I placed an online order through the drive thru but I needed to use the bathroom so I decided to park and use the bathroom before I get my order. When it came time for me to get to the register, the cashier was super rude in how she spoke to me. Like she didn’t want to be bothered. When I thought she was done doing what she was doing, I greeted her and tell her I’m picking up. She proceeds to tell me to wait in a rude tone so then I went and go on my phone till it was more convenient for her to attend me. I told her that I was picking up an order and tell her my name. (I know my order and I can see that it’s fully ready.) she only grabs the drink and tells me that I have to wait for the food (the food was done she just didn’t check the bag for the name.) I ask if I can use the bathroom and she tells me it’s broken. Every time I come to this Dunkin the bathroom is always broken. It seems like they just don’t want to have to deal with cleaning the bathroom bc if it was broken then what bathroom do they use? So I tell her okay and I wait annoyed for my food to be “ready” while I stare at my order. While I’m waiting, how goes to talk with the ladies that are making the food and she’s having the time of her life and then she glasses at my order twice and realizes that it’s my order. She brings it to me with a fake nice smile and tone and tells me to have a good day. Also, their kids are extremely dirty with dried coffee stains on them. As someone who works in the food industry, the team members that work at this store need to do hospitality training bc if you don’t want to deal with or help your guests then you’re in the wrong field of work. Side note: the food in my bag was thrown in there because it was really messy as well. ( in the picture you can see the dirty lids AND my order circled in red.
Atmosphere: 1
Food: 1
Service: 1
Kyle Egger
Placed an online order for a half dozen donuts at 6 am. They were all stale and the staff could only manage to get three order half right, despite the store being completely empty of customers.
Atmosphere: 1
Food: 1
Service: 1
AJ
Now I know why it has such low ratings. My first time at this branch picking up an online order via drive through. The lady with that microphone needs to go do something else with her life if she’s going to be this rude. Customer service job is definitely NOT for her.
Atmosphere: 1
Food: 2
Service: 1
Aniwa Rhea
The service was steady.
Jeffrey Mobley
Service is just ok. Workers serve as if they just want to get you out of their faces. More interested in conversation between each other. Also, there's a guy that's seems to be always be there squatting on the only plug at table to charge. Love Dunkin but probably going to Starbucks
Di Balladares
Horrible. The workers do not want to be bothered & work so quickly without care for your coffee or food. As if they were in a race to get you out so quickly out of the store. Never coming back again
Atmosphere: 1
Food: 1
Service: 1
Kizzie Wilson
They tried refusing my cash until I said I'd go elsewhere
Atmosphere: 1
Food: 1
Service: 1
Andy Garcia
Bagel was just warm not toasted as ordered.
Food: 2
Service: 3
Maria L. Ramos
Freshest donuts in Miami. Sweetest ladies that are attentive & polite. They go out of their way to make you happy.
This place is the worst of all, they don't heat the food well, I like the bacon zise and they don't heat it and the bread is all cold inside and the cheese doesn't melt and not to mention the attention is fatal, they should pay attention to it that really sucks
david kess
Donuts 🍩 🍩 🍩 🍩 🍩 Miami #1
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Bunny Lozano
The best Dunkin in Miami.
Clean. Fresh donuts And they have the best service young man with there with curly hair is just the most attentive and patient.
Atmosphere: 5
Food: 5
Service: 5
Jade Castro
The cashier was not very attentive, no empathy with the customer, we were still picking our order, and she made a face rushing us.
Food: 4
alberto camacho
First time I’ve been to this location. It’s the cleanest, the displays are the best, and the coffee was great. I got to a lot of Dunkin’ Donuts, and this one is really well kept.
Amazing service, fresh baked goods
Atmosphere: 5
Food: 5
Service: 5
I placed an online order through the drive thru but I needed to use the bathroom so I decided to park and use the bathroom before I get my order. When it came time for me to get to the register, the cashier was super rude in how she spoke to me. Like she didn’t want to be bothered. When I thought she was done doing what she was doing, I greeted her and tell her I’m picking up. She proceeds to tell me to wait in a rude tone so then I went and go on my phone till it was more convenient for her to attend me. I told her that I was picking up an order and tell her my name. (I know my order and I can see that it’s fully ready.) she only grabs the drink and tells me that I have to wait for the food (the food was done she just didn’t check the bag for the name.) I ask if I can use the bathroom and she tells me it’s broken. Every time I come to this Dunkin the bathroom is always broken. It seems like they just don’t want to have to deal with cleaning the bathroom bc if it was broken then what bathroom do they use? So I tell her okay and I wait annoyed for my food to be “ready” while I stare at my order. While I’m waiting, how goes to talk with the ladies that are making the food and she’s having the time of her life and then she glasses at my order twice and realizes that it’s my order. She brings it to me with a fake nice smile and tone and tells me to have a good day. Also, their kids are extremely dirty with dried coffee stains on them. As someone who works in the food industry, the team members that work at this store need to do hospitality training bc if you don’t want to deal with or help your guests then you’re in the wrong field of work. Side note: the food in my bag was thrown in there because it was really messy as well. ( in the picture you can see the dirty lids AND my order circled in red.
Atmosphere: 1
Food: 1
Service: 1
Placed an online order for a half dozen donuts at 6 am. They were all stale and the staff could only manage to get three order half right, despite the store being completely empty of customers.
Atmosphere: 1
Food: 1
Service: 1
Now I know why it has such low ratings. My first time at this branch picking up an online order via drive through. The lady with that microphone needs to go do something else with her life if she’s going to be this rude. Customer service job is definitely NOT for her.
Atmosphere: 1
Food: 2
Service: 1
The service was steady.
Service is just ok. Workers serve as if they just want to get you out of their faces. More interested in conversation between each other. Also, there's a guy that's seems to be always be there squatting on the only plug at table to charge. Love Dunkin but probably going to Starbucks
Horrible. The workers do not want to be bothered & work so quickly without care for your coffee or food. As if they were in a race to get you out so quickly out of the store. Never coming back again
Atmosphere: 1
Food: 1
Service: 1
They tried refusing my cash until I said I'd go elsewhere
Atmosphere: 1
Food: 1
Service: 1
Bagel was just warm not toasted as ordered.
Food: 2
Service: 3
Freshest donuts in Miami. Sweetest ladies that are attentive & polite. They go out of their way to make you happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Restaurantji Recommends
This place is the worst of all, they don't heat the food well, I like the bacon zise and they don't heat it and the bread is all cold inside and the cheese doesn't melt and not to mention the attention is fatal, they should pay attention to it that really sucks
Donuts 🍩 🍩 🍩 🍩 🍩 Miami #1
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
The best Dunkin in Miami.
Clean.
Fresh donuts
And they have the best service young man with there with curly hair is just the most attentive and patient.
Atmosphere: 5
Food: 5
Service: 5
The cashier was not very attentive, no empathy with the customer, we were still picking our order, and she made a face rushing us.
Food: 4
First time I’ve been to this location. It’s the cleanest, the displays are the best, and the coffee was great. I got to a lot of Dunkin’ Donuts, and this one is really well kept.
Atmosphere: 5
Food: 5
Service: 5
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