First, we believe in rating places when they do extremely well and have reviewed many restaurants in that manner. This is not the case with Gyroville in Kendall. I ordered a traditional pita and, when I received the order, the Ziki sauce was fermented and rancid. We were told that they could not make something new and could only replace with the same item, minus the sauce. We were informed that we could NOT pay the difference to order something else and they would NOT refund the money for the uneaten item. Getting the managed Angelina on the phone was an equally frustrating experience - she does not support her employees who kindly tried to resolve with us only to be told by her that they cannot resolve this. What self respecting restaurant and manager treats their customers like this? Very bad business, lack of common sense and business acumen on Angelina/managers part. You will lose many customers with your practices and we feel very sorry for your employees who want to do the right thing but are hindered by your poor customer service. We are very close with the health inspectors in Dade County and you should expect to have this reported accordingly. Shame on the manager who does not know how to manage her business, her employees, and most of all, her customers.
UPDATE/REPLY TO THE MANAGER'S RESPONSE (BELOW) Hello, you have an interesting take on the situation with your response to our review (given the fact that you were not present in the store), you need to check your facts. The pita that my husband ordered was with HONEY TZATZIKI, not the traditional TZATZIKI - so you are correct that my husband ate his because there was nothing wrong with his (and that point should have been proven in the fact that we WE DID NOT request a refund for his meal) - you can be sure that if the HONEY TZATZIKI was fermented on his meal, it would have also been returned. As the manager/owner, if you had checked your records and your receipts, you would have known that to be true. I took ONE bite of my pita with the traditional ziki sauce and THAT was the one that was fermented. The issue was that you failed to resolve the situation with this meal and would not refund the money for the unsatisfactory meal...and the only choice your store gave was to give us the same pita I ordered without the TZATZIKI sauce. You also DID NOT allow us to order something different and PAY the difference as we suggested as a solution. There was NOTHING that was given to us FREE as you state in your reply and, as a matter of fact, you refused to refund the money for an uneaten meal (save one bite which confirmed the sauce was fermented) and relegated us to be "made whole" by accepting a re-made pita (minus the sauce) that WE ALREADY PAID FOR (please see the attached photo of the receipt for our meal FOR WHICH WE PAID - AGAIN, NOTHING WAS GIVEN TO US FREE AS YOU CLAIM! By all means, continue with your "good work" but I would direct you to review your other reviews that are public on Google where you have numerous customers also calling out the management/owner of the establishment. Your employees were professional and kind to us and they were treated the same way. We wish you well in your future endeavors and it is our hope that you strive to treat your customers better. Ironically, you have a Google review sign in front of your register rewarding customers with a free cookie if they leave a positive review. I guess you cannot handle reviews that are less than positive and use them as an opportunity to improve versus deflecting and handling your customers in a poor unprofessional way - incredible that all this was caused by poor business management for a 10 dollar meal that could easily be resolved. You are more interested in fighting with customers than doing the smart and decent thing. WE WERE NOT ASKING FOR ANYTHING FREE AND PAID FOR EVERYTHING. I hope you take care of your kitchen before someone gets sick!!!
Atmosphere: 1
Food: 1
Service: 1
eduardo areas
The manager at this restaurant would not cooperate with an order I placed by error. Misleading offer of buy one and get one free on Uber Eats.
Good atmosphere, delicious food and excellent service from the staff!
Parking: In front of the place
Atmosphere: 5
Food: 5
Service: 5
Ernesto Estailer
I ate a SUPER DELICIOUS WRAP, everything was fast, incredible service. Thank you very much Melany?
Atmosphere: 5
Food: 5
Service: 5
David G
Good food, great people. Maria was awesome.
Atmosphere: 3
Food: 4
Service: 5
Crystal Wagner
For the record, I used to love Gyroville but the quality of the establishment is certainly not what it used to be. I ordered a Gyro and the lettuce they used was browning and did not look appetizing. I was hungry so I removed the lettuce and the meat was decent. In addition, there were fruit flies around the soda machine which is a clear indication that it hasn’t been cleaned properly. Lastly, I attempted to ask for a manager and the associate advised there was no manager there. I replied “there’s no manager currently on duty?” The girl went to the back and then came out and repeated that there was no manager to speak to. I won’t be coming back but a couple words of advice, do better.
The best food, attention and service I have ever seen I love it 100 recommended ?
Atmosphere: 5
Food: 5
Service: 5
Sandra Gomez
Maria was awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Fries, Salad
Magdalena Rosell
this place is amazing n excellent customer service.
Vegetarian options: they have plenty of options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Falafel, Fries, Baklava
Frank Serrano
I have been coming for years and the food and service is always great.
Vegetarian options: Falafel, chickpeas, two kinds of cucumber salads, all fresh fixings for a super salad.
Parking: I have always found an empty spot even on busy weekends and holidays.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyro Meat, Fries, Salad
MariabuenoVlogs Bueno
Personally i’ve never had any type of mediterranean food and this is the best thing i’ve ever tired. The gyro is amazing and everything is Halal. Great restaurant.
