Very small portions! When the line is long they throw and toss your food around to move it, disappointing new location
Atmosphere: 1
Food: 1
Service: 1
Beth Wolberd
The customer service was terrible and all the workers are rude
Atmosphere: 1
Food: 1
Service: 1
Geo Teo
I went in tonight at 7:40 pm and placed an order. I asked this lady for a tote bag, and she told me I couldn’t have one. She was very rude. I eat at Chipotle almost every week, and I’ve never been denied a tote bag. It makes it easier to carry your food.
Atmosphere: 1
Food: 1
Service: 1
Isaias Sierra
Terrible customer service. No greeting, no eye contact, no hospitality. I walked in and employees just stared at me. When I asked where to pick up my order they just pointed. At the pickup counter the employee didn’t even respond to my greeting, just said “name.” Felt like I was bothering them just for being there.
Atmosphere: 1
Service: 1
JP
CONSISTENTLY Underserves chicken even though paid for double. I work at the offices nearby, and I have just about had it. Will not be coming back.
Atmosphere: 2
Food: 5
Service: 2
Daniel Perez
Weakest Chipotle in Miami. Even when the restaurant is empty, they’ll take their sweet time getting to their post just to skimp you on half a serving of rice, protein, anything.
The 1 star is for the cashier, who’s always nice.
This place can do so much better.
Atmosphere: 4
Food: 3
Service: 1
Gabriela Morales
the staff is extremely rude and dismissive. who is holding these people hostage and making them work at chipotle because that is the only explanation i can think of as to why they are so rude.. they don’t look at you when you’re ordering, basically pretend ur not there, and they ignore you when you ask them something. i ordered a bowl and chips, and she forgot to put the chips in the bag after i just paid for them. the food is fine but the service is less that pleasant. do better chipotle.
Atmosphere: 1
Food: 4
Service: 1
Brittany Janes
I grew up in Colorado (where Chipotle started) and the food back then was AMAZING. I don't know what happened, but it is disgusting now. Truly a shame.
I ordered the Carne Asada and it was genuinely the worst steak I've ever had. Dry, flavorless, cheap meat with a weird grainy texture. I couldn't even finish it, had to throw it away.
Atmosphere: 1
Food: 1
Service: 2
Miami Dade Auto Consultants \u0026 Investments LLC
TRAIN YOUR EMPLOYEES BETTER
Corporate should train their employees on how to properly use their system to ring up an order. Cashier(short older woman) wants to argue with me that I can’t order a “baby chips” because it’s only for kids. I explain to her that I don’t want a large portion of chips when I’ve always in the past 13 years of eating chipotle in my hometown of Miami been able to order a small/baby chips with my order. She’s basically trying to force me to order the larger portion which I know I’ll end up throwing away a majority of the serving. Aside from that she was extremely rude to me, thankfully someone else stepped in and completed my order.
Service: 1
Mark Rosencwaig
Catering order was not ready despite being placed over 36 hours before delivery date. Order was over 30 mins late and left 10 people waiting and wasting valuable productive time due to delay. - AVOID CATERING, IT WILL THROW
lady had a horrific attitude, doing hand motions and telling me to hurry up rudely
Atmosphere: 1
Food: 2
Service: 1
Abhishek Gurung
Very rude and grumpy staffs with zero sense of customer handling.
JuanSousaofficial
I walked into Chipotle at 10:40 p.m. and found that they were already packing up, even though there were still 20 minutes before closing. The person serving me gave me a really unpleasant look and even made a dismissive clicking noise as if they didn’t want me to order. I told them that if they don’t want to treat customers properly at that time, they should change their closing hour, because it’s not the customers’ fault the sign says 11:00 p.m. but the staff decides to shut down earlier. Loyal customers deserve respect, and it’s disappointing when the whole experience gets ruined by employees who clearly don’t want to be there.
