Chipotle Mexican Grill

I had a reward on my app and the manager and employees gave me a ridiculously hard time with applying it. i love chipotle and eat here at least 3 times per week. I will no longer be bringing my business to this location. The customer service has fallen below the chipotle standards

Atmosphere: 3

Food: 3

Service: 1

I love this Chipotle, Is my favorite place. Everyone is so nice

Atmosphere: 5

Food: 5

Service: 5

Gloria is by far the WORST employee..she allegedly claims to be the manager, she is super rude and wanted to start an argument with a customer. Do not come here

Atmosphere: 1

Food: 2

Service: 1

Not my favorite location.

Atmosphere: 1

Food: 4

Service: 3

Everything.was.good here. Nothing bad to say.
I actually took out a book and started reading during my time there

Atmosphere: 5

Food: 4

Service: 4

I never review chains, but my god, this is the worst Chipotle I’ve ever eaten at (and we typically go at least once a week.) Last week was our last and final time with this location. The ingredients are never stocked—ever. Last time, I had to wait 10 minutes for the honey chipotle chicken, and then another 10 when they realized they’re out of peppers and onions. The people at the register never know what they’re doing, and all the employees (especially the manager with the blonde hair) ALWAYS have an attitude.

Don’t even get me started on how full the trash bins always are and they NEVER have napkins/silverware in stock.

Travel the few extra miles to the next closest location because this location is not it—and corporate doesn’t seem to be doing anything about it.

Recommended dishes: Burrito Bowl

Love it have to go there often

Atmosphere: 5

Food: 5

Service: 5

I’m writing to express my deep dissatisfaction with the service, attitude, and lack of sanitary practices I experienced at your Waterford location on 7/14/25.

I arrived at approximately 9:12 PM well before the posted 10:00 PM closing time only to be told immediately by your employee, Alexis, that there was no steak, chicken, or honey chicken available. She also mentioned that “everything is being cleaned and put away,” clearly meant to discourage any further customer orders, despite the restaurant still being open.

When I asked if more meat could be cooked, Alexis told me “no” because they close at 10. A manager in a polo shirt with blonde hair then stepped in and, with visible attitude, stated it would take 30 minutes to prepare honey chicken again, without offering a solution or expressing any concern for customer service.

To make matters worse, this same manager was visibly handling and cooking chicken while also touching her phone in front of customers, without changing gloves. This is a serious violation of food safety and sanitation protocols. Where is the oversight?

This type of service and behavior should be of concern to the general manager and franchisee. During the short time I was there, approximately 7 paying customers were turned away due to unavailable food and dismissive staff. That’s not just a service failure it’s a loss of business and revenue.

A location that advertises being open until 10:00 PM should be ready to serve customers with courtesy and proper food handling until closing not refuse service, display poor attitude, and ignore basic hygiene procedures.

Unfortunately, this experience has ensured that I will not be returning to this location. I hope this message prompts immediate attention and corrective action.

Atmosphere: 1

Food: 2

Service: 1

Sooooo slow

I’ve tried to give this chipotle multiple trips but every time (3 different occasions) they just to be out or short on proteins. If you pick a protein they are short on they tend to short hand the serving. I love chipotle but no longer considering going to this location if you have your heart set on something.

Atmosphere: 2

Food: 3

Service: 1

The food was great, as expected from buying from this brand for years, however the young blackhaired girl behind the counter looked as if I'd stepped on her last nerve and would rather be somewhere else. At the Panera, next door, my son got a smile and 'enjoy your meal' with his order, free of charge no less, so I went back for a drink.

Atmosphere: 2

Food: 5

Service: 1

Worst chipotle i've ever been to. Staff are the most careless individuals. They can't time traffic and run out of options during peak hours, they're rude, the quality of the food is worse than other locations. For some strange reason they act like the ingredients were paid by them/they own them, and skimp out on portions, you'll be forced to pay double protein. AC has been broken on multiple occasions and the bathrooms are not cared for.

Atmosphere: 1

Food: 1

Service: 1

Great fast food restaurant with

Atmosphere: 4

Food: 4

Service: 5

Great service!!!! Very busy but they manage to handle service in a nice and smooth way. Online orders everything 👍

Atmosphere: 5

Food: 5

Service: 5

It's a Chipotle's...

Atmosphere: 3

Food: 4

Service: 3