We were seated quickly, took a while to order. Husband ordered a small modelo beer. She brought him a large Stella in a souvenir glass, which we didn't want. Had a Cubano sandwich, not much meat for a $18. Sandwich. It was cold and the cheese wasn't even melted, the bun very bready not toasted or grilled. When we told the waitress we ordered a different beer she argued with us, and said "you said large!" I wouldn't recommend this place, tourist trap! Wish I'd read the reviews first!
Rick H.
Sadly, maybe my worst restaurant experience, ever. I saw the lamb shank on the menu, sounded good so I took a seat at a table. The server took my order. 10 minutes later, after watching her playing endlessly on her phone, I got up, walked over and asked for a refill on my water. Another 10 minutes, she brought out the beans, rice and plantains (all cold), and said the lamb "would be two minutes." 30 minutes after I ordered, I ate the cold rice and beans. After finishing those, I'd had enough. I told them they could keep the lamb shank and left.
Linda H
Food expensive, husband received his meal before me, when l enquired about my meal, I was told to see the server, when l asked the server he blamed the kitchen - the service is shocking, never been treated like that before. Ate my meal, asked for the bill, noticed service charge added, challenged this and refused to pay it, manager said that we were denying the server his wages... refused to pay the bill, manager said if you don't pay the server will, all this in front of the server! When l asked where does it say service charge added, he pointed to the tiniest small print at the bottom of the menu. They get away with this practice because they know tourists will pay.
Pauli G.
Food is bad, service was horrendous. Waitress was rude, hates you for being there, then told you to leave her section because she needs to seat more people when every table around us is empty. No respect for people and ambiance is horrible due to the waitress staff. How does a 1.5 star place continue to stay in business?
Cody J.
The service was very disappointing, as was the food, and the drinks were way overpriced and not very good... it felt very much like a tourist trap. Prices were outrageous and an 18% gratuity was added to the bill automatically, which I suppose is the only way they'd guarantee a good tip. There are so many better restaurants in the area... this one isn't worth it.
Dottie R
Avoid, the reason they have mandatory gratuity is because they would never get one. The food is overpriced and underwhelming. They brought out food one meal at a time with 12 people eating a different times. Drinks were $21 for a horrible version of mojitos, no option to opt out of the junk plastic glass for adults or kids. Asked for water, it came as we were leaving. Tourist trap!
Nimit P.
Food was trash. Vegetables weren't properly sautéed. Tortillas weren't properly warmed. Asked us to order meat even though we said we were vegetarian. Also, placed meat in one of the vegetarian dish.
Kimora S
Place have horrible service, we’ve been waiting for 30mins just for the waiter to come to us, I feel asleep. The mango drink is really good tho. We asked for our waiter twice and they still have no come and we are waiting currently for our food that is taking years to come
Michael M.
Service sucks. Bartender can't be bothered, spends all her time on her phone. Food is as bad as the service. Drinks cost $25 minimum. You keep the glass. Seriously? Avoid at all costs. Our waiter was pleasant. The only good thing I can say about the place.
Courtney M.
If you are looking for somewhere to get a huge cold drink and people watch this is where you need to be! And the service was great!
spot has potential but the food was bland. one would think with these prices and location it would be a lot better experience. sadly, we wished we went to a chain restaurant or even a fast food place.
Kevin M.
Worst place ever. Bad service. Waitresses got into an argument because one took our order and the other one thought we were her customers. Drinks are outrageously priced. $25 for a mojito. The calamari was horrible. When they brought the check, they added an automatic 18% gratuity for our party of two. When we asked the server to adjust the gratuity to 15%, she said only the manager can do that.Feels like a foreign country taking advantage of tourists.
Tracy C.
$25 for a drink, oh, but you can keep the glass that you don't want. Food is not great either. Tourists beware!!!
Crossfire04
Don’t waste your time here! The food was barely edible.The waitress was quite rude. I chose to have a cocktail but the prices were not advertised. I should have known better. When I received the check I was charged $25 for a Pina Colada. I told the waitress that I did not want to buy the glass, she replied that it was the same price wether you take the glass home or not. What a rip off! Bad service, food and drinks.
GG B.
Food is phenomenal! I always get the Red Snapper Whole Fried fish. We always do calamari and stuffed tostones with shrimp. We honestly always return for the service but IT HAS TO BE with Gerardo! Ask for him! He is amazing and the best waiter!