Atmosphere: 2
Food: 5
Service: 1
s.Racha p
Food itself was really good and fresh. Worker doesn’t give you good enough portions for the price, you have to ask for extra. A bit dirty and unorganized but overall sort of reasonable price and good for grab n go
Very small portions! When the line is long they throw and toss your food around to move it, disappointing new location
Atmosphere: 1
Food: 1
Service: 1
The customer service was terrible and all the workers are rude
Atmosphere: 1
Food: 1
Service: 1
I went in tonight at 7:40 pm and placed an order. I asked this lady for a tote bag, and she told me I couldn’t have one. She was very rude. I eat at Chipotle almost every week, and I’ve never been denied a tote bag. It makes it easier to carry your food.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. No greeting, no eye contact, no hospitality. I walked in and employees just stared at me. When I asked where to pick up my order they just pointed. At the pickup counter the employee didn’t even respond to my greeting, just said “name.” Felt like I was bothering them just for being there.
Atmosphere: 1
Service: 1
CONSISTENTLY Underserves chicken even though paid for double. I work at the offices nearby, and I have just about had it. Will not be coming back.
Atmosphere: 2
Food: 5
Service: 2
Weakest Chipotle in Miami. Even when the restaurant is empty, they’ll take their sweet time getting to their post just to skimp you on half a serving of rice, protein, anything.
The 1 star is for the cashier, who’s always nice.
This place can do so much better.
Atmosphere: 4
Food: 3
Service: 1
the staff is extremely rude and dismissive. who is holding these people hostage and making them work at chipotle because that is the only explanation i can think of as to why they are so rude.. they don’t look at you when you’re ordering, basically pretend ur not there, and they ignore you when you ask them something. i ordered a bowl and chips, and she forgot to put the chips in the bag after i just paid for them. the food is fine but the service is less that pleasant. do better chipotle.
Atmosphere: 1
Food: 4
Service: 1
I grew up in Colorado (where Chipotle started) and the food back then was AMAZING. I don't know what happened, but it is disgusting now. Truly a shame.
I ordered the Carne Asada and it was genuinely the worst steak I've ever had. Dry, flavorless, cheap meat with a weird grainy texture. I couldn't even finish it, had to throw it away.
Atmosphere: 1
Food: 1
Service: 2
TRAIN YOUR EMPLOYEES BETTER
Corporate should train their employees on how to properly use their system to ring up an order. Cashier(short older woman) wants to argue with me that I can’t order a “baby chips” because it’s only for kids. I explain to her that I don’t want a large portion of chips when I’ve always in the past 13 years of eating chipotle in my hometown of Miami been able to order a small/baby chips with my order. She’s basically trying to force me to order the larger portion which I know I’ll end up throwing away a majority of the serving. Aside from that she was extremely rude to me, thankfully someone else stepped in and completed my order.
Service: 1
Catering order was not ready despite being placed over 36 hours before delivery date. Order was over 30 mins late and left 10 people waiting and wasting valuable productive time due to delay. - AVOID CATERING, IT WILL THROW
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
lady had a horrific attitude, doing hand motions and telling me to hurry up rudely
Atmosphere: 1
Food: 2
Service: 1
Very rude and grumpy staffs with zero sense of customer handling.
I walked into Chipotle at 10:40 p.m. and found that they were already packing up, even though there were still 20 minutes before closing. The person serving me gave me a really unpleasant look and even made a dismissive clicking noise as if they didn’t want me to order. I told them that if they don’t want to treat customers properly at that time, they should change their closing hour, because it’s not the customers’ fault the sign says 11:00 p.m. but the staff decides to shut down earlier. Loyal customers deserve respect, and it’s disappointing when the whole experience gets ruined by employees who clearly don’t want to be there.
Atmosphere: 2
Food: 5
Service: 1
Food itself was really good and fresh. Worker doesn’t give you good enough portions for the price, you have to ask for extra. A bit dirty and unorganized but overall sort of reasonable price and good for grab n go
Atmosphere: 3
Food: 4
Service: 4
the manager sucks
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