they automatically add tip to your order and don’t even ask you which is crazy and the staff was kinda rude and the food in general is good but the service just ruins the experience
Atmosphere: 2
Food: 3
Service: 1
Suzanne Carlucci
We came in as first time customers because it’s attached to the AMC movie theater and we had a movie to see afterwards.
I get it’s Cuban pizza and this is Miami but I was horrified to see they offered a pizza with fried eggs on it and a pizza that had guava paste just cut onto it (they couldn’t bother to cut it up more than thick slices so it legit looks like turd pizza). But whatever. People have different tastes.
We liked the older style pizzeria feel with how their signage is, it seemed clean, and prices were surprisingly good. HOWEVER!!!! We ordered a 14 inch to split and a soda. Received the receipt, went to our table to wait, and husband reading the receipt saw it was more expensive than it should have been. Why?? They AUTOMATICALLY tacked on a tip for themselves. This is not displayed on signage anywhere that it will be done. The chick who took our money NEVER ASKED or turned the screen around for us to tip ourselves, “ooo 16% tip for myself” just because.
I’m convinced they automatically tip themselves as they wouldn’t receive as many tips otherwise. We came here to the reviews to find out this is a “normal” thing they do for eating in and delivery. I’m sorry but that’s just scam vibes. We can afford the extra $2.46, it’s the principle of it that really burned us. Why come to someplace that’s not honest about how they’re going to charge or are fine just taking money from their customers under their nose.
The place was pretty empty. The food took 30 minutes to show up. During the wait they turned on their fryer for an order and the place filled with the smell of dirty/old frying oil. The service when we received the pizza was the only good part where maybe that tip was justified (it was not the cashier). The pizza itself was fine, there’s no real “bad pizza” but it wasn’t good enough to overlook the dishonesty.
It sucks because we actually frequent that attached AMC almost weekly so it would have worked out really well convenience wise that we pop in there for dinner before the movie. NOPE. First and last time going there. The tipping thing is our main deciding factor for that. If you don’t care about them just taking your money then the place is passable.
Atmosphere: 2
Food: 2
Service: 1
Ricardo Nichar
I came in to buy pizza in person and was told there was a “small card fee”, but after checking the receipt it turned out to be an automatic tip that they input themselves without asking. They even tried to charge me for refills without telling me there’s a cost for it until after they filled my cup. I wouldn’t mind tipping, but being misled isn’t right. Feels like they’re squeezing every penny they can. Be careful and check your receipt before paying
Atmosphere: 2
Food: 5
Service: 2
Kat
If you use card to pay for food they say they charge a small fee for card usage and it really is them charging automatic tip. Which I wouldn’t mind doing but do not like the fact they have to lie about it.
Atmosphere: 3
Food: 3
Service: 2
Yeliany Abraham
i saw a sign that said 16% tip automatically included for what? Handing me a slice of pizza? Regardless I didn’t mind it and went along with my purchase. When it was time to pay the cashier, was fiddling with the ipad, my total on the register was $11.13 and on the pay table it was $14.33! She tipped herself 20% and when I asked her about it she said it was policy. Other customers might not clock this, but they’ve been tipping themselves off of other peoples money. Its the principle. Do better and stop scamming.
Atmosphere: 1
Food: 5
Service: 1
Никита Мироненко
Food is disgusting, stuff doesn’t speak English and trying to make customers stupid, cashier put 5$ for tips for herself in front of my eyes, service is disgusting! Stuff doesn’t know what positions they are having, so she called manager to “clarify”. 1/5, I would put 0 if I could, DON’t RECOMMEND!! Better to go to McDonalds it’s in 2 min
Atmosphere: 1
Food: 1
Service: 1
Christina Goebel
This will be a super revealing review. This place will not be for you if you can't speak Spanish. The owner and two employees there all said they speak little English.
