so today I had about the worst experience ever at any fast food place, let me start by saying that i went and purchased a meal for someone who doesn't eat pork and has a stomach problems which I mentioned. this happened around 3 pm or so, the person was busy so they were not able to eat it to later in the day, the order was wrong, I went to get it fixed and the assistant manager was not only unprofessional but disgustingly rude, I got her name as she was sarcastic and showed me her badge, her name was melania, I requested to speak to a manager but she argued with me as to why it took so long for me to come back to get the order fixed, I initially told her not everyone eats right away....she turned her back on me and was arrogant and argued with me about the time difference, I am a manager myself and regardless of the time it takes for any customer to come and fix a problem I believe that it is the manager's job or in this case the assistant manager's job to fix the problem rather then escalate the situation. as I mentioned that I too was a manager she again was sarcastic about my response and so I demanded to speak to someone else in charge or at least in charge of her, there were many customers behind me and saying to just fix the problem, when she finally took whatever came out finished product line she did not even to bother to look but she handed me a burger with bacon, I believe I mentioned that the person doesn't eat bacon because of their religion. when I asked for the fries she actually went into the trash can to get the bag she threw away and opened it up in front of the long line of customers behind me and said there were no fries, yet I ordered a meal, I told her all I have is the soda so you made another mistake, she proceed to ignore me and kept on serving clients and giving them their food.....here's the kicker she never washed her hands and even if she was wearing gloves which I don't believe she was they had already been in the trash can when she got the bag of food I gave her.....so my question is? does Burger King just hire unprofessional, unqualified people to manage and to ensure the health codes which all fast food restaurants should follow? if so there was a big oversight when hiring this assistant manager melania. Buger king management should really go through a better anger management course and also a course on health risks involved when dealing with food.
Atmosphere: 1
Food: 1
Service: 1
Gigiandbebe Raar
They were very busy food wax good people were very friendly
Atmosphere: 5
Food: 5
Service: 5
A Google User
My 2 year dropped his drink right in front of them and they wouldn’t even give him a refill
Atmosphere: 1
Food: 1
Service: 1
Angel Wong
Delicious burgers
Atmosphere: 5
Food: 5
Service: 5
Javier Ernesto Montejo Sierra
They do not serve customers on a first-come, first-served basis, I had to watch as three people who arrived after me were served first at the other checkout because the cashier who was in my line was too slow to take an order…
Atmosphere: 1
Food: 4
Service: 1
Adolfo Polachini V.
The only Burger King I know of, where their service is terrible, quality lower than the rest and they even charge for refills, it can hardly be worse...!!!
Atmosphere: 1
Food: 1
Service: 1
juan kelvis briceño
This place does not deserve to have this famous franchise, they are terrible at customer service, it seems that people instead of buying from them, they were giving away the food. They should send employees to a customer service course.
Frank Figue (Frank)
Fast and pretty good food, kids love it.
Parking: There is plenty of parking as it is inside the Dolfing Mall.
Kid-friendliness: Very suitable for children
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Quarter Pound King
Jennifer Cadalso
The staff is very unpleasant, not empathetic, zero customer service
Atmosphere: 1
Food: 3
Service: 1
Thorsten Mävers
I haven't had such bad service and food in a long time. Nuggets a disaster. Order not placed correctly and too much deducted. Only the fries worked.
This location refuses coupon codes. Makes no sense. They only want you to pay full price.
Atmosphere: 1
Food: 1
Service: 1
Luis Villalba
Conflictive manager and discriminatory cashier, very bad service
laura irina
Very goodI recommend!!!!
