Juan Valdez Café

Suyin makes an excellent coffee. Very good service

Atmosphere: 5

Food: 5

Service: 5

I ordered a hot latte. It was over extracted and had a bad after taste, most likely because the barista did not tamp the grounded coffee and the gear doesn't look clean.
I know Juan Valdez is tasty in other locations but I was very disappointed here.

Very bad treatment by one of her employees, for a simple complaint which was obvious, she behaved in a rude and defiant manner. I really don't plan to visit this place at the Miami airport again.

Service: 1

I’m writing to express my disappointment regarding the service we received at Juan Valdez today at 2:00 PM. This was my husband’s first visit, and unfortunately, it was marred by the barista's inappropriate racial comments directed at him. October 5th .2024

Such behavior is unacceptable and overshadowed our experience. Customer service should be respectful and welcoming, and this incident did not reflect that at all. I hope this feedback helps improve training for staff, as I believe everyone deserves to feel valued and respected in any establishment.

I ordered a chocolate nevado and had a terrible customer experience. The lady who attended to me worked Sept 28 at 6:45pm, was rude, impatient, ignorant of the drinks, and made me feel like I was in the wrong. Hence this 1 star review.

I am a Colombian and have gotten nevados from Juan Valdez in Colombia, so I know they have coffee and come with various additions of coffee, arequipe, etc.

I first asked if she could make a nevado with decaffeinated coffee, and after a bit of a confusing answer, she finally indicated she could. Then I asked the nevado be a chocolate nevado, and she proceeded to charge me for two drinks. When I clarified I wanted only one, we went round and around on whether I wanted a coffee nevado or a chocolate nevado, and finally she tried to charge me for a chocolate nevado with an extra shot if coffee. So I clarified that I just wanted substitution of the coffee already in it, not additional. She became flustered and very impatient and changed her tone. She insisted the chocolate nevado had no coffee. She eventually called someone else over (I think the manager snd another barista) and they said the nevados had a little bit of coffee, just a little bit. Very weird because nevados have a strong coffee flavor.

At this point I just wanted something, so I told her to just make the chocolate nevado normal, no extra coffee. Before I ended up paying, somehow she got the computer stuck on a charge of 12 dollars and change and had to wait for the manager to fix it. I paid the advertised price but don’t know if they ended up adding the extra shot or not, nor if it was decaffeinated. She is very incompetent and needs to either be trained better or fired.

Food tasted old and American coffee tasted better so definitely not satisfied. I just threw it away.

Atmosphere: 3

Food: 1

Service: 3

Coffee is very good the cup is a piece of crap. The lid came right off and hot coffee soaked & burned me.
Here is a idea. Charge 3 cents more and buy better cups before you get sued. It may save you some money.

Atmosphere: 1

Food: 5

Service: 5

My Latte was delicious but the customer service was horrible.

Food: 4

Service: 1

If you're looking for a caffeine fix before an early morning flight out of Miami, Juan Valdez Colombian Cafe might catch your eye. However, my recent experience left much to be desired, though it's worth noting that options are quite limited once you've passed through airport security.

I started with the Espresso Cubano Xtra. The coffee was decent, but the balance was off. It was overly sweetened, which overpowered the flavors you'd expect from a good espresso. Despite the sweetness, there was still an underlying bitterness that seemed out of place. It was drinkable, but not something I'd look forward to again.

Next, I tried the Iced Chai Latte. This was a significant disappointment. It was ridiculously sweet, to the point where it tasted more like a sugar-laden milkshake than a chai latte. The worst part was the complete lack of any noticeable tea flavor or spice that makes a chai latte enjoyable. It felt like drinking flavored syrup with ice. If you're a fan of chai, I'd recommend avoiding this one altogether.

For a quick bite, I opted for a plain bagel with butter. Unfortunately, this was another letdown. The bagel itself was okay, but the butter situation was frustrating. They don't spread the butter for you, leaving you to struggle with cold butter packets and a flimsy plastic knife. Trying to evenly spread cold butter on a bagel while at the airport is not an ideal start to the morning. It might seem like a minor inconvenience, but when paired with mediocre coffee, it just added to the overall disappointment.

In summary, Juan Valdez Colombian Cafe is not a place I'd recommend unless you've exhausted all other options. The coffee was mediocre, the chai latte was a sugary mess, and the food was lackluster at best. Given the limited choices at the airport, it might do in a pinch, but I'd suggest looking elsewhere if you have the time or the option. With so many great cafes out there, even in an airport setting, it's a shame this one didn't live up to its potential.

Atmosphere: 2

Food: 2

Service: 3

Delicious shame that they stop selling snowy ones very early, they should have them until the end, it's the best thing in the place

Atmosphere: 5

Food: 5

Service: 2

The coffee had no flavor

Atmosphere: 1

Food: 1

Service: 1

I had a cafe con Leche and everything bagel, coffee was good but the bagel was old, I eat bagels regularly and I can tell if it is fresh or not. I was too far from store otherwise, I would have gone back to return it. Customer Service was good .

Atmosphere: 4

Food: 1

Service: 4

The food was flavorless.Tasted really old like it’s been sitting there for a while.

Atmosphere: 2

Food: 1

Service: 4

The young lady was pleasant to the point of learning we had airport vouchers to use as payment- she became extremely rude and nasty. The shift was Feb 18, 2024 at 7am, short , plump dark hair young woman. Please train your staff to do better, we are all paying customers regardless of the method. Im not sorry you had extra work to do, fix your attitude. I will never support Juan Valdez again.

Atmosphere: 1

Food: 5

Service: 1

Vegetarian options: No hay

Atmosphere: 1

Food: 1

Service: 1