When using the normal measurements, I love this pizza, especially the crust! And it's more affordable than the same type of New York style pizza in other parts of town, but they automatically add 16% tip to your order and don't show you how much that is. This is for carryout and that is the standard amount for Dine-In Service. You can always refuse that amount and tip as you please. Just ket them know.
If you buy by the slice, they will add your toppings and reheat But that is pretty standard around here.
I ordered an XL pizza with ham, mushrooms (canned, sadly), onions (they were red), and pepperoni. It was not their standard NY style thickness today, but rather Chicago style pan thick. I asked them to make it their standard way, and the same as their by-the-slice pizza. And I had to do this is my imperfect Spanish.
And they didn't want to remake it, and when they did, they barely spoke to me or looked at me and the remake time was quoted at 25 minutes! And it took that long.
But I love this pizza (the crust!) and it's close to me. Still, this can't happen again, you know?
It's in a strip mall with its own entrance next to a movie theater. You don't have to walk through a big mall to get to it. Plenty of easy parking. Some outdoor seating where you could have a dog. A little indoor seating, I think 5 booths or so.
They also have Cuban food and note the roasted pork pizza advertised. I want to try that.
You can't order from their website, but you can call and order--with some Spanish. If you haven't lived in Miami, well, it happens often that people don't speak English and it's part of the Miami culture. I'm not judging, just letting you know so you can pick a place that suits your needs.
Atmosphere: 2
Food: 4
Service: 1
Stephanie
They are not what they use to be. I’ve gone a couple of years back and they had much better customer service. Pizza is tasty and very good for the price, however, even if order to go they charge 16% gratuity on all orders, regardless if you dine in or take out. Which either way, when you dine in it’s not like you’re getting a restaurant experience you are just quite literally eating your food there and that’s it, they aren’t gonna go up to you to check on you or anything which is fine.. but why is there 16% gratuity added. The customer service is just nonexistent from the ladies that work there. I ordered a pizza to go, because it’s a huge pizza so I wanted the box but I mentioned I’m going to eat here but I just want it in the box so when it’s to go it’s already in a box. When I sat down to eat a slice there while it’s fresh and I asked for a plate and the lady who took my order was like but you said it was to go! Like… so? Can I not get a plate to eat a slice? They charge a tip anyways, what was the problem. Again, they aren’t like a dine in restaurant where they take your order at the table and ask if everything looks good so i don’t understand what was the problem if I ate a slice there or not, and besides we get charged as if they provide suitable service. I only went because I went to the movies next door.
Atmosphere: 3
Food: 5
Service: 1
DJ AJ Falcon
Good value for the money on the slices. They would've benefited from more/tastier sauce. Been wanting to check this place out since I'm an avid moviegoer, and frequently visit the AMC theater nextdoor. It wasn't bad, but could be better with a more flavorful sauce.
Atmosphere: 3
Food: 3
Service: 4
Isaiah Johnston
Best New York Style Pizza hands down. I was born in New York so yes! It's certified! Staff is friendly, plenty of seating. Great deals and specials. Next door to AMC theater. Perfect for many occasions. Why aren't you here yet?? Lol!
Horrible place! The place is filthy, unkempt and the service is horrible! The staff is very unprofessional and nasty. They charge an automatic 16% tip and a fee for paying with a credit card.
Atmosphere: 1
Food: 1
Service: 1
Angel Gamez
I would like to speak to the owner or manager. A few years ago I came here with my brother and when we went to pay they turned the kiosk around and put in a 15% tip without asking permission. My brother argued with the employee about it and I completely forgot about it until now. I ordered and when I went to pay the employee here did the exact same thing. I believe this is theft. I'm sitting here waiting for my order looking around and I dont see any signs or notices about tip automatically included. what's more what would she do if I paid in cash? Short change me? I've worked in the service industry before and am completely for tips but only when it's voluntary or disclosed before you pay. What they are doing here is wrong and a crime.
