It took a while to get our appetizers and we didn’t get all we ordered, but the waiter was hardly around to get what we needed. It was at least 45 minutes before the chef came out to start cooking. The meat was over cooked, veggies undercooked and just not a great experience at all. $180 for 3 meals and 3 appetizers that were subpar at best.
Miriam H
Went to Celebrate my son's 17 birthday and the wait time was 3.5 hours until i just left. My mother got there 05:30 p.m. was told the party of 11 all had to be present to be put on waiting list. at 06:00 p.m. everyone arrived we were told will be ready by 07:15p.m. At 08:00p.m. the manager told us it will be a few minutes because the table that fits 11 are still there and they could not rush them out of dinner. 08:30p.m. we just got tired of waiting while complaining to hostess table was told by a blond hostess is normal to wait 2 to 3 hours. When requested to see manager he never came out and other manager came and said what is the problem and when explain he stated well would you mind waiting, he will find you a table then explain the party of 11 is still there and they cannot ask them to leave but I explain to him but we can wait hours is so ridiculous is unreal so we left to eat elsewhere. Is sad to see such inefficiencies such lack of accommodation for party of 11.
ciktomn
My wife and I were considering going to this place. I called to see if they had call ahead waiting. The hostess that answered the phone told me, “No, you will have to come to the front and wait like everyone else.” I couldn’t believe she was sooo rude! Guess what hostess, I don’t have to wait at your restaurant, because I will not darken the door or spend my money there.
Astrida M
Getting together with a friend yesterday at Samurai for an early dinner. Samurai is very similar to Benihana with the big hibachi table that guests can sit at watching the chef cook their meal in front of them. Always entertaining. We ordered the Samurai Spicy Shrimp & Filet meal, the Samurai Onion Soup and Samurai salad, and the Samurai California Roll. Everything was delicious. Service was very good here. Our server was attentive to our needs. Parking was easy and we got a good spot near the resturant. It was a very good experience.
Max B
Features: Respetan las medida$ sanitarias...!!
rickpagan
The last few times I have gone here the A/C has been at 87 degrees in the East room. I love this place, but cannot deal with A/C off or set to 87 degrees.
420markp
Food and chef was good but our wait time was an hour and a half. VERY slow service. They are short on help, as are a lot of other restaurants, but nobody wants to spend more than 1 1/2 hours for lunch.
Miami456
My husband and I asked for to go boxes, but the waitress put mine in with his. His food is spicy and I can't eat spicy because of stomach issues! Why would they do that? I was looking forward to the leftovers for lunch, but now I can't eat it!
Nogmary Cordero
(Translated by Google) The food is tasty and they serve quite a bit.(Original)Sabrosa la comida y sirven bastante .
357dianneg
This is a communal dining restaurant. They cook using hibachi cooktops. The food is good and since the cooks are cooking right at your table - they do tricks and making the sit down dining experience unique. Where they falll wayyyy short is their curbside or takeout service. The way they treat you if you order takeout is like you are a bother. They make you wait for your food which by the time you get it and get it home it’s cold. I have had dinner there to celebrate a family event , the hibachi cooked chicken / shrimp/ steak/ and lobster is delicious! They do not facilitate customers coming in to pick up their order. If you order through Postmates your order is not guaranteed to be ready anywhere near the time the tell you. If you request a refund , as I did, they won’t give it to you. I think since you the customer is not sitting down and having the hibachi experience and therefore not spending as much money - you don’t get treated with respect. It’s like takeout is a bother . The staff if at the takeout counter makes no effort to help curbside or takeout customers get their order. One staff member told me I would be better off getting a refund because he could not tell me when my order would be ready. I personally will never go back there. I believe all customers are important to any business surviving so the takeout customer should get the same top notch service as the customer that came in to sit down And have dinner.
Great food and service. But no parking or valet. Several cars are towed from TJ MAX parking lot. It destroys all the the fun and wonderful experience at the restaurant. cost to retrieve the car from South Miami is $101. Great business for the towing company and the security guard calling the tow company empty parking lot. Samurai Restaurant should make arrangement to have enough parking space care more about their customer experience.
laura sanchez
Place is closed
Chachie B
If you guys ever go to this place please ask to beSeated with edwin he showed wonderful customer service He really gave us the show he had a wonderful conversation and exclamation on the ship he really made our dinner date enjoyable there was no wait the guy told us 10 to 15 minutes however it was only three are definitely recommend going to this place
Marina M
We ordered a meal to go and were met with our food at the car almost immediately upon parking. It was all delicious. Will definitely go back.
