Fireman Derek’s Bake Shop

Best pies in town. Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Came into the store from out of town, it was empty with 1 employee. She was rude and gave us the wrong food. Didn’t realize till we were an hour away. Our receipt had the correct order with the contents of the bag being wrong. Called and they literally said “nothing we can do” after years of being a loyal customer I will never spend money here again

Atmosphere: 1

Food: 1

Service: 1

Fireman, Derek, your cakes used to be so soft so moist so delicious like I used to anticipate waiting to eat just that first bite I could remember. My mouth used to be so watery I used to feel so alive with every piece of cake or pie but lately I don't even know what to say. i'm eating cornbread and cornbread. I should put that in there too cardboard is that the word because when I put my fork through the K it crumbles apart nothing stuck together. Nothing is fresh. Nothing is wholesome. Nothing is fluffy. Nothing is soft. Nothing is soft melting in my mouth my mouth is not watery. i'm so disgusted and so disappointed that you guys have allowed your brand your standards. The taste the value to diminish it by not giving people fresh food when I say I used to order from you guys like every other day every week and to just ordered this last confetti cake, birthday cake or whatever cake you wanna call it with the sprinkles it was horrible man. Yeah yeah I gotta get it together. Get it together. Give people what they pay for this is not free when I'm picking up free food from you guys we're paying for fresh food. I mean I would only expect something fresh when you go to a restaurant when you sit down to eat that they're giving you something fresh. Please do better. Keep it FRESH everyday‼️

Atmosphere: 1

Food: 1

Service: 1

Ordered uber eats they gave me the completely wrong order with the recipe saying exactly what I ordered they still managed to give me the wrong order

Probably the richest carrot cake I've ever had and the cookie monster was almost too much cookie lol, which is hard to do in my book. Their carrot cake slice is huge and can be shared.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Carrot Cake, Cookie Monster and Cookies and Cream Pie, Apple Pie

When I tell you this here Red Velvet cake was everything!!! I wholeheartedly approve and recommend!! Was the perfect Birthday slice!! Thanks to my sister for getting for me!!

Atmosphere: 5

Food: 5

Service: 5

Old brownie and spend 15 dollars all the cakes looks old and is not taste and so sweet, the place is always empty

Bro everytime I come in here I get literally the best service. The two ladies at night are always so funny and really just make the experience. On top of delicious deserts it really is just my fave shop

Atmosphere: 5

Food: 5

Service: 5

First time I visited this place and the cookies are super delicious, I also recommend you try the carrot cake

Atmosphere: 5

Food: 5

Service: 5

$13.00 dollars for a simple and tasteless cake slice 🤯 how in the world they charge that much for dough, an egg and sugar????? Insane! no wonder the place is always empty -

Wish the flan was a little bigger but it is soooooo delicious! I used to make flan and their flan is way better

Atmosphere: 5

Food: 5

Service: 5

This used to be a bakery for the people. It was one of my favorite places to go 10 years ago as a broke 21 year old. A few weeks ago I went and ordered two slices of pie, and was shocked when my total came out to $20.

$20 for two tiny pieces of pie.. Of course they are delicious, but come on. Dessert now costs the same as if not more than a meal? It's crazy.

Atmosphere: 5

Food: 5

Service: 5

Sighsss , I come here more than I should but everything here is so good. They have a new rewards system so that’s nice. My favorites are the red velvet cake, Carrot Cake,Oreo cheesecake and the heath cookie. The employees are very patient considering the amount of choices for indecisive customers lol. This will always be a guilty pleasure.

Atmosphere: 5

Food: 5

Service: 5

I visited the Wynwood location after dinner to grab a pie slice before heading home. The attached pictures is exactly what I was served and no, I had not taken a bite out of it yet. I was basically served all whip cream. Especially for being called the “cookie monster”, this order was completely lacking. The quality of Firemen Derek’s has gone down since I first started going.

Atmosphere: 3

Food: 3

Service: 2

I have been a loyal customer of FIREMAN DEREK’s since the store opened. I have enjoyed many of your baked products , including crackpies, guava cookies, and Oreo cheesecake pies. However, my experience at the WYNWOOD store today has left me deeply disappointed and motivated to never return.

The lack of respect and civility displayed by your manager was truly unacceptable.
I arrived at the store and ordered a few items, including a slice of “CRACKPIE”. I took a bite while and immediately realized that the pie was stale and frozen. I explained to the manager that the pie was not fresh and didn’t taste right.

Her response was dismissive and arrogant. She claimed that they didn’t get fresh pies because they were delivered twice or three times a week and that they had three stores, so they couldn’t possibly have fresh pies every day. This attitude was unnecessary , especially for a simple question. It doesn’t even make sense: since FIreman Derek’s have 3 stores, shouldn’t they be able to deliver fresh products ? you have Specially I had paid for a fresh piece of pie, and I didn’t expect to be served something frozen and unappetizing.
If the pies are not FRESH, please put up signs !!! It’s only fair with the customer to know they are not paying for fresh pie.

When I asked what I could do about the situation, I offered to get another product to substitute. After she cut the slice, to my shock, she asked me to pay for it. As a side note, the full pie I had purchased and paid for was already in the trash. She asked me if I was going to eat it, and I said no, so she put it in the trash bin.

She insisted that she couldn’t give me “free food,” but the point is that it wasn’t free. I had paid for something and didn’t get what I paid for.
Any decent business would try to make a customer happy, especially a loyal one. This manager turned her back on me the moment I asked for her name and went to the back of the store, never to return.

I want to make it clear that during all this time, I spoke to everyone in a respectful tone and didn’t make a scene or yell at anyone. I simply expected the situation to be resolved in a civilized manner. This is not about a bad experience, a bad slice of pie, or even about the $10 I wasted in the trash. This is about a business’s respect for its customers. I left your store feeling frustrated and completely disrespected.

If you don’t want to run out of business maybe you should be more concerned with keeping customers, perhaps you should be more cautious about who you hire as a manager and make decisions on your behalf.

I don’t have the name of this manager because she didn’t provide it. Three unhelpful and arrogant workers were involved in this situation. No one offered any assistance. They all kept pointing to the policy signs, as if I were trying to “scheme the system.” All I wanted was a fresh slice of pie and to go home happily.

Atmosphere: 1

Food: 1

Service: 1