Amazing food and service! Never a bad time at Checkers!
Atmosphere: 5
Food: 5
Service: 5
David Lewkowicz
I wanna say that I just came in and Ernest’s and Nyteisha Help me out and they were amazing. They gave me phenomenal service and the food was phenomenal. You gotta come to
Atmosphere: 5
Food: 5
Service: 5
Tj Lynn
Nyteish G, was the only person working in there but she did amazing job she had wonderful customer service and amazing manners
Atmosphere: 3
Food: 4
Service: 5
Metin Eroğlu
Subject: Repeated Refusal to Take Orders Before Closing Time – 1782 NW 36th St, Miami, FL
Dear Checkers Customer Service,
I am writing to report an issue that occurred today, October 12, 2025, at your location at 1782 NW 36th St, Miami, FL 33142.
I arrived at the drive-thru around 3:50 AM to place an order. According to your posted hours, this location closes at 4:00 AM. The ordering system was still active, and I was ready to order. However, the employee on duty told me to “wait” while they served another customer outside. They intentionally delayed my order until after 4:00 AM, at which point they said the store was closed and refused to take my order.
This is not the first time this has happened — the same employee did the exact same thing in previous weeks, deliberately waiting until 4:00 AM to deny service.
This behavior is unfair to customers who arrive before closing time and reflects poorly on the Checkers brand. I kindly ask that this incident be reviewed and that appropriate action be taken to ensure customers are treated fairly when arriving before closing.
Thank you for your attention to this matter.
Sincerely,
Anil Durgen
You have an employee who rejects orders after 3.35 am everyday. Ridiculous service.
Atmosphere: 1
Food: 1
Service: 1
Keep it Cute
We placed two separate orders through DoorDash from Checkers, and both experiences were completely unacceptable. The first DoorDash driver stole our entire meal and cancelled the order after pickup. We were forced to reorder, which already caused a delay and inconvenience after a long day of travel. For the second order, we purchased a Big Buford meal (customized) and a Classic Burger meal (customized). The total for this order was $30.83. The DoorDash driver claimed to have picked up the correct order, but the restaurant handed him the wrong order. What we received was two Classic Burgers with random additions we did not request — no Big Buford at all. Our fountain drinks were flat.
The restaurant is only 3.8 miles away from the Marriott, where we are currently staying. This should have been a quick and simple delivery. Instead, we are now hungry, frustrated, and stuck with no correct meal after paying nearly $31.
This level of incompetence and lack of care is appalling. Whoever is responsible for managing this Checkers location should be held accountable. Both the DoorDash delivery process and the restaurant’s quality control completely failed.
We expect a full refund for the $30.83 order and appropriate follow-up to ensure this is addressed. This experience was a travesty and absolutely unacceptable for paying customers. I will be contacting Corporate, we travel to this hotel often and this is not the first time this has occurred.
Atmosphere: 1
Food: 1
Service: 1
Melissa Quevedo
The gentleman overnight was extremely rude and disrespectful
Atmosphere: 1
Food: 5
Service: 1
Veronica Batista
I really wish I would’ve took a picture of my sandwich before I returned the food without getting a refund, but they served me grey and brown lettuce. I drove Home saw the sandwich and I decided to get back in my car and drive back to the checkers when I get to the checkers The two ladies in the front say that they didn’t make the sandwich and that they don’t have fresh lettuce so I asked for a refund and they told me that I’m not allowed to get a refund because I took the food home and brought it back. It’s very unfortunate that people that work in fast food don’t care about the customers if you don’t care about your job don’t work. I worked in fast food for two years and I never went against a Customer and I don’t understand how a checkers doesn’t have fresh lettuce. If that was the case they should’ve never sold the sandwich. It’s so disgusting The kind of people that work For fast food and it’s disgusting how much they don’t even care about the customers I literally asked the lady would she eat this sandwich and she stayed quiet it was absolutely disgusting I plan on calling again tomorrow and talking to the manager. This is actually unacceptable. I spent $25 for food I returned to the store in her face!!!!
Atmosphere: 1
Food: 1
Service: 1
Keonna Gilmore
Very unprofessional, very slow, workers always have an attitude. Not considered of people time.
Atmosphere: 1
Food: 1
Service: 1
martha medina
Disgusting service. Would prefer to drive longer than return to this location. Our cashier “Carolyn Dixon” was rude and unnecessarily attended us with attitude and demands
The service was fast, thanks to Chris. Didn’t sit in the drive through to long
Food: 5
Service: 5
Adrian Rodriguez
Manager treated me like absolute trash. Gave me attitude and yelled at me
Service: 1
Eduardo Zamora
Actually I should give them 0 stars but there is no that option, bad customer service, disgustingly horrible food, first and last time I order in this place they give you everything literally reheated not even my dog ate the hamburger when I gave it to him, do not go to this place you will lose your money and you will have a bad experience
Atmosphere: 1
Food: 1
Service: 1
Cesar Julio Perez
Whenever I order food, they never get it right, there are always missing products and when you ask for some sauce they tell you that your food doesn't need sauce, it's outrageous, they never do their job well and even less at night, apart from all that, they treat you badly.
Atmosphere: 1
Food: 1
Service: 1
Vassago M
It's freakin' Checkers. The junk food is decadently tasty but the customer service is abysmal. It's south Florida. Of course the customer service is terrible down here. Just go for the food and try to ignore the apathetic interactions and lifeless stares coming from the uneducated monkeys working behind the counter and you'll be ok.
