Fit2Go - Healthy Meals Delivery

About 10 years ago, I ordered these meals for a couple of months. It was affordable and the food was varied and good. I recently placed an order with them again. The first day, the food was delivered within the window they had confirmed (about 11:30am). However, the next two days the lunches were delivered at 3pm. The first excuse was that there was no electricity in the kitchen due to heavy rains. The next day, the blame was put on the driver. I decided to cancel the next two lunches because I found myself spending additonal monies on Uber Eats just so I could eat at a reasonable time (not at 3pm).
I asked them to cancel the remaining two deliveries and to refund my original form of payment. It’s been a week and I’ve texted them twice (in English and Spanish) and I haven’t received a response in any language. I will most likely not receive the credit for the two lunches which was a total of $36. I’ll take the loss but I wanted to share my experience with whomever reads these reviews. Be careful with dealing with this company! The food is overpriced for what they offer and obviously their customer service and reliability is non-existent. There are plenty of other affordable catering companies who are willing to cater to their community, who are reliable and affordable. If they would’ve just refunded my money, I probably would’ve not reviewed them. What bothers me is their lack of inaction, lack of courtesy and disrespect to me, a former client.

We have been using Fit2Go for a few weeks now and we cannot say enough good things. The food is fantastic and you cannot beat the service.

Great variety of food, tasty and professional. They are always on time. Thank you!

Great meals & service !

They didn’t deliver to my house, had to get it delivered to office. The food was pretty mediocre and sometimes just bland or really gross. This was disappointing.

Very good and fresh food.

In addition to being a super healthy meal, it is DELICIOUS, and the guys are very friendly. super recommended!!!

They are being charging my credit card for 2 months and I have not place and others . The food was not great. I will not recommend this company.

Food is delicious, healthy and the portions are a great size!Got these for my mom and she is really enjoying the food! Their customer service is also incredible!

I have been a customer since Feb 2017 and can say the food has only gotten tastier with time. While I did have some issues with my deliveries during pandemic times, it seems to be a thing of the past. I am at the peak of busy season for work and barely have time to eat. It's been amazing to have my meals delivered on time and without interruptions. To whoever is handling the deliveries, a BIG THANK YOU! My tummy truly appreciates it.

I was looking for a daily meal service after having a baby and major surgery which put me out of commission in the kitchen. I was really happy with the meals. I first tried paleo, which is… ya know, paleo. It’s not the most exciting meal in the world but that’s no ones fault, it was very good considering the limitations. Then I switched to regular meals and I was really impressed. My food always arrived before 9 am, it was always fresh, was great warmed up and always packaged nicely. Soups never leaked and wraps were tightly packaged. I definitely recommend this. The price point is spot on in comparison to ordering the same thing from a restaurant and the UberEats fees.

I tried this place a while back and it was ok. Tried it out 2 weeks ago and it’s was amazing. The food is incredible and the service is even better. I had a missing meal yesterday and they not only drove it all the way to my house, but added a few credits to my account. I didn’t even have to call to say I was missing something. Very impressed.

Update..We all know Fit2go has had a very difficult time over the past year….and was a disaster for past 6 months. I cashed out my $1,000 credit and fed the people and staff in my building. Josh…the newly sole owner …personally delivered the meals over 3 days. I was assured the problematic co-owner and husband is no longer with the company. I have used Fit2go every week since 2007. I hope the last 6 months is just a blip … I never want anyone else to receive a sugar free jello cup or yogurt again as a dessert. The website is looking better…and able to access it to order. It is not like it was 2 years ago prior to COVID but that is to be expected. I am changing to 3 stars because of the shake up in ownership and management…the food and website seem to be improving. The people in my building enjoyed the food and were impressed the current owner personally delivered….I will keep checking back frequently to see if this is something that will work for me in the future….

Great meals, excellent customer service! The website is easy to navigate.

Worst experience ever! I was basically charged for 3 subscriptions in one month. Ever since they changed they’re website it’s been a mess. I’ve been back and forth with them and nothing seems to get solved. They’ve sent meals that I never purchased and charged me an extra $250 total. I’ve spoken to them a few times and they say they’re going to fix the issue and they don’t. Three weeks later and Still no refund. And then, They were supposed to take me off of automatic renewal and this morning I get an email that they renewed it. Another $125 that I never purchased. I never write reviews but this is ridiculous. The food is alright but the service is not good. I’ve had the worst experience with them.