It’s shame! Been coming to this McDonald’s for the last 15 years with absolutely no problems. Came into the lobby to pick up a breakfast order at about 10 am. I had placed this order through their app 6 minutes before. I patiently waited an additional 15 minutes before inquiring about my order. The young lady at the counter says to me and another gentleman in Spanish “we are backed up and you are going to have to wait, if you don’t want to wait cancel your order”. At that point I did try to cancel my order but app clearly stated it could not be cancelled because the order was already sitting on the counter just needed to be handed to me which she refused to do and walked away from the counter as I began to tell another associate what was going on. I asked for her name so I could call corporate and file a complaint instead I was handed a card belonging to the manager and after asking several more time for her name was told it was Isabel. Will never be going there again.
Atmosphere: 1
Food: 5
Service: 1
Ernesto Riera
Baby play area is disgusting. Employees told me they clean it once a week. I doubt they have ever cleaned it.
Atmosphere: 1
Food: 3
Service: 2
Veronica Perez
Every time i order from here they always forget something, whether its the sauces from our mobile order to the salt on the fries (which is mcdonalds staple; salty savory fries), i rather drive the extra few miles to go to 137th
Atmosphere: 3
Food: 1
Service: 3
Cubano Americano
Service between 5am and 8 am is not good . Food is always old. The bread on my sandwich is hard. Hash browns are cold cold. You order a large coffee and it's not hot and missing alot of coffee I side. They pour a medium size in a large cup and charge you for a large. Outside taking for ever to get my order. Waiting and waiting for someone to get my order
Atmosphere: 1
Food: 1
Service: 1
Jorge Denys
Expensive and bad for you
Atmosphere: 2
Food: 2
Service: 2
Brandon Perez
Ridiculous work from staff. I ordered 4 chicken strips that cost $10 and got 4 NUGGETS.
Service: 1
ana munoz
Excelente service yet the ambience was ruined because of the cleaning lady there. I went at around 6am, that is not time to clean an establishment, perhaps before it opens or after it closes but once people walk in its no longer appropiate much less singing loudly and spraying air refreshner in peoples faces like she did, going as far as to sing about patrisim about Cuba. The manager and the rest of the staff were kind just wish the lady acted the same as them with proper respect for the others eating there.
Atmosphere: 1
Food: 5
Service: 4
Tytan Smoke
I've never been here but McDonald's is just bad for you so it gets one star
Food: 1
Kaitlyn Sicilia
Got there with a mobile order, only had one car in front. 3 cars got there after me, got helped, and moved in front of me before anyone started talking to me on the headset. Not cool for someone who has a spinal cord injury and is already driving 20 minutes to the nearest fast food just to spend even longer because of inconvenience delay that can be avoided.
Atmosphere: 1
Food: 4
Service: 1
Emily Torres
If I could leave a 0 I would. They mess up my order every time. Made me a macchiato with no coffee. A place filled with complete utter idiots.
I had to repeat my order 3 times and they still had it wrong, the fries were cold and I didn't receive the BBQ sauce
BeautyA YY
I like the McDonald's because the happy meals were good. 🩵🩵🩵🩵👍👍👍🐺🐺🐺
Elena Bee
Not busy in the lobby yet waited around 15min for a deal-order, and when given it wasn’t a McDouble but a cheeseburger. Somehow it took long to get my order but the staff had time to come up and greet 3 different people (friends?) while I waited.
It’s shame! Been coming to this McDonald’s for the last 15 years with absolutely no problems. Came into the lobby to pick up a breakfast order at about 10 am. I had placed this order through their app 6 minutes before. I patiently waited an additional 15 minutes before inquiring about my order. The young lady at the counter says to me and another gentleman in Spanish “we are backed up and you are going to have to wait, if you don’t want to wait cancel your order”. At that point I did try to cancel my order but app clearly stated it could not be cancelled because the order was already sitting on the counter just needed to be handed to me which she refused to do and walked away from the counter as I began to tell another associate what was going on. I asked for her name so I could call corporate and file a complaint instead I was handed a card belonging to the manager and after asking several more time for her name was told it was Isabel. Will never be going there again.
Atmosphere: 1
Food: 5
Service: 1
Baby play area is disgusting. Employees told me they clean it once a week. I doubt they have ever cleaned it.
Atmosphere: 1
Food: 3
Service: 2
Every time i order from here they always forget something, whether its the sauces from our mobile order to the salt on the fries (which is mcdonalds staple; salty savory fries), i rather drive the extra few miles to go to 137th
Atmosphere: 3
Food: 1
Service: 3
Service between 5am and 8 am is not good . Food is always old. The bread on my sandwich is hard. Hash browns are cold cold. You order a