with fantastic vibes, live music, and great bar staff! Roger was out bartender and he not only made great drinks - he was also a great host for us in our time at the bar.
If you’re around here stop on in - even if it’s sunny.
Atmosphere: 5
Service: 5
Salome Sepulveda
We had an absolutely spectacular experience last night! My friend came to visit me from Colombia, and I wanted to take her somewhere iconic cause it was also her birthday, the team truly went above and beyond. 10/10.
It was my first time visiting, but you’ve definitely gained a new regular! Thank you so much for having us.
Felipe and Adriana were incredibly attentive, and Melanie (our server) was outstanding—10/10 service. The music, atmosphere, food, cocktails… everything was perfect. We can’t wait to come back!
Atmosphere: 5
Food: 5
Service: 5
Andrew Mac
I work at a restaurant thst prides itself in its hospitality. Stopping here with my family today, I had one of the best experiences with my family I could have imagined. We were having a tough day, and the manager decided to take an opportunity to turn the day around for us. The server Brenda was amazing. Support staff was super attentive. The band was fun. I rolled my eyes when my brother in law ordered the pitcher of mojito, (because Im a rum snob), but even in the pitcher form, the drink came out perfectly balanced. All 7 of us tried different dishes and all of loved what we ordered. We walked into this place on a whim, best decision we've made in Miami yet! 12/10
Atmosphere: 5
Food: 5
Service: 5
Jaime Alvarez
My favorite place in Miami's Calle Ocho. Today got a Brenda as our waitress. She is just FABULOUS.
Atmosphere: 5
Food: 5
Service: 5
Haley Hurst
Great drinks and atmosphere 10/10 vibes shout out to Roger for taking care of us!!! ❤️
Elsy was wonderful , great food, great ambiance and friendly service.
Atmosphere: 4
Food: 5
Service: 5
Bethan Thomas
Wonderful restaurant with amazing food! Elsy was an amazing server, we had such a great time because of her! 10/10, will be back.
Atmosphere: 5
Food: 5
Service: 5
Ed Carrasco
We had a great time at The Ball & Chain in Little Havana. The drinks were delicious, I had a Majito. Maria from Venezuela, was our waitress, she was attentive and friendly. Definitely recommend and will come back.
Atmosphere: 5
Food: 5
Service: 5
Brenda Fischer
We found ball and chain on a food tour led by Jennifer, Who highly recommended we stopped back for food and/or drinks. Our server Maria went above and beyond in caring for our group of 6! We didn’t have food but the mojitos were delicious! We sat in the back patio and enjoyed the music. We will come back again when in Miami.
Atmosphere: 5
Food: 5
Service: 5
Melody Klein
Excellent service! Drinks were delicious and Maria kept them coming for our group!!
Unexpected charges. Atmosphere is good. However %7 service charge and extra %18 tip charge are not acceptable. Service was terrible by the way.
Atmosphere: 4
Food: 2
Service: 1
Roger is the best bartender! This place is so much fun, great music and drinks!
Atmosphere: 5
Service: 5
Delicious drinks, amazing music and great service from Kelsey!
Atmosphere: 5
Service: 5
Disappointing experience at Ball & Chain
We visited Ball & Chain in Little Havana hoping to enjoy a vibey drink to round off an otherwise great experience in the area, but unfortunately it was very disappointing.
On arrival, there was no clear direction from the host. We struggled to find space at the bar, and although there were several tables available, all were marked as reserved. After asking multiple waitresses for guidance, we were eventually directed to the host, who informed us we couldn’t have a table due to reservations.
We ordered two cocktails at a very sticky bar and were surprised to see a large service charge and tip already added — totalling $47 for two drinks. Almost immediately after being served, the band went on break, leaving us with drinks and nowhere to sit and no band to enjoy.
When a couple left a table they had been drinking at, we sat down briefly, only to be rudely and confrontationally removed by the hostesses, stating it was reserved. The interaction felt unnecessarily argumentative and unwelcoming.
Overall, the lack of organisation, poor communication, unexpected charges, and unfriendly service really took away from what should have been an enjoyable stop. Sadly not the experience we were expecting.
Service: 1
It defines what a nightlife venue SHOULD be.
Outstanding and exceptional live music and environment.
Atmosphere: 5
Food: 5
Service: 5
Rainy day in Little Havana meant we had to seek shelter - lucky for us we wandered into Ball & Chain!
Gorgeous bar with fantastic vibes, live music, and great bar staff! Roger was out bartender and he not only made great drinks - he was also a great host for us in our time at the bar.
If you’re around here stop on in - even if it’s sunny.
Atmosphere: 5
Service: 5
We had an absolutely spectacular experience last night! My friend came to visit me from Colombia, and I wanted to take her somewhere iconic cause it was also her birthday, the team truly went above and beyond. 10/10.
It was my first time visiting, but you’ve definitely gained a new regular! Thank you so much for having us.
Felipe and Adriana were incredibly attentive, and Melanie (our server) was outstanding—10/10 service. The music, atmosphere, food, cocktails… everything was perfect. We can’t wait to come back!
Atmosphere: 5
Food: 5
Service: 5
I work at a restaurant thst prides itself in its hospitality. Stopping here with my family today, I had one of the best experiences with my family I could have imagined. We were having a tough day, and the manager decided to take an opportunity to turn the day around for us.
The server Brenda was amazing. Support staff was super attentive. The band was fun. I rolled my eyes when my brother in law ordered the pitcher of mojito, (because Im a rum snob), but even in the pitcher form, the drink came out perfectly balanced. All 7 of us tried different dishes and all of loved what we ordered.
We walked into this place on a whim, best decision we've made in Miami yet! 12/10
Atmosphere: 5
Food: 5
Service: 5
My favorite place in Miami's Calle Ocho. Today got a Brenda as our waitress. She is just FABULOUS.
Atmosphere: 5
Food: 5
Service: 5
Great drinks and atmosphere 10/10 vibes shout out to Roger for taking care of us!!! ❤️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Elsy was wonderful , great food, great ambiance and friendly service.
Atmosphere: 4
Food: 5
Service: 5
Wonderful restaurant with amazing food! Elsy was an amazing server, we had such a great time because of her! 10/10, will be back.
Atmosphere: 5
Food: 5
Service: 5
We had a great time at The Ball & Chain in Little Havana. The drinks were delicious, I had a Majito. Maria from Venezuela, was our waitress, she was attentive and friendly. Definitely recommend and will come back.
Atmosphere: 5
Food: 5
Service: 5
We found ball and chain on a food tour led by Jennifer, Who highly recommended we stopped back for food and/or drinks. Our server Maria went above and beyond in caring for our group of 6! We didn’t have food but the mojitos were delicious! We sat in the back patio and enjoyed the music. We will come back again when in Miami.
Atmosphere: 5
Food: 5
Service: 5
Excellent service! Drinks were delicious and Maria kept them coming for our group!!
Atmosphere: 5
Food: 5
Service: 5
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