I always order a cappuccino and the Manager Claudia is extremely attentive, she is always smiling and willing to offer sugar and the staff in general never forget my creamers! I am a regular and they always go above and beyond. When I go with my dog the staff always say hi to her.
Atmosphere: 5
Food: 5
Service: 5
German Mendoza
Excellent
Atmosphere: 5
Food: 5
Service: 5
Valerie Rodriguez
This location is getting worse and worse. I don't know what is going on. They are constantly messing up orders. NO one speaks English and they get mad when you tell them something is messed up. I rather drive to 152 than keep dealing with this location.
Atmosphere: 1
Food: 1
Service: 1
James Fernandez
I’m not sure what is happening with this location. I have stopped by for years now and never had any issues. But lately, well let’s just say I’m not very happy. Twice in one week I ordered a toasted bagel with cream cheese. This is the second time they gave me an old stale bagel. The crew is running around very disorganized. On one occasion I ordered food items and coffee. I received the coffee fast, but they completely forgot about my foods. The staff doesn’t speak English, which for me isn’t a problem, but there where some customers that didn’t speak Spanish and had a very hard time ordering there food.
Atmosphere: 3
Food: 1
Service: 3
Jordan Brito
Went through the drive through and got forgotten about. Had to swing through the window again and then they gave me my order wrong anyway. Asked for a refund and was politely given one.
The manager was clearly upset already as it seemed her employees were letting down multiple folks on this morning. Late to work but at least Dunkin did not get to keep my $12.
God bless em - never coming back 👍
Atmosphere: 1
Food: 1
Service: 1
Maggs T
Fastest dunkin in miami!! Staff was great
Atmosphere: 5
Food: 5
Service: 5
gigi bendek
Lady was SUPER RUDE TO US. rushing us the whole time even though there was absolutely nobody there or behind us and she made the drinks awful on purpose. The drink says 3 sugars 3 creams and it tasted like straight up caffeine. When she was handing us our food she looked at us like I had just killed her dog. SO RUDE!!!
Atmosphere: 1
Food: 2
Service: 1
Video Click Marketing
This is our favorite Dunkin' Coffee shop, my wife and I actually travel a few miles just to visit this Amazing Dunkin' Coffee shop because Their Service is The Best in the area!!!, their Coffee is always Perfect!... and all their Team are super sweet and very professional. And we do love the Latin vibe, we are in Miami what do others expect (?). I would like to thank their Manager for having such a great diverse and awesome Team! THANK YOU!
Atmosphere: 5
Food: 5
Service: 5
Jeidy Montoya
I’ve always appreciated Dunkin’ Donuts for its menu variety and convenience, but my recent visit left me a bit disappointed with the customer service. While I understand that busy times can be stressful, the staff seemed rushed and inattentive, which made the experience less welcoming. My order was incorrect, and when I politely mentioned it, the response felt a bit dismissive. I asked twice to the girl who took care of me if she was sure my coffee was decaf since I enjoy coffee but I can’t take caffeine, and I explained it to her, she assured me it was decaf but label on the coffee did not say decaf, I took the coffee but when I tried i instantly knew it wasn’t decaf. I believe good customer service makes all the difference, and I hope the team can work on creating a more friendly and attentive atmosphere in the future.”
Atmosphere: 1
Food: 4
Service: 1
Karen DaCosta
How is it that I spent almost $7 on an iced coffee and they give me an iced coffee with no ice? Luke warm!! it is disgusting not to mention horrible customer service.!!
No matter where I go, my Dunkin coffee is consistent -- perfectly wonderful!
The lady behind the counter was friendly and great 👍
Atmosphere: 4
Food: 5
Service: 5
Adele Dubois
I would give 0 stars if I could. Like many others, I had a bad experience with an older woman with glasses, red hair, and a thick Spanish accent.
The customer service was awful. I ordered 3 items, including a 12-dozen donut box. When I asked for specific donuts, she told me to hold on, left (I assumed to see if the donuts were available), came back, and then basically forgot I was ordering and thought I was a new client, still speaking with an attitude. I wasn’t sure if my other items were included, so I asked to confirm at the window, and again, she responded rudely.
She didn’t offer a receipt, and I didn’t bother asking because her demeanor was so hostile. I suspect she avoided giving me a receipt to prevent any negative feedback about her poor work ethic.
I hope she has the day she deserves. And the other employees gave us no problems.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Doughnut, Croissant, Sandwich
MADE
Jenny Manager, Claudia and staff are always so kind when I arrive. All the workers always recognize me when I come and are even so detailed and never forget my creamer with my black coffee. They are fast and when I order on the app through drive-thru, they are even faster. Seems like a nice humble bunching this location. Always attentive. Donuts are delicious here too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Croissant
Chuck Anthony
Staff is friendly and they keep the lines moving! Donuts are fresh!