We were seated quickly, took a while to order. Husband ordered a small modelo beer. She brought him a large Stella in a souvenir glass, which we didn't want. Had a Cubano sandwich, not much meat for a $18. Sandwich. It was cold and the cheese wasn't even melted, the bun very bready not toasted or grilled. When we told the waitress we ordered a different beer she argued with us, and said "you said large!" I wouldn't recommend this place, tourist trap! Wish I'd read the reviews first!
Sadly, maybe my worst restaurant experience, ever. I saw the lamb shank on the menu, sounded good so I took a seat at a table. The server took my order. 10 minutes later, after watching her playing endlessly on her phone, I got up, walked over and asked for a refill on my water. Another 10 minutes, she brought out the beans, rice and plantains (all cold), and said the lamb "would be two minutes." 30 minutes after I ordered, I ate the cold rice and beans. After finishing those, I'd had enough. I told them they could keep the lamb shank and left.
Food expensive, husband received his meal before me, when l enquired about my meal, I was told to see the server, when l asked the server he blamed the kitchen - the service is shocking, never been treated like that before. Ate my meal, asked for the bill, noticed service charge added, challenged this and refused to pay it, manager said that we were denying the server his wages... refused to pay the bill, manager said if you don't pay the server will, all this in front of the server! When l asked where does it say service charge added, he pointed to the tiniest small print at the bottom of the menu. They get away with this practice because they know tourists will pay.
Food is bad, service was horrendous. Waitress was rude, hates you for being there, then told you to leave her section because she needs to seat more people when every table around us is empty. No respect for people and ambiance is horrible due to the waitress staff. How does a 1.5 star place continue to stay in business?
The service was very disappointing, as was the food, and the drinks were way overpriced and not very good... it felt very much like a tourist trap. Prices were outrageous and an 18% gratuity was added to the bill automatically, which I suppose is the only way they'd guarantee a good tip. There are so many better restaurants in the area... this one isn't worth it.
Avoid, the reason they have mandatory gratuity is because they would never get one. The food is overpriced and underwhelming. They brought out food one meal at a time with 12 people eating a different times. Drinks were $21 for a horrible version of mojitos, no option to opt out of the junk plastic glass for adults or kids. Asked for water, it came as we were leaving. Tourist trap!
Food was trash. Vegetables weren't properly sautéed. Tortillas weren't properly warmed. Asked us to order meat even though we said we were vegetarian. Also, placed meat in one of the vegetarian dish.
Place have horrible service, we’ve been waiting for 30mins just for the waiter to come to us, I feel asleep. The mango drink is really good tho. We asked for our waiter twice and they still have no come and we are waiting currently for our food that is taking years to come
Service sucks. Bartender can't be bothered, spends all her time on her phone. Food is as bad as the service. Drinks cost $25 minimum. You keep the glass. Seriously? Avoid at all costs. Our waiter was pleasant. The only good thing I can say about the place.
If you are looking for somewhere to get a huge cold drink and people watch this is where you need to be! And the service was great!
Restaurantji Recommends
spot has potential but the food was bland. one would think with these prices and location it would be a lot better experience. sadly, we wished we went to a chain restaurant or even a fast food place.
Worst place ever. Bad service. Waitresses got into an argument because one took our order and the other one thought we were her customers. Drinks are outrageously priced. $25 for a mojito. The calamari was horrible. When they brought the check, they added an automatic 18% gratuity for our party of two. When we asked the server to adjust the gratuity to 15%, she said only the manager can do that.Feels like a foreign country taking advantage of tourists.
$25 for a drink, oh, but you can keep the glass that you don't want. Food is not great either. Tourists beware!!!
Don’t waste your time here! The food was barely edible.The waitress was quite rude. I chose to have a cocktail but the prices were not advertised. I should have known better. When I received the check I was charged $25 for a Pina Colada. I told the waitress that I did not want to buy the glass, she replied that it was the same price wether you take the glass home or not. What a rip off! Bad service, food and drinks.
Food is phenomenal! I always get the Red Snapper Whole Fried fish. We always do calamari and stuffed tostones with shrimp. We honestly always return for the service but IT HAS TO BE with Gerardo! Ask for him! He is amazing and the best waiter!