Chipotle Mexican Grill

Ordered a bowl online for pick up. The amount of food served was a joke compared to before. I don’t order much from chipotle but it has gotten way worse.. the food was cold. And I asked for black beans and they barely served me any. Such low quality to what chipotle use to be. Truly sad better off get a tropichop from pollo tropical . Better quality, quantity and price. Never ordering from here again.

Atmosphere: 1

Food: 1

Service: 1

I go alllll the time it’s amazing fast service and great service

Atmosphere: 5

Food: 5

Service: 5

This is probably the worst chipotle I’ve been to. I asked for extra white rice and they were not happy when I asked for more. Then when she poured the chicken she put 1 scoop and then removed some of the chicken from the bowl. I’ve never seen this before. Then when I asked the cashier what was going on she said “we are saving for a catering order.” Oh well, it’s not my fault that you guys have a catering order. I don’t want to blame the cashier, but this has to be some management problem.

Food: 1

Service: 1

Everytime I order from here thru Uber eats they forget half of my order. Or the food is old and very sloppy . The cross contamination is serious they serve the food not caring if people could be allergic to anything but on Uber they dont give you the option to state your allergies. There has been many times that I paid for food and wasn't able to eat it. This location needs better management and staff.. get rid of everyone and hire a completely new staff because the food isn't even seasoned. To order food with no flavor at all is disgusting corporate needs to do a pulse check in this location and really get involved. The fact that this location has all these horrible reviews l. The owner reads them and nothing has changed.. speaks volumes on the owner.. obviously he doesn't care!!!

Food: 2

Service: 1

This place is really a hit or miss. Lately it’s been a bunch of misses. Tonight I’m pretty sure I had mold in my shredded cheese. Do yourself a favor and go to a different Chipotle.

Atmosphere: 1

Food: 1

Service: 1

I have visited this location for close to 5 years, once or twice a week on average. In the last month or so the staff has changed dramatically. Everyone is miserable and there are very few employees left that actually know how to communicate with customers. In a word, lazy. In my last few visits, the new trend is to run out of the only side Chipotle offers, chips, 5 hours before closing. The kicker is they do not actually run out. I have been told, no chips, because the remaining 30+ bags are for potential online orders, so now walk in customers are penalized? I sat there and ordered chips online just so they can hand it to me? Why is this a thing. More recently I was told the same story (same female night manager) that they are out of chips, at 8:00pm, with a giant bowl of chips in the background waiting to be bagged. To make matters worse there were large bags of chips but again, these are being reserved for online orders.

Listen if online orders are so important, close your doors to the public. 5 years of visiting this location with a solid reputation, ruined in the span of 4 weeks. Fix your staff, fix your customer support. This franchise literally has one side, get it right.

Atmosphere: 1

Food: 3

Service: 1

Unprofessional and impolite

Service: 1

HORRIBLE SERVICE! A lady was serving me the rice and protein and i mistakingly ordered the bbq shredded beef and i said if i could order smth else, she made the NASTIEST look and threw it away with such an attitude. Honestly, never going back to this location.

Atmosphere: 1

Food: 3

Service: 1

Not even half of the customization was fulfilled(beans, corn, fajitas, lettuce and salsa). How could you expect people to eat white rice, cheese, and chicken? Such a reckless service

Atmosphere: 5

Food: 1

Service: 2

There was mold in my cheese. This is sickening

Atmosphere: 5

Food: 1

Service: 5

Poor service. Lazy workers.

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Atmosphere: 1

Food: 3

Service: 1

This places and the franchise in general need a reboot. How is it that this place is open till 12:00am and at 9:50 they no longer have brown rice or sometimes other items. So they close the kitchen at 10pm and then no more fresh food till they close. Might as well close
At 10:30pm. Customer service is another joke.

Atmosphere: 2

Food: 4

Service: 2

this is one of the worst chipotles that I Have ever eaten from in Miami.

We ordered two burritos and a bowl, all of which had mostly rice. The tortilla of the burritos were very firm, almost stale.

The real issue with this chipotle was the people. When trying to place our order, we mentioned that we would be getting Two burritos on top of our bowl, to the complete surprise of the person helping us behind the counter. She was extremely rude and not wanting to make burritos on top of the bowl. I feel like it’s important to say that we were not yet at the topping section and we were still at the section where the food is warmed.

After this, We attempted to pay, but our cashier, Ana, Was talking loudly to an employee behind her. This I normally would not care about, but she was cursing profusely. When she was told that we were paying for one bowl and two burritos, She remarked “thats all yours?” In a very condescending way.

After confirming that this was our order, She rolled her eyes and said “I am so done with today.” ??? Ana was just not a pleasant person to have to interact with.

Don’t bother going to this chipotle location. Go to any other location or go to someplace like chicken kitchen. This was crazy and the burritos were terrible

Atmosphere: 1

Food: 2

Service: 1

The workers are not actively practicing sanitation. They are understaffed and overworked which is causing them to take shortcuts in cleanliness

This worker attacked me, she insulted me for not speaking “understandable English” even though we both speak English and Spanish. Got mad at me for not being specific enough after SHE misheard me. Was unnecessarily rude. We had an order worth at least $75 that we walked out on. NEVER COMING HERE AGAIN!