I had such a great experience at IHOP recently that I had to share! From the moment we walked in, the customer service was absolutely amazing. Our server, **Leo**, was incredibly attentive, friendly, and made sure we had everything we needed. He truly went above and beyond to make us feel comfortable.
What really stood out was the general manager, Willie. He personally came over to greet us with a warm, kind smile and made us feel genuinely welcomed. You can tell he cares about the guests and the overall atmosphere of the restaurant.
The place itself has definitely improved—it's cleaner, more organized, and has a fresh, upbeat vibe. It’s clear that the management has made real efforts to step things up, and it shows in both the service and the environment.
Also, a huge bonus for FIU students: they’re offering a 10% discount with a valid student ID! Whether you're grabbing a quick bite or hanging out with friends, this IHOP location is definitely worth the visit. Highly recommend!
Rebeca Rojas
We had a wonderful experience at IHOP! From the moment we walked in, we felt welcomed and taken care of. A big thank you to Willie, the General Manager, for running such a great team and creating a positive, family-friendly atmosphere.
Also, shoutout to Leo, our server — he was incredibly attentive, kind, and made sure everything was perfect. Our food was delicious, the service was fast, and the vibe was just right. Can’t wait to come back!
Priscila Garcia
Great service from general manager Willie. Supports FIU students. Waiter Leo was excellent great service
Stephanye Pineda
Nick was exceptional love him great keep himmmm
Dicky \u0026 Betty Serret
Our server, Venus was extremely polite and professional. Very quick with our food. Very pleasant conversation as well. The restaurant was really clean and the bathrooms too.!
Patricia Reynoso
Definitely glad to get Aime as my waitress! :)
Service was great and the food delicious, 10/5 , do recommend
Jose Izquierdo
Having a breakfast with my good friend Frank Rosa and celebrating our business and early Father's day. We were treated like kings by Yamilet our server. Great atmosphere, food was excellent. Truly a blessed experience.
Francisco Rosa
Amazing team of people!
calvin munroe
Very dissatisfied with the service at this restaurant.
We were seated right away ...however the waitress decided that she could not be bothered with serving a table of 6 black women ..it suited her better to serve Two Tables of white folks that were seated AFTER us. When we beckoned to her she waived us off ..the young lady at the front desk had to come and take our order. It was at that point our waitress thought it was time to come over and stand along side the young lady while she took our order...
Well my money was just as green but I won't be back there anytime soon.
Jesus Pinto
Terrible service. I don't recommend it, there is another inop! The waiters are nice, they should give customer service training, what a bad experience.?
This place always takes forever regardless if you’re eating in or taking out. The food is substandard when compared to other ihop locations. I am only eating here due to proximity & wish I would’ve went to another location again. About every 6 months or so I forget that I hate this location & come back, but I end up regretting it every time.
It took nearly an hour to receive food. Placed order at 11:47 and received food at 12:38… I was waiting in their lobby for 25-30 min. The food was lukewarm upon receiving it. This isn’t the first time this happened where it took forever & it was barely warm when receiving it. The cheese on the omelet was not melted. There was a good amount of grill char in my hash browns as well.
There are other Miami ihop locations that do much better, so why is this store which is relatively new compared to others so bad in performance?
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Colorado Omelette
David Ritchie
Arrived for lunch, hungry and ready to eat. Waitress began by spending more time talking about her personal life than taking our order. This resulted in her coming back 7 minutes after we ordered to ask what I ordered again. When she brought the drinks we asked for straws which we never got. We also requested ketchup which was never provided.
After a 30 minute wait and finally asking where our food was another waitress informed us our current waitress was really fighting for us to get our food. When the food finally did arrive they brought the wrong order of eggs for my wife, a runny mess as opposed to her scrambled eggs. Once we sent that back to get our correct order to try to appease our frustration they brought us our pancakes. But once again they brought the wrong order.
My wife had ordered chocolate chip pancakes and they brought her plain like my own. Once again we pointed out the mistake. A different waitress rushed back and brought us different pancakes that were still that wrong order. At least chocolate chip now but covered in whip cream and chocolate sauce that my wife never asked for or wanted.
Nearly ending the end of our rope approaching 45 minutes with no food and multiple incorrect dishes served they brought my wife's main dish back with the eggs cooked how she'd requested. However in bringing it they had just flipped the hashbrowns from earlier on her plate onto this new plate upside down revealing the completely burned bottom. At that point we just gave up got the manager and explained how we'd been served/treated and left.
An hour of our life wasted, complete ineptness and a lack of service. Only positive part of the experience is we didn't have to pay for all the wrong food we were served.
It'll be along time before we return to any iHop and would never return here and recommend avoiding it at all costs.
Atmosphere: 1
Food: 1
Service: 1
Tania Arias
Terrible service!! 1 hour to wait for a pancake to go, they didn't serve me until I went to look for a waiter, and then to deliver the order I had to do the same! Lousy! I have never had an experience like this in a restaurant... there is no staff... it actually undermines the brand a lot.
Atmosphere: 1
Food: 1
Service: 1
Scarlett Sans
After paying my check my friend was paying for hers and asked me what I tipped because the service was not very good. Rudely interrupting the server Adrian goes “ she barely tipped” pointing at me. I responded with “ I’m sorry I barely have money as it is.” He responds with “ neither do I which is why i’m working”. And then continues on and makes petty remarks in front of everyone around us. Very aggressive, unprofessional, rude, and I can’t even begin to say how dissatisfied I am with the experience of this server. Do better.