Atmosphere: 5
Food: 5
Service: 5
Abdul Sattar (APlusSmokeShop)
Doughnuts kinda bad. Some soggy. They don’t speak English clearly. Order missing items.
I always order a cappuccino and the Manager Claudia is extremely attentive, she is always smiling and willing to offer sugar and the staff in general never forget my creamers! I am a regular and they always go above and beyond. When I go with my dog the staff always say hi to her.
Atmosphere: 5
Food: 5
Service: 5
Excellent
Atmosphere: 5
Food: 5
Service: 5
This location is getting worse and worse. I don't know what is going on. They are constantly messing up orders. NO one speaks English and they get mad when you tell them something is messed up. I rather drive to 152 than keep dealing with this location.
Atmosphere: 1
Food: 1
Service: 1
I’m not sure what is happening with this location. I have stopped by for years now and never had any issues. But lately, well let’s just say I’m not very happy. Twice in one week I ordered a toasted bagel with cream cheese. This is the second time they gave me an old stale bagel. The crew is running around very disorganized. On one occasion I ordered food items and coffee. I received the coffee fast, but they completely forgot about my foods. The staff doesn’t speak English, which for me isn’t a problem, but there where some customers that didn’t speak Spanish and had a very hard time ordering there food.
Atmosphere: 3
Food: 1
Service: 3
Went through the drive through and got forgotten about. Had to swing through the window again and then they gave me my order wrong anyway. Asked for a refund and was politely given one.
The manager was clearly upset already as it seemed her employees were letting down multiple folks on this morning. Late to work but at least Dunkin did not get to keep my $12.
God bless em - never coming back 👍
Atmosphere: 1
Food: 1
Service: 1
Fastest dunkin in miami!! Staff was great
Atmosphere: 5
Food: 5
Service: 5
Lady was SUPER RUDE TO US. rushing us the whole time even though there was absolutely nobody there or behind us and she made the drinks awful on purpose. The drink says 3 sugars 3 creams and it tasted like straight up caffeine. When she was handing us our food she looked at us like I had just killed her dog. SO RUDE!!!
Atmosphere: 1
Food: 2
Service: 1
This is our favorite Dunkin' Coffee shop, my wife and I actually travel a few miles just to visit this Amazing Dunkin' Coffee shop because Their Service is The Best in the area!!!, their Coffee is always Perfect!... and all their Team are super sweet and very professional. And we do love the Latin vibe, we are in Miami what do others expect (?). I would like to thank their Manager for having such a great diverse and awesome Team! THANK YOU!
Atmosphere: 5
Food: 5
Service: 5
I’ve always appreciated Dunkin’ Donuts for its menu variety and convenience, but my recent visit left me a bit disappointed with the customer service. While I understand that busy times can be stressful, the staff seemed rushed and inattentive, which made the experience less welcoming. My order was incorrect, and when I politely mentioned it, the response felt a bit dismissive. I asked twice to the girl who took care of me if she was sure my coffee was decaf since I enjoy coffee but I can’t take caffeine, and I explained it to her, she assured me it was decaf but label on the coffee did not say decaf, I took the coffee but when I tried i instantly knew it wasn’t decaf. I believe good customer service makes all the difference, and I hope the team can work on creating a more friendly and attentive atmosphere in the future.”
Atmosphere: 1
Food: 4
Service: 1
How is it that I spent almost $7 on an iced coffee and they give me an iced coffee with no ice? Luke warm!! it is disgusting not to mention horrible customer service.!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
No matter where I go, my Dunkin coffee is consistent -- perfectly wonderful!
The lady behind the counter was friendly and great 👍
Atmosphere: 4
Food: 5
Service: 5
I would give 0 stars if I could. Like many others, I had a bad experience with an older woman with glasses, red hair, and a thick Spanish accent.
The customer service was awful. I ordered 3 items, including a 12-dozen donut box. When I asked for specific donuts, she told me to hold on, left (I assumed to see if the donuts were available), came back, and then basically forgot I was ordering and thought I was a new client, still speaking with an attitude. I wasn’t sure if my other items were included, so I asked to confirm at the window, and again, she responded rudely.
She didn’t offer a receipt, and I didn’t bother asking because her demeanor was so hostile. I suspect she avoided giving me a receipt to prevent any negative feedback about her poor work ethic.
I hope she has the day she deserves. And the other employees gave us no problems.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Doughnut, Croissant, Sandwich
Jenny Manager, Claudia and staff are always so kind when I arrive. All the workers always recognize me when I come and are even so detailed and never forget my creamer with my black coffee. They are fast and when I order on the app through drive-thru, they are even faster. Seems like a nice humble bunching this location. Always attentive. Donuts are delicious here too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Croissant
Staff is friendly and they keep the lines moving! Donuts are fresh!
Atmosphere: 5
Food: 5
Service: 5
Doughnuts kinda bad. Some soggy. They don’t speak English clearly. Order missing items.
Atmosphere: 3
Food: 4
Service: 2
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