Atmosphere: 5
Food: 5
Service: 5
John
Best burger king I've ever had
Atmosphere: 5
Food: 5
Service: 5
Jardiel Morales
Ordered my food and it was alright other then the chicken fries being cold, but apart from that, one of the customers or what I think is the manager cause of the uniform being different gave me a weird look when I asked for 2 BBQ and 2 honey mustard, only gave me 1 honey mustard and the 2 BBQ and said "that's to much sauce I'm only giving you 3."
so today I had about the worst experience ever at any fast food place, let me start by saying that i went and purchased a meal for someone who doesn't eat pork and has a stomach problems which I mentioned. this happened around 3 pm or so, the person was busy so they were not able to eat it to later in the day, the order was wrong, I went to get it fixed and the assistant manager was not only unprofessional but disgustingly rude, I got her name as she was sarcastic and showed me her badge, her name was melania, I requested to speak to a manager but she argued with me as to why it took so long for me to come back to get the order fixed, I initially told her not everyone eats right away....she turned her back on me and was arrogant and argued with me about the time difference, I am a manager myself and regardless of the time it takes for any customer to come and fix a problem I believe that it is the manager's job or in this case the assistant manager's job to fix the problem rather then escalate the situation. as I mentioned that I too was a manager she again was sarcastic about my response and so I demanded to speak to someone else in charge or at least in charge of her, there were many customers behind me and saying to just fix the problem, when she finally took whatever came out finished product line she did not even to bother to look but she handed me a burger with bacon, I believe I mentioned that the person doesn't eat bacon because of their religion. when I asked for the fries she actually went into the trash can to get the bag she threw away and opened it up in front of the long line of customers behind me and said there were no fries, yet I ordered a meal, I told her all I have is the soda so you made another mistake, she proceed to ignore me and kept on serving clients and giving them their food.....here's the kicker she never washed her hands and even if she was wearing gloves which I don't believe she was they had already been in the trash can when she got the bag of food I gave her.....so my question is? does Burger King just hire unprofessional, unqualified people to manage and to ensure the health codes which all fast food restaurants should follow? if so there was a big oversight when hiring this assistant manager melania. Buger king management should really go through a better anger management course and also a course on health risks involved when dealing with food.
Atmosphere: 1
Food: 1
Service: 1
They were very busy food wax good people were very friendly
Atmosphere: 5
Food: 5
Service: 5
My 2 year dropped his drink right in front of them and they wouldn’t even give him a refill
Atmosphere: 1
Food: 1
Service: 1
Delicious burgers
Atmosphere: 5
Food: 5
Service: 5
They do not serve customers on a first-come, first-served basis, I had to watch as three people who arrived after me were served first at the other checkout because the cashier who was in my line was too slow to take an order…
Atmosphere: 1
Food: 4
Service: 1
The only Burger King I know of, where their service is terrible, quality lower than the rest and they even charge for refills, it can hardly be worse...!!!
Atmosphere: 1
Food: 1
Service: 1
This place does not deserve to have this famous franchise, they are terrible at customer service, it seems that people instead of buying from them, they were giving away the food. They should send employees to a customer service course.
Fast and pretty good food, kids love it.
Parking: There is plenty of parking as it is inside the Dolfing Mall.
Kid-friendliness: Very suitable for children
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Quarter Pound King
The staff is very unpleasant, not empathetic, zero customer service
Atmosphere: 1
Food: 3
Service: 1
I haven't had such bad service and food in a long time.
Nuggets a disaster. Order not placed correctly and too much deducted. Only the fries worked.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
This location refuses coupon codes. Makes no sense. They only want you to pay full price.
Atmosphere: 1
Food: 1
Service: 1
Conflictive manager and discriminatory cashier, very bad service
Very goodI recommend!!!!
Atmosphere: 5
Food: 5
Service: 5
Best burger king I've ever had
Atmosphere: 5
Food: 5
Service: 5
Ordered my food and it was alright other then the chicken fries being cold, but apart from that, one of the customers or what I think is the manager cause of the uniform being different gave me a weird look when I asked for 2 BBQ and 2 honey mustard, only gave me 1 honey mustard and the 2 BBQ and said "that's to much sauce I'm only giving you 3."
Atmosphere: 2
Food: 4
Service: 1
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