First, we believe in rating places when they do extremely well and have reviewed many restaurants in that manner. This is not the case with Gyroville in Kendall. I ordered a traditional pita and, when I received the order, the Ziki sauce was fermented and rancid. We were told that they could not make something new and could only replace with the same item, minus the sauce. We were informed that we could NOT pay the difference to order something else and they would NOT refund the money for the uneaten item. Getting the managed Angelina on the phone was an equally frustrating experience - she does not support her employees who kindly tried to resolve with us only to be told by her that they cannot resolve this. What self respecting restaurant and manager treats their customers like this? Very bad business, lack of common sense and business acumen on Angelina/managers part. You will lose many customers with your practices and we feel very sorry for your employees who want to do the right thing but are hindered by your poor customer service. We are very close with the health inspectors in Dade County and you should expect to have this reported accordingly. Shame on the manager who does not know how to manage her business, her employees, and most of all, her customers.
UPDATE/REPLY TO THE MANAGER'S RESPONSE (BELOW)
Hello, you have an interesting take on the situation with your response to our review (given the fact that you were not present in the store), you need to check your facts. The pita that my husband ordered was with HONEY TZATZIKI, not the traditional TZATZIKI - so you are correct that my husband ate his because there was nothing wrong with his (and that point should have been proven in the fact that we WE DID NOT request a refund for his meal) - you can be sure that if the HONEY TZATZIKI was fermented on his meal, it would have also been returned. As the manager/owner, if you had checked your records and your receipts, you would have known that to be true. I took ONE bite of my pita with the traditional ziki sauce and THAT was the one that was fermented. The issue was that you failed to resolve the situation with this meal and would not refund the money for the unsatisfactory meal...and the only choice your store gave was to give us the same pita I ordered without the TZATZIKI sauce. You also DID NOT allow us to order something different and PAY the difference as we suggested as a solution. There was NOTHING that was given to us FREE as you state in your reply and, as a matter of fact, you refused to refund the money for an uneaten meal (save one bite which confirmed the sauce was fermented) and relegated us to be "made whole" by accepting a re-made pita (minus the sauce) that WE ALREADY PAID FOR (please see the attached photo of the receipt for our meal FOR WHICH WE PAID - AGAIN, NOTHING WAS GIVEN TO US FREE AS YOU CLAIM!
By all means, continue with your "good work" but I would direct you to review your other reviews that are public on Google where you have numerous customers also calling out the management/owner of the establishment. Your employees were professional and kind to us and they were treated the same way. We wish you well in your future endeavors and it is our hope that you strive to treat your customers better. Ironically, you have a Google review sign in front of your register rewarding customers with a free cookie if they leave a positive review. I guess you cannot handle reviews that are less than positive and use them as an opportunity to improve versus deflecting and handling your customers in a poor unprofessional way - incredible that all this was caused by poor business management for a 10 dollar meal that could easily be resolved. You are more interested in fighting with customers than doing the smart and decent thing. WE WERE NOT ASKING FOR ANYTHING FREE AND PAID FOR EVERYTHING. I hope you take care of your kitchen before someone gets sick!!!
Atmosphere: 1
Food: 1
Service: 1
The manager at this restaurant would not cooperate with an order I placed by error. Misleading offer of buy one and get one free on Uber Eats.
Food: 1
Service: 1
Very helpful in ordering food.
Parking: Easy to park
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyro Meat
Good food. Good service, very fast
Atmosphere: 5
Food: 5
Service: 5
Food was really good and great service by
Atmosphere: 5
Food: 5
Service: 5
Amazing food and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyro Meat, Fries, Shaved Gyro Platter
Good atmosphere, delicious food and excellent service from the staff!
Parking: In front of the place
Atmosphere: 5
Food: 5
Service: 5
I ate a SUPER DELICIOUS WRAP, everything was fast, incredible service. Thank you very much Melany?
Atmosphere: 5
Food: 5
Service: 5
Good food, great people. Maria was awesome.
Atmosphere: 3
Food: 4
Service: 5
For the record, I used to love Gyroville but the quality of the establishment is certainly not what it used to be. I ordered a Gyro and the lettuce they used was browning and did not look appetizing. I was hungry so I removed the lettuce and the meat was decent. In addition, there were fruit flies around the soda machine which is a clear indication that it hasn’t been cleaned properly. Lastly, I attempted to ask for a manager and the associate advised there was no manager there. I replied “there’s no manager currently on duty?” The girl went to the back and then came out and repeated that there was no manager to speak to. I won’t be coming back but a couple words of advice, do better.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
The best food, attention and service I have ever seen I love it 100 recommended ?
Atmosphere: 5
Food: 5
Service: 5
Maria was awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, Fries, Salad
this place is amazing n excellent customer service.
Vegetarian options: they have plenty of options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Falafel, Fries, Baklava
I have been coming for years and the food and service is always great.
Vegetarian options: Falafel, chickpeas, two kinds of cucumber salads, all fresh fixings for a super salad.
Parking: I have always found an empty spot even on busy weekends and holidays.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyro Meat, Fries, Salad
Personally i’ve never had any type of mediterranean food and this is the best thing i’ve ever tired. The gyro is amazing and everything is Halal. Great restaurant.
Atmosphere: 5
Food: 5
Service: 5
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