Amazing food and service! Never a bad time at Checkers!
Atmosphere: 5
Food: 5
Service: 5
I wanna say that I just came in and Ernest’s and Nyteisha Help me out and they were amazing. They gave me phenomenal service and the food was phenomenal. You gotta come to
Atmosphere: 5
Food: 5
Service: 5
Nyteish G, was the only person working in there but she did amazing job she had wonderful customer service and amazing manners
Atmosphere: 3
Food: 4
Service: 5
Subject: Repeated Refusal to Take Orders Before Closing Time – 1782 NW 36th St, Miami, FL
Dear Checkers Customer Service,
I am writing to report an issue that occurred today, October 12, 2025, at your location at 1782 NW 36th St, Miami, FL 33142.
I arrived at the drive-thru around 3:50 AM to place an order. According to your posted hours, this location closes at 4:00 AM. The ordering system was still active, and I was ready to order. However, the employee on duty told me to “wait” while they served another customer outside. They intentionally delayed my order until after 4:00 AM, at which point they said the store was closed and refused to take my order.
This is not the first time this has happened — the same employee did the exact same thing in previous weeks, deliberately waiting until 4:00 AM to deny service.
This behavior is unfair to customers who arrive before closing time and reflects poorly on the Checkers brand. I kindly ask that this incident be reviewed and that appropriate action be taken to ensure customers are treated fairly when arriving before closing.
Thank you for your attention to this matter.
Sincerely,
You have an employee who rejects orders after 3.35 am everyday. Ridiculous service.
Atmosphere: 1
Food: 1
Service: 1
We placed two separate orders through DoorDash from Checkers, and both experiences were completely unacceptable.
The first DoorDash driver stole our entire meal and cancelled the order after pickup. We were forced to reorder, which already caused a delay and inconvenience after a long day of travel.
For the second order, we purchased a Big Buford meal (customized) and a Classic Burger meal (customized). The total for this order was $30.83. The DoorDash driver claimed to have picked up the correct order, but the restaurant handed him the wrong order. What we received was two Classic Burgers with random additions we did not request — no Big Buford at all. Our fountain drinks were flat.
The restaurant is only 3.8 miles away from the Marriott, where we are currently staying. This should have been a quick and simple delivery. Instead, we are now hungry, frustrated, and stuck with no correct meal after paying nearly $31.
This level of incompetence and lack of care is appalling. Whoever is responsible for managing this Checkers location should be held accountable. Both the DoorDash delivery process and the restaurant’s quality control completely failed.
We expect a full refund for the $30.83 order and appropriate follow-up to ensure this is addressed. This experience was a travesty and absolutely unacceptable for paying customers. I will be contacting Corporate, we travel to this hotel often and this is not the first time this has occurred.
Atmosphere: 1
Food: 1
Service: 1
The gentleman overnight was extremely rude and disrespectful
Atmosphere: 1
Food: 5
Service: 1
I really wish I would’ve took a picture of my sandwich before I returned the food without getting a refund, but they served me grey and brown lettuce. I drove Home saw the sandwich and I decided to get back in my car and drive back to the checkers when I get to the checkers The two ladies in the front say that they didn’t make the sandwich and that they don’t have fresh lettuce so I asked for a refund and they told me that I’m not allowed to get a refund because I took the food home and brought it back. It’s very unfortunate that people that work in fast food don’t care about the customers if you don’t care about your job don’t work. I worked in fast food for two years and I never went against a Customer and I don’t understand how a checkers doesn’t have fresh lettuce. If that was the case they should’ve never sold the sandwich. It’s so disgusting The kind of people that work For fast food and it’s disgusting how much they don’t even care about the customers I literally asked the lady would she eat this sandwich and she stayed quiet it was absolutely disgusting I plan on calling again tomorrow and talking to the manager. This is actually unacceptable. I spent $25 for food I returned to the store in her face!!!!
Atmosphere: 1
Food: 1
Service: 1
Very unprofessional, very slow, workers always have an attitude. Not considered of people time.
Atmosphere: 1
Food: 1
Service: 1
Disgusting service. Would prefer to drive longer than return to this location. Our cashier “Carolyn Dixon” was rude and unnecessarily attended us with attitude and demands
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
The service was fast, thanks to Chris. Didn’t sit in the drive through to long
Food: 5
Service: 5
Manager treated me like absolute trash. Gave me attitude and yelled at me
Service: 1
Actually I should give them 0 stars but there is no that option, bad customer service, disgustingly horrible food, first and last time I order in this place they give you everything literally reheated not even my dog ate the hamburger when I gave it to him, do not go to this place you will lose your money and you will have a bad experience
Atmosphere: 1
Food: 1
Service: 1
Whenever I order food, they never get it right, there are always missing products and when you ask for some sauce they tell you that your food doesn't need sauce, it's outrageous, they never do their job well and even less at night, apart from all that, they treat you badly.
Atmosphere: 1
Food: 1
Service: 1
It's freakin' Checkers. The junk food is decadently tasty but the customer service is abysmal. It's south Florida. Of course the customer service is terrible down here. Just go for the food and try to ignore the apathetic interactions and lifeless stares coming from the uneducated monkeys working behind the counter and you'll be ok.
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