The Counter

I would skip it but you're in Miami Airport and all options are quite poor. Good luck!

Atmosphere: 1

Food: 2

Service: 1

Cold frozen Costco burger. Food awful. Sent food back and the service was good. They recooked our burgers. Same poor quality, but at least it was hot. Do not recommend. Very pricey!

Atmosphere: 1

Food: 1

Service: 4

WORST EXPERIENCE EVER

Atmosphere: 1

Food: 1

Service: 1

They include a large tip without telling you so most people accidentally double tip!

Do not eat here. Lucky we were not in a hurry. Burgers here are awful. Patties taste like leftovers that were cooked the day before. Dry. The server was polite but one of the cooks was confeontational. Manager did not make pay for it so that was good. I would rather pay for decent food though.

Atmosphere: 2

Food: 1

Service: 2

You'll have to wait forever to get your order and then wait forever again to pay. If you try to use a Dragonpass entitlement, it will be even slower.

The waitress that handled our order was a grandmaster at passive aggressiveness. She would always talk to you politely while making her best effort not to serve you.

You have to pay a compulsory service charge of 18%.

Atmosphere: 2

Food: 3

Service: 1

Staffs attitude is deplorable, rude, zero respect for the customer. Simply shameful. These jerks even denied hot water to prepare a bottle for a baby, ridiculous

Atmosphere: 1

Food: 1

Service: 1

Absolutely appalled by my trip here. Came in with a group of us and sat at three tables. We only wanted a beer to finalise our holiday together. Half our party decided to go elsewhere so three of us remained. We had taken three tables initially to fit us all and when half the group left we moved from one to fit our group. Before our entire group even arrived and myself and my partner were waiting for them, we were given dirty looks from the three female staff members until we moved over to two tables. Bearing in mind we had only been there for about two minutes total. We didn’t intend on taking more tables than necessary but we didn’t expect the other half of our group to up and leave and when they did we moved over without even having to be asked. We were then told only two of the several beers they had were on offer, so myself and my fiancé ordered the two beers whilst the last person looked over the menu. No prices listed and no menus given. Got the beers, one was warm and the other tasted of vinegar. And we love beer and regularly drink what was on offer so we knew it wasn’t just us disliking the flavours. After tasting the beer we purchased, the other members of the party decided not to waste their money. Then they left a couple of minutes later saying the staff were giving them dirty looks and they assumed it was because they hadn’t ordered anything. So my 75 year old mother in law stood outside. We were probably in the nearly empty pub for ten minutes at most. Only myself and my fiancé were left and we decided to just pay and leave and he went to the till to pay. I started to walk two of our cases out for ease whilst he waited at the till for service. We left multiple of our items at the table to indicate we were not just leaving. As I was walking the older, short woman with short dark hair and wrinkly skin ran over and said loudly to me, in front of all the other customers, “you paying cash or card”. I pointed at my fiancé and said “he is at the bar waiting”. She walked off, no apology or anything and went to the bar and just took the payment from him. Didn’t give any customer service, make small talk, etc or even indicate that she acknowledged how rude she had been to me. I was furious. Then my fiancé came out and found they had dared put a 5 dollar tip on our bill, even when two beers came to 30 dollars! 35 dollars for rude, awful service from people who know they are getting a tip on their overpriced product despite how little customer service they even give! I don’t even think they smiled. Absolute rip off. I didn’t realise about the tip until I boarded but if I had known I would have gone back and demanded they refund the tip. These miserable women soured the last evening of a wonderful holiday and I am appalled that anyone thinks they deserve to be rewarded for basic service, and I wouldn’t even go that far. We fly to America a lot and out of Miami and I will not come back.

Atmosphere: 1

Service: 1

Absolutely the worst. Note the orders hanging from the register. 15 minutes later, told they don't have the beer i ordered from the menu.

Atmosphere: 1

Food: 1

Service: 1

DONT BOTHER COMING HERE.
some of the worst services I've ever experienced! All of the servers were too busy yelling, arguing and talking loud in the kitchen area and couldn't be bothered to help people. Everything is ordered through a scan code which barley works. Multiple tables were having issues.
The guy behind the bar just dropped my items off at my table without saying a word nor providing any silverware or anything. Took me 5 minutes to flag someone down to get what I needed.
I almost just walked completely out but I had already paid for my order.
Food came and everything was way over cooked and burnt. Even the cheese sticks were burnt and contained no cheese.
Never ever ever again.

Atmosphere: 1

Food: 1

Service: 1

Just skip this place all together. The burgers are worse than school lunches. Fries had an old grease taste. They ask how you want the burger cooked but they all come out dry and over cooked. It wasn’t busy and two burgers took 40 mins.

Atmosphere: 2

Food: 1

Service: 1

While I had to wait for my next flight, I sat down here to eat.
PROS:
- Very friendly and helpful guy was assisting me.
- The place was not busy.
- The food (burger and fries) tasted reasonably good.

CONS:
- Way overpriced. I paid USD 32 for a simple, average burger with fries and cold tea.
- It takes way too long before you get your food. I waited almost 30 minutes.
- The atmosphere was cold.

Will not eat there again because of the high prices.

Atmosphere: 1

Food: 2

Service: 5

Waited 30 minutes to have my burger cancelled because my flight was already boarding and when I asked to pay for my beer they charged me a 18% tip ridiculous, I suggest looking for another place to eat

Old lady named Peggy was absolutely rude and disgusting. Bad manners everywhere. Avoid this place.

Atmosphere: 1

Food: 1

Service: 1

Got food poisoning upon consumption, had to wait half an hour for my burger while i watched the staff sitting around playing on their phones as multiple other customers waited in line and ended up walking away as no one showed up to receive orders .The worst

Atmosphere: 1

Food: 1

Service: 1