I love this location since it's super convenient when you travel to the Miami Station with BrightLine. The food is delicious, and the jueces are super refreshing. They main one, with ginger, is the absolute best I've had! Highly recommend if you are in the area.
Atmosphere: 5
Food: 5
Service: 5
Oscar Alejandro Castro
Bad customer service
Service: 1
katie
This is my go to Joe and the Juice because it’s so close to the metro. Yeah it’s a little pricey but i think it’s worth it. I always get the tunacado and it’s never disappointed. Staff is always friendly and food is always great
Atmosphere: 5
Food: 5
Service: 5
Mohammed
The blonde girl was by far the rudest worker I have ever spoken to at this location. Everyone is usually so kind and warm. Don’t know if she was having a bad day or not but it really ruins yours at the start of it. Irked me that she even decided to give me the dirtiest look when I spoke to her - absolutely unprovoked lol.
Atmosphere: 1
Food: 1
Service: 1
MARIA TERESA CRESPO
Terrible experience at Joe & The Juice. I honestly don’t know where to start. I walked in, ready to get my order, and instead of prioritizing my drink, the staff decided to clean the store FIRST, even though there were several customers waiting. It felt like I was completely invisible to them. When I finally got their attention, the staff was rude, dismissive, and made it very clear they weren’t interested in helping. It’s one thing to be busy, but it’s another to be completely disrespectful and unprofessional. I will never come back to this location again. Completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
sophia seidenthal
Ordered a turkey sandwich with jalapeños. Sandwich was missing jalapeños and literally had 2 pickles of turkey on it… All the bakery items were fine because they are already made. My first bad experience with joe and the juice.
Food: 3
Service: 2
D2 Funny
Honestly I love Joe's but this has to be the worst location EVER!! The staff are beyond rude and need to take a class guest services/ hospitality. I did not feel welcomed at ALL. I stood in line while they were passing out orders. Not one time anyone took a moment or anything to say ," Hi how can I help you? Or give some type of directions. They honestly look like they can't work under pressure while still giving great customer service. Both of the girls in the take out window saw me standing there and until I said, " I'm trying to place an order" than they told me to go to the next register. The whole time I'm holding a $20 in my hand (visibly) while im looking at the menu to order something. Even the guy taking my order was being rude too. You can't ask someone if they want something that's an additional charge without telling them. He asked if I wanted cheese on the Joe's Club like if it was already an option to add or remove. It's until I asked ,"Is the cheese an extra charge?" He said yes. Be transparent with your sales. You must tell your guest clearly about up charges. Just don't say "would you like cheese?" keeping it short and when I look at my receipt it extra charges. Don't take advantage of hungry people. From the wait, lack of friendly service, and information I already wanted to get my food and go. When I reach out to give him the $20 he said they don't take cash. So the whole time your front line staff sees me, sees the $20 and don't say anything about cashless payments. Please put up a bigger sign that states that. I had money on my apple pay but after dealing with that staff I didn't want anything at all. It's sad to say I went down to Chick-fil-A (which was way more packed) but still got friendly service. Ive gone to the Aventura location,Sunny Isles and Miami Beach, and Downtown location needs to do better over all. Your treating guest rudely when you should be nice and helpful all around. I've been in this industry for 15 years and customer service is key for a business. They aren't representing friendly or nice services. For the staff from 10/24 12-2pm. Not the sandwich guy with the twist in his hair cause he was the only one making sandwiches while everyone was just doing them.
Atmosphere: 1
Food: 2
Gordana Davila
Food looks good. Wanted to order. Stood in line 10 minutes, but was told that there would be a 10 minute wait to for any food to come out, after ordering. Fair enough. I appreciated the heads up. A family of 4 was ordering, and a lady in front of me stood patiently, so I decided to wait as well. Then, 5 minutes later, another announcement came, that there was now a 20 minute wait. OK, I had time to spare so I committed to the additional 20 minute wait. Another 2 minutes later, and yet another announcement: “Sorry, we can’t take anymore orders, we are short staffed and we have too many to-go orders to fill.” So, somewhat surprising by this latest development, off we went, without even placing an order. But maybe it’s a good thing I didn’t eat here, as I watched the girl at the register, wearing the proper hygienic black gloves of a food handler, typing orders into the POS, touching the credit card machine, and then putting bread into the toaster machine all in one sweep. Can you say “cross contamination”?
Update: It’s been 7 minutes since we were turned away, and there’s a line of customers, ordering and getting their food. Maybe tge issue was with me. (See pic)
Atmosphere: 3
Food: 4
Service: 1
Alain Caspersz
Perfect for a light lunch before jumping on the brightline. Good quality, fresh, tasty and healthy food options and nice coffees and pastries. Relaxed and easygoing vibe. Pretty pricey though.
The drink was ok really and was kinda expensive for a small drink. The people who served us actually forgot my order which was ridiculous since I was waiting there for 20 minutes. The seats are stained and dirty. Honestly would just have gone somewhere else.
Atmosphere: 1
Food: 2
Service: 1
K R
Literally forgot my order and didn't even apologize. Tasted nasty when I got it & was overpriced.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Power Shake 16oz
Polarexpresso
The drink was ok really and was kinda expensive for a small drink. The people who served us actually forgot my order which was ridiculous since I was waiting there for 20 minutes. The seats are stained and dirty. Honestly would just have gone somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Estefania Valdes
Hello, yesterday there was a black bag left in the bathroom and I realized it when I got home. I can't find your number guys. Do they have it stored there? So I go looking for her
Sarah Vazquez
The juices are good but my husband got food poisoning from the spicy tuna sandwich.