Angelica Alvarez
Jc Pizza has the best pizzas thank you!😋🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕
Pitt Stainz
Why would you have somebody answer the phone that speaks zero English? I understand we’re in Miami, but we’re not in South America.
they automatically add tip to your order and don’t even ask you which is crazy and the staff was kinda rude and the food in general is good but the service just ruins the experience
Atmosphere: 2
Food: 3
Service: 1
We came in as first time customers because it’s attached to the AMC movie theater and we had a movie to see afterwards.
I get it’s Cuban pizza and this is Miami but I was horrified to see they offered a pizza with fried eggs on it and a pizza that had guava paste just cut onto it (they couldn’t bother to cut it up more than thick slices so it legit looks like turd pizza). But whatever. People have different tastes.
We liked the older style pizzeria feel with how their signage is, it seemed clean, and prices were surprisingly good. HOWEVER!!!! We ordered a 14 inch to split and a soda. Received the receipt, went to our table to wait, and husband reading the receipt saw it was more expensive than it should have been. Why?? They AUTOMATICALLY tacked on a tip for themselves. This is not displayed on signage anywhere that it will be done. The chick who took our money NEVER ASKED or turned the screen around for us to tip ourselves, “ooo 16% tip for myself” just because.
I’m convinced they automatically tip themselves as they wouldn’t receive as many tips otherwise. We came here to the reviews to find out this is a “normal” thing they do for eating in and delivery. I’m sorry but that’s just scam vibes. We can afford the extra $2.46, it’s the principle of it that really burned us. Why come to someplace that’s not honest about how they’re going to charge or are fine just taking money from their customers under their nose.
The place was pretty empty. The food took 30 minutes to show up. During the wait they turned on their fryer for an order and the place filled with the smell of dirty/old frying oil. The service when we received the pizza was the only good part where maybe that tip was justified (it was not the cashier). The pizza itself was fine, there’s no real “bad pizza” but it wasn’t good enough to overlook the dishonesty.
It sucks because we actually frequent that attached AMC almost weekly so it would have worked out really well convenience wise that we pop in there for dinner before the movie. NOPE. First and last time going there. The tipping thing is our main deciding factor for that. If you don’t care about them just taking your money then the place is passable.
Atmosphere: 2
Food: 2
Service: 1
I came in to buy pizza in person and was told there was a “small card fee”, but after checking the receipt it turned out to be an automatic tip that they input themselves without asking. They even tried to charge me for refills without telling me there’s a cost for it until after they filled my cup. I wouldn’t mind tipping, but being misled isn’t right. Feels like they’re squeezing every penny they can. Be careful and check your receipt before paying
Atmosphere: 2
Food: 5
Service: 2
If you use card to pay for food they say they charge a small fee for card usage and it really is them charging automatic tip. Which I wouldn’t mind doing but do not like the fact they have to lie about it.
Atmosphere: 3
Food: 3
Service: 2
i saw a sign that said 16% tip automatically included for what? Handing me a slice of pizza? Regardless I didn’t mind it and went along with my purchase. When it was time to pay the cashier, was fiddling with the ipad, my total on the register was $11.13 and on the pay table it was $14.33! She tipped herself 20% and when I asked her about it she said it was policy. Other customers might not clock this, but they’ve been tipping themselves off of other peoples money. Its the principle. Do better and stop scamming.
Atmosphere: 1
Food: 5
Service: 1
Food is disgusting, stuff doesn’t speak English and trying to make customers stupid, cashier put 5$ for tips for herself in front of my eyes, service is disgusting! Stuff doesn’t know what positions they are having, so she called manager to “clarify”. 1/5, I would put 0 if I could, DON’t RECOMMEND!! Better to go to McDonalds it’s in 2 min
Atmosphere: 1
Food: 1
Service: 1
This will be a super revealing review.
This place will not be for you if you can't speak Spanish. The owner and two employees there all said they speak little English.