Ramon Guiardinu
Really good if you need to stop by and eat something.
It took a while to get our appetizers and we didn’t get all we ordered, but the waiter was hardly around to get what we needed. It was at least 45 minutes before the chef came out to start cooking. The meat was over cooked, veggies undercooked and just not a great experience at all. $180 for 3 meals and 3 appetizers that were subpar at best.
Went to Celebrate my son's 17 birthday and the wait time was 3.5 hours until i just left. My mother got there 05:30 p.m. was told the party of 11 all had to be present to be put on waiting list. at 06:00 p.m. everyone arrived we were told will be ready by 07:15p.m. At 08:00p.m. the manager told us it will be a few minutes because the table that fits 11 are still there and they could not rush them out of dinner. 08:30p.m. we just got tired of waiting while complaining to hostess table was told by a blond hostess is normal to wait 2 to 3 hours. When requested to see manager he never came out and other manager came and said what is the problem and when explain he stated well would you mind waiting, he will find you a table then explain the party of 11 is still there and they cannot ask them to leave but I explain to him but we can wait hours is so ridiculous is unreal so we left to eat elsewhere. Is sad to see such inefficiencies such lack of accommodation for party of 11.
My wife and I were considering going to this place. I called to see if they had call ahead waiting. The hostess that answered the phone told me, “No, you will have to come to the front and wait like everyone else.” I couldn’t believe she was sooo rude! Guess what hostess, I don’t have to wait at your restaurant, because I will not darken the door or spend my money there.
Getting together with a friend yesterday at Samurai for an early dinner. Samurai is very similar to Benihana with the big hibachi table that guests can sit at watching the chef cook their meal in front of them. Always entertaining. We ordered the Samurai Spicy Shrimp & Filet meal, the Samurai Onion Soup and Samurai salad, and the Samurai California Roll. Everything was delicious. Service was very good here. Our server was attentive to our needs. Parking was easy and we got a good spot near the resturant. It was a very good experience.
Features: Respetan las medida$ sanitarias...!!
The last few times I have gone here the A/C has been at 87 degrees in the East room. I love this place, but cannot deal with A/C off or set to 87 degrees.
Food and chef was good but our wait time was an hour and a half. VERY slow service. They are short on help, as are a lot of other restaurants, but nobody wants to spend more than 1 1/2 hours for lunch.
My husband and I asked for to go boxes, but the waitress put mine in with his. His food is spicy and I can't eat spicy because of stomach issues! Why would they do that? I was looking forward to the leftovers for lunch, but now I can't eat it!
(Translated by Google) The food is tasty and they serve quite a bit.(Original)Sabrosa la comida y sirven bastante .
This is a communal dining restaurant. They cook using hibachi cooktops. The food is good and since the cooks are cooking right at your table - they do tricks and making the sit down dining experience unique. Where they falll wayyyy short is their curbside or takeout service. The way they treat you if you order takeout is like you are a bother. They make you wait for your food which by the time you get it and get it home it’s cold. I have had dinner there to celebrate a family event , the hibachi cooked chicken / shrimp/ steak/ and lobster is delicious! They do not facilitate customers coming in to pick up their order. If you order through Postmates your order is not guaranteed to be ready anywhere near the time the tell you. If you request a refund , as I did, they won’t give it to you. I think since you the customer is not sitting down and having the hibachi experience and therefore not spending as much money - you don’t get treated with respect. It’s like takeout is a bother . The staff if at the takeout counter makes no effort to help curbside or takeout customers get their order. One staff member told me I would be better off getting a refund because he could not tell me when my order would be ready. I personally will never go back there. I believe all customers are important to any business surviving so the takeout customer should get the same top notch service as the customer that came in to sit down And have dinner.
Restaurantji Recommends
Great food and service. But no parking or valet. Several cars are towed from TJ MAX parking lot. It destroys all the the fun and wonderful experience at the restaurant. cost to retrieve the car from South Miami is $101. Great business for the towing company and the security guard calling the tow company empty parking lot. Samurai Restaurant should make arrangement to have enough parking space care more about their customer experience.
Place is closed
If you guys ever go to this place please ask to beSeated with edwin he showed wonderful customer service He really gave us the show he had a wonderful conversation and exclamation on the ship he really made our dinner date enjoyable there was no wait the guy told us 10 to 15 minutes however it was only three are definitely recommend going to this place
We ordered a meal to go and were met with our food at the car almost immediately upon parking. It was all delicious. Will definitely go back.
Really good if you need to stop by and eat something.