Best of the best love my sándwich
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado
I love this location since it's super convenient when you travel to the Miami Station with BrightLine. The food is delicious, and the jueces are super refreshing. They main one, with ginger, is the absolute best I've had! Highly recommend if you are in the area.
Atmosphere: 5
Food: 5
Service: 5
Bad customer service
Service: 1
This is my go to Joe and the Juice because it’s so close to the metro. Yeah it’s a little pricey but i think it’s worth it. I always get the tunacado and it’s never disappointed. Staff is always friendly and food is always great
Atmosphere: 5
Food: 5
Service: 5
The blonde girl was by far the rudest worker I have ever spoken to at this location. Everyone is usually so kind and warm. Don’t know if she was having a bad day or not but it really ruins yours at the start of it. Irked me that she even decided to give me the dirtiest look when I spoke to her - absolutely unprovoked lol.
Atmosphere: 1
Food: 1
Service: 1
Terrible experience at Joe & The Juice. I honestly don’t know where to start. I walked in, ready to get my order, and instead of prioritizing my drink, the staff decided to clean the store FIRST, even though there were several customers waiting. It felt like I was completely invisible to them. When I finally got their attention, the staff was rude, dismissive, and made it very clear they weren’t interested in helping. It’s one thing to be busy, but it’s another to be completely disrespectful and unprofessional. I will never come back to this location again. Completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Ordered a turkey sandwich with jalapeños. Sandwich was missing jalapeños and literally had 2 pickles of turkey on it… All the bakery items were fine because they are already made. My first bad experience with joe and the juice.
Food: 3
Service: 2
Honestly I love Joe's but this has to be the worst location EVER!! The staff are beyond rude and need to take a class guest services/ hospitality. I did not feel welcomed at ALL. I stood in line while they were passing out orders. Not one time anyone took a moment or anything to say ," Hi how can I help you? Or give some type of directions. They honestly look like they can't work under pressure while still giving great customer service. Both of the girls in the take out window saw me standing there and until I said, " I'm trying to place an order" than they told me to go to the next register. The whole time I'm holding a $20 in my hand (visibly) while im looking at the menu to order something. Even the guy taking my order was being rude too. You can't ask someone if they want something that's an additional charge without telling them. He asked if I wanted cheese on the Joe's Club like if it was already an option to add or remove. It's until I asked ,"Is the cheese an extra charge?" He said yes. Be transparent with your sales. You must tell your guest clearly about up charges. Just don't say "would you like cheese?" keeping it short and when I look at my receipt it extra charges. Don't take advantage of hungry people. From the wait, lack of friendly service, and information I already wanted to get my food and go. When I reach out to give him the $20 he said they don't take cash. So the whole time your front line staff sees me, sees the $20 and don't say anything about cashless payments. Please put up a bigger sign that states that. I had money on my apple pay but after dealing with that staff I didn't want anything at all. It's sad to say I went down to Chick-fil-A (which was way more packed) but still got friendly service. Ive gone to the Aventura location,Sunny Isles and Miami Beach, and Downtown location needs to do better over all. Your treating guest rudely when you should be nice and helpful all around. I've been in this industry for 15 years and customer service is key for a business. They aren't representing friendly or nice services. For the staff from 10/24 12-2pm. Not the sandwich guy with the twist in his hair cause he was the only one making sandwiches while everyone was just doing them.
Atmosphere: 1
Food: 2
Food looks good. Wanted to order. Stood in line 10 minutes, but was told that there would be a 10 minute wait to for any food to come out, after ordering. Fair enough. I appreciated the heads up. A family of 4 was ordering, and a lady in front of me stood patiently, so I decided to wait as well. Then, 5 minutes later, another announcement came, that there was now a 20 minute wait. OK, I had time to spare so I committed to the additional 20 minute wait. Another 2 minutes later, and yet another announcement: “Sorry, we can’t take anymore orders, we are short staffed and we have too many to-go orders to fill.” So, somewhat surprising by this latest development, off we went, without even placing an order. But maybe it’s a good thing I didn’t eat here, as I watched the girl at the register, wearing the proper hygienic black gloves of a food handler, typing orders into the POS, touching the credit card machine, and then putting bread into the toaster machine all in one sweep. Can you say “cross contamination”?
Update: It’s been 7 minutes since we were turned away, and there’s a line of customers, ordering and getting their food. Maybe tge issue was with me. (See pic)
Atmosphere: 3
Food: 4
Service: 1
Perfect for a light lunch before jumping on the brightline. Good quality, fresh, tasty and healthy food options and nice coffees and pastries. Relaxed and easygoing vibe. Pretty pricey though.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
The drink was ok really and was kinda expensive for a small drink. The people who served us actually forgot my order which was ridiculous since I was waiting there for 20 minutes. The seats are stained and dirty. Honestly would just have gone somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Literally forgot my order and didn't even apologize. Tasted nasty when I got it & was overpriced.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Power Shake 16oz
The drink was ok really and was kinda expensive for a small drink. The people who served us actually forgot my order which was ridiculous since I was waiting there for 20 minutes. The seats are stained and dirty. Honestly would just have gone somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Hello, yesterday there was a black bag left in the bathroom and I realized it when I got home. I can't find your number guys. Do they have it stored there? So I go looking for her
The juices are good but my husband got food poisoning from the spicy tuna sandwich.
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