I had such a great experience at IHOP recently that I had to share! From the moment we walked in, the customer service was absolutely amazing. Our server, **Leo**, was incredibly attentive, friendly, and made sure we had everything we needed. He truly went above and beyond to make us feel comfortable.
What really stood out was the general manager, Willie. He personally came over to greet us with a warm, kind smile and made us feel genuinely welcomed. You can tell he cares about the guests and the overall atmosphere of the restaurant.
The place itself has definitely improved—it's cleaner, more organized, and has a fresh, upbeat vibe. It’s clear that the management has made real efforts to step things up, and it shows in both the service and the environment.
Also, a huge bonus for FIU students: they’re offering a 10% discount with a valid student ID! Whether you're grabbing a quick bite or hanging out with friends, this IHOP location is definitely worth the visit. Highly recommend!
We had a wonderful experience at IHOP! From the moment we walked in, we felt welcomed and taken care of. A big thank you to Willie, the General Manager, for running such a great team and creating a positive, family-friendly atmosphere.
Also, shoutout to Leo, our server — he was incredibly attentive, kind, and made sure everything was perfect. Our food was delicious, the service was fast, and the vibe was just right. Can’t wait to come back!
Great service from general manager Willie. Supports FIU students. Waiter Leo was excellent great service
Nick was exceptional love him great keep himmmm
Our server, Venus was extremely polite and professional. Very quick with our food. Very pleasant conversation as well. The restaurant was really clean and the bathrooms too.!
Definitely glad to get Aime as my waitress! :)
Service was great and the food delicious, 10/5 , do recommend
Having a breakfast with my good friend Frank Rosa and celebrating our business and early Father's day. We were treated like kings by Yamilet our server. Great atmosphere, food was excellent. Truly a blessed experience.
Amazing team of people!
Very dissatisfied with the service at this restaurant.
We were seated right away ...however the waitress decided that she could not be bothered with serving a table of 6 black women ..it suited her better to serve Two Tables of white folks that were seated AFTER us.
When we beckoned to her she waived us off ..the young lady at the front desk had to come and take our order. It was at that point our waitress thought it was time to come over and stand along side the young lady while she took our order...
Well my money was just as green but I won't be back there anytime soon.
Terrible service. I don't recommend it, there is another inop! The waiters are nice, they should give customer service training, what a bad experience.?
Restaurantji Recommends
Good food.
Atmosphere: 4
Food: 4
Service: 4
This place always takes forever regardless if you’re eating in or taking out. The food is substandard when compared to other ihop locations. I am only eating here due to proximity & wish I would’ve went to another location again. About every 6 months or so I forget that I hate this location & come back, but I end up regretting it every time.
It took nearly an hour to receive food. Placed order at 11:47 and received food at 12:38… I was waiting in their lobby for 25-30 min. The food was lukewarm upon receiving it. This isn’t the first time this happened where it took forever & it was barely warm when receiving it. The cheese on the omelet was not melted. There was a good amount of grill char in my hash browns as well.
There are other Miami ihop locations that do much better, so why is this store which is relatively new compared to others so bad in performance?
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Colorado Omelette
Arrived for lunch, hungry and ready to eat. Waitress began by spending more time talking about her personal life than taking our order. This resulted in her coming back 7 minutes after we ordered to ask what I ordered again. When she brought the drinks we asked for straws which we never got. We also requested ketchup which was never provided.
After a 30 minute wait and finally asking where our food was another waitress informed us our current waitress was really fighting for us to get our food. When the food finally did arrive they brought the wrong order of eggs for my wife, a runny mess as opposed to her scrambled eggs. Once we sent that back to get our correct order to try to appease our frustration they brought us our pancakes. But once again they brought the wrong order.
My wife had ordered chocolate chip pancakes and they brought her plain like my own. Once again we pointed out the mistake. A different waitress rushed back and brought us different pancakes that were still that wrong order. At least chocolate chip now but covered in whip cream and chocolate sauce that my wife never asked for or wanted.
Nearly ending the end of our rope approaching 45 minutes with no food and multiple incorrect dishes served they brought my wife's main dish back with the eggs cooked how she'd requested. However in bringing it they had just flipped the hashbrowns from earlier on her plate onto this new plate upside down revealing the completely burned bottom. At that point we just gave up got the manager and explained how we'd been served/treated and left.
An hour of our life wasted, complete ineptness and a lack of service. Only positive part of the experience is we didn't have to pay for all the wrong food we were served.
It'll be along time before we return to any iHop and would never return here and recommend avoiding it at all costs.
Atmosphere: 1
Food: 1
Service: 1
Terrible service!! 1 hour to wait for a pancake to go, they didn't serve me until I went to look for a waiter, and then to deliver the order I had to do the same! Lousy! I have never had an experience like this in a restaurant... there is no staff... it actually undermines the brand a lot.
Atmosphere: 1
Food: 1
Service: 1
After paying my check my friend was paying for hers and asked me what I tipped because the service was not very good. Rudely interrupting the server Adrian goes “ she barely tipped” pointing at me. I responded with “ I’m sorry I barely have money as it is.” He responds with “ neither do I which is why i’m working”. And then continues on and makes petty remarks in front of everyone around us. Very aggressive, unprofessional, rude, and I can’t even begin to say how dissatisfied I am with the experience of this server. Do better.
Atmosphere: 1
Food: 5
Service: 1
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