Embassy Suites by Hilton Miami International Airport

Close to airport, great pool, room was exceptional besides a hard mattress..

This location shows her age, just a little, but considering its proximity to the airport and she gets a lot of traffic from cruise ship passengers, it’s not surprising. Our suite was clean, the bed was comfortable and our omelette breakfast was delicious.

As a Hilton employee I could e stayed at a lot of properties for $40 but Embassy suites is typically nicer so paid a few dollars more to stay at Embassy Suites. The service in the restaurant was despicable! Never checked on us & had to wait for almost 30 minutes after we finished eating for the bill. Very disappointing experience

Just sitting here at check-in as a Diamond member. No room. No update. No key. Nothing. Just excuses. I look forward to paying for the next 13 hours of nothing.

Worst hotel check-in experience ever

Contacted hotel at 9:30AM advising I wanted to check in at approximately noon. Hotel refused to do anything to assist with request. Said “just come to hotel and wait after getting on waitlist”. I requested to be added to waitlist — they again refused.

Stopped and had lunch on way to hotel and arrived at 1:00PM and said no “early check in” available. 1:00PM is not early — 7:00AM is early.

I guess they forgot they are in the “hospitality” business

I found food in the beds when we first arrived, and the shower's floor were really dirty as well that they looked unwashed for weeks.

Very nice clean place, good complimentary breakfast and night snacks. But very loud noise from planes and trains.

I’ve stayed at a lot of embassy suites. This property is very dated. The suite set up that is common to this chain is there but if you are putting your traveling family of four in that room, there are not going to be enough outlets for everyone to charge phones, tablets, watches and all your other electronics.
Other Hilton properties have addressed this with lamps that have USB ports - this property has not (at least in the room we stayed in).
It’s not a walkable location but we had no problem getting ride share while there quickly.
Hot breakfast was good. Manager’s Reception is two drinks per person per nights you stay. For those of us who remember no limits, it’s a bit of an eye roll considering the low end liquor and wines being poured but that appears to be chain wide change.
Best part was in the communal areas talking with other travelers - most of them head to a cruise.

Service: 4

Jasmine was very personable and got me checked into our reservation quickly. She was a big help to me during my entire stay. Jackie is super nice and helpful! I am handicapped and she helped me with all of my questions and needs. We thoroughly enjoyed our stay and will be back again soon.

Service: 5

Marriage Matters meeting. Great location. Food delicious.

Food and drinks: Delicious

Service: 5

This was the worst stay I have ever had at a Hilton property. I am disgusted with the roomed more than that, the staff. As a former Hilton employee, specifically EmbassySuites, customer service was a top priority. My room sheets were not clean. We asked for 2 extra blankets and only one was delivered. The toilet clogged up and standing water threatened to run over. The shower was luke warm at best leaning closer to cold. I called the front desk several times and no answer. Upon going downstairs, my husband was met by a racist, rude front desk employee, Elsa. She was hanging in the back and was annoyed as if she he was interrupting her. She said there was nothing she could do. The hotel didn't have a plunger. We couldn't change rooms because they were sold out. And to add insult to injury she was condescending and racist. This behavior was despicable. And by the way.. Today is my birthday. This was the worst day ever and it just started. Hilton, do better to all customers of all races. We paid to be here like everyone else. I am deeply saddened and disgusted. This is NOT the culture of the Hilton I once proudly worked for. The condition of the room amd Elsa are a gross misreprentation of the Hilton brand and should be corrected. I should not be charged for a room that has cold water only and an inoperable toilet with 2 adults and 3 children.

Rooms: No hot water and a clogged toilet that was not able to be used with a flood. Hotel staff refused to provide a plunger as they stated there wasn't one and refused to change the room.

DO NOT COME TO THIS HOTEL!! I have never been more disrespected in my life! My boyfriend and I came here from DC 2 days before our cruise. On the first night we were locked out of our room from 12-1 in the morning because the battery on the door where the key unlocks went dead. We were not able to get any of our belongings. Me and my boyfriend both have medical conditions and needed our medicine that was locked in the room.The front desk agent and auditor were extremely disrespectful and dismissive. I explained the urgency to get our medicine and the auditor said “if we die then just sue the company” while she was smiling!!!! I have never in my life felt so degraded and disrespected.They then said if we have problem with how things are being handled
then they can call the police.(me and my boyfriend are African American and in our early 30’s, so of course the police was equally as disrespectful to us when they arrived)I spoke with the general manager and all he had to say was sorry While smiling stating he will “talk to them “. I paid for a king suite but was downgraded to a double bed . Please do not come here. They have no regard for human life medical conditions Or sympathy. You will be very disappointed! I will not be returning to this hotel In Miami.

Service: 1

Ended up here due to AA overselling my flight. Recently had surgery and my pain meds make me really dizzy. I’ve been trying to order room service for over 30 mintues now so I can take the rest of my medication. Front desk not answering as she’s aware I’m trying to get the restaurant. The in service online order doesn’t show any food options only drinks. I called customer service to try to help me. They told me to hold on why they try to get the restaurant. I was then hung up on. I’m trying to take my medication for my pain and I can’t leave the room asI would probably pass out in the elevator. Here goes a some baby roaches in the bathroom! Just great

Service: 1

Nice hotel. Pricey but nice.

Service: 5

Usually a great stay here but unfortunately had roaches in my room this time around and not just one or two…

Service: 5