When using the normal measurements, I love this pizza, especially the crust! And it's more affordable than the same type of New York style pizza in other parts of town, but they automatically add 16% tip to your order and don't show you how much that is. This is for carryout and that is the standard amount for Dine-In Service. You can always refuse that amount and tip as you please. Just ket them know.
If you buy by the slice, they will add your toppings and reheat But that is pretty standard around here.
I ordered an XL pizza with ham, mushrooms (canned, sadly), onions (they were red), and pepperoni. It was not their standard NY style thickness today, but rather Chicago style pan thick. I asked them to make it their standard way, and the same as their by-the-slice pizza. And I had to do this is my imperfect Spanish.
And they didn't want to remake it, and when they did, they barely spoke to me or looked at me and the remake time was quoted at 25 minutes! And it took that long.
But I love this pizza (the crust!) and it's close to me. Still, this can't happen again, you know?
It's in a strip mall with its own entrance next to a movie theater. You don't have to walk through a big mall to get to it. Plenty of easy parking. Some outdoor seating where you could have a dog. A little indoor seating, I think 5 booths or so.
They also have Cuban food and note the roasted pork pizza advertised. I want to try that.
You can't order from their website, but you can call and order--with some Spanish. If you haven't lived in Miami, well, it happens often that people don't speak English and it's part of the Miami culture. I'm not judging, just letting you know so you can pick a place that suits your needs.
Atmosphere: 2
Food: 4
Service: 1
They are not what they use to be. I’ve gone a couple of years back and they had much better customer service. Pizza is tasty and very good for the price, however, even if order to go they charge 16% gratuity on all orders, regardless if you dine in or take out. Which either way, when you dine in it’s not like you’re getting a restaurant experience you are just quite literally eating your food there and that’s it, they aren’t gonna go up to you to check on you or anything which is fine.. but why is there 16% gratuity added. The customer service is just nonexistent from the ladies that work there. I ordered a pizza to go, because it’s a huge pizza so I wanted the box but I mentioned I’m going to eat here but I just want it in the box so when it’s to go it’s already in a box. When I sat down to eat a slice there while it’s fresh and I asked for a plate and the lady who took my order was like but you said it was to go! Like… so? Can I not get a plate to eat a slice? They charge a tip anyways, what was the problem. Again, they aren’t like a dine in restaurant where they take your order at the table and ask if everything looks good so i don’t understand what was the problem if I ate a slice there or not, and besides we get charged as if they provide suitable service. I only went because I went to the movies next door.
Atmosphere: 3
Food: 5
Service: 1
Good value for the money on the slices. They would've benefited from more/tastier sauce. Been wanting to check this place out since I'm an avid moviegoer, and frequently visit the AMC theater nextdoor. It wasn't bad, but could be better with a more flavorful sauce.
Atmosphere: 3
Food: 3
Service: 4
Best New York Style Pizza hands down. I was born in New York so yes! It's certified! Staff is friendly, plenty of seating. Great deals and specials. Next door to AMC theater. Perfect for many occasions. Why aren't you here yet?? Lol!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible place! The place is filthy, unkempt and the service is horrible! The staff is very unprofessional and nasty. They charge an automatic 16% tip and a fee for paying with a credit card.
Atmosphere: 1
Food: 1
Service: 1
I would like to speak to the owner or manager. A few years ago I came here with my brother and when we went to pay they turned the kiosk around and put in a 15% tip without asking permission. My brother argued with the employee about it and I completely forgot about it until now. I ordered and when I went to pay the employee here did the exact same thing. I believe this is theft. I'm sitting here waiting for my order looking around and I dont see any signs or notices about tip automatically included. what's more what would she do if I paid in cash? Short change me? I've worked in the service industry before and am completely for tips but only when it's voluntary or disclosed before you pay. What they are doing here is wrong and a crime.
Jc Pizza has the best pizzas thank you!😋🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕
Why would you have somebody answer the phone that speaks zero English? I understand we’re in Miami, but we’re not in South America.
Amazing !!!!!
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