My friends and I visited the Dior Cafe for my best friend’s birthday. Of course we were excited to visit because it appeared to be a very nice cafe from pictures and videos on social media. We were greeted by a young lady whose job it was to check guests in to the cafe. We were told that it would be a 10-15 minute wait. My best friend provided her name and telephone number. We were then told that we could walk around the area until our table was ready. My best friend asked if we could look around the store, and we were told that we could with a sales associate and that we couldn’t wait in the store (uummmm, okay….). She also said we could form a line to wait. As we were outside in our created line, a group of ladies of Caucasian descent (oh, I failed to mention that three of us are African American and one is Latino) walked in front us (to be fair they wanted to go to the cafe too, so they appeared to be looking to inquire). The “check in lady” begins to help them and proceeds to tell us that we have to leave from in front of the store because she needed to form a line. So now I ask “Are they here for the cafe or to shop?” The check-in lady pretends that she doesn’t understand my question, so I repeat it again, and she still plays dumb. By this time our table is ready and we proceed upstairs to the cafe.
Now, the cafe…staff, 10000 out of 10. Croissants, 1000 out of 10. The lemonade and cappuccino, 1000 out of 10. Our waitress Agatha, 10000 out of 10! The gentleman host upstairs, 10000 out of 10! The server, 10000 out of 10! The overall experience at the cafe, AMAZING!
So we proceed to leave and on the way out my friends stop to smell some scents. My other friend smelled some scents but she came outside to join me. Apparently, while my two friends remained inside, the check in lady proceeds to come inside (because she was outside) and stands by my two friends. At this point three of us asks for a manager. The manager was very apologetic and kind. I proceed to tell him that amongst us is a doctor, two of us have Master’s level degrees, we all are homeowners and we all make no less than six figures. We all drive luxury cars and we all work hard and have money to spend. And I say all this not to brag, not to boost, but to say that no one should ever judge a book by the color of their skin, how their dressed or what a person thinks someone should look like. The check in lady was clearly racist and it’s a disservice to Dior to have an individual like that working at their store. Would I return, only if I didn’t have to interact with her. Would Dior send her to a cultural competent training? Probably not. Would Dior issue an apology to my friends and I higher than store management? I doubt it. But at least I’ve done my part by writing this honest review.
Atmosphere: 4
Food: 5
Service: 4
Kalimah Farrakhan
The Cafe was an amazing experience however the greeter at the door was a snob and very rude. Possibly because of our skin tone.
Atmosphere: 5
Food: 5
Service: 5
Lisandra Sanchez
Worth our visit in Miami thank you !
Atmosphere: 5
Food: 5
Service: 5
Nida Madni
Loved the vibes! Agatha was our server and did a great job. Everyone was very kind and sweet
Atmosphere: 5
Food: 5
Service: 5
stacy marti
We tried 3 different drinks and it’s impossible to judge which one is best - they were all amazing 😋. Thanks Agata & Luis for your very professional and sweet service.
Atmosphere: 5
Food: 5
Service: 5
dario marras
Amazing service from Ágata at Dior Café! She was kind, professional, and made us feel truly special. The café is beautiful, but Ágata’s warm and attentive service was the highlight. Highly recommended!
Beautiful setting and a delicious menu!
Atmosphere: 5
Food: 5
Service: 5
Luis was very nice, and professional
Atmosphere: 5
Food: 5
Service: 5
Immaculate coffee!! Must try once
Atmosphere: 5
Food: 5
Service: 5
Louis and Rafaella are fantastic !!
Atmosphere: 5
Food: 5
Service: 5
My friends and I visited the Dior Cafe for my best friend’s birthday. Of course we were excited to visit because it appeared to be a very nice cafe from pictures and videos on social media. We were greeted by a young lady whose job it was to check guests in to the cafe. We were told that it would be a 10-15 minute wait. My best friend provided her name and telephone number. We were then told that we could walk around the area until our table was ready. My best friend asked if we could look around the store, and we were told that we could with a sales associate and that we couldn’t wait in the store (uummmm, okay….). She also said we could form a line to wait. As we were outside in our created line, a group of ladies of Caucasian descent (oh, I failed to mention that three of us are African American and one is Latino) walked in front us (to be fair they wanted to go to the cafe too, so they appeared to be looking to inquire). The “check in lady” begins to help them and proceeds to tell us that we have to leave from in front of the store because she needed to form a line. So now I ask “Are they here for the cafe or to shop?” The check-in lady pretends that she doesn’t understand my question, so I repeat it again, and she still plays dumb. By this time our table is ready and we proceed upstairs to the cafe.
Now, the cafe…staff, 10000 out of 10. Croissants, 1000 out of 10. The lemonade and cappuccino, 1000 out of 10. Our waitress Agatha, 10000 out of 10! The gentleman host upstairs, 10000 out of 10! The server, 10000 out of 10! The overall experience at the cafe, AMAZING!
So we proceed to leave and on the way out my friends stop to smell some scents. My other friend smelled some scents but she came outside to join me. Apparently, while my two friends remained inside, the check in lady proceeds to come inside (because she was outside) and stands by my two friends. At this point three of us asks for a manager. The manager was very apologetic and kind. I proceed to tell him that amongst us is a doctor, two of us have Master’s level degrees, we all are homeowners and we all make no less than six figures. We all drive luxury cars and we all work hard and have money to spend. And I say all this not to brag, not to boost, but to say that no one should ever judge a book by the color of their skin, how their dressed or what a person thinks someone should look like. The check in lady was clearly racist and it’s a disservice to Dior to have an individual like that working at their store. Would I return, only if I didn’t have to interact with her. Would Dior send her to a cultural competent training? Probably not. Would Dior issue an apology to my friends and I higher than store management? I doubt it. But at least I’ve done my part by writing this honest review.
Atmosphere: 4
Food: 5
Service: 4
The Cafe was an amazing experience however the greeter at the door was a snob and very rude. Possibly because of our skin tone.
Atmosphere: 5
Food: 5
Service: 5
Worth our visit in Miami thank you !
Atmosphere: 5
Food: 5
Service: 5
Loved the vibes! Agatha was our server and did a great job. Everyone was very kind and sweet
Atmosphere: 5
Food: 5
Service: 5
We tried 3 different drinks and it’s impossible to judge which one is best - they were all amazing 😋. Thanks Agata & Luis for your very professional and sweet service.
Atmosphere: 5
Food: 5
Service: 5
Amazing service from Ágata at Dior Café! She was kind, professional, and made us feel truly special. The café is beautiful, but Ágata’s warm and attentive service was the highlight. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great experience, great service, great atmosphere. Best man was Lui
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dior Cafe Miami
Louis and Ágata’s attention was incredible! Great ambiance and customer service.
Atmosphere: 5
Food: 5
Service: 5
Louis and Agata were amazing, great customer service and very attentive.
Atmosphere: 5
Food: 5
Service: 5
Agata was amazing !
Atmosphere: 5
Food: 5
Service: 5
Great service and atmosphere. The waitresses were great specially Agatha and Louis !
Atmosphere: 5
Food: 5
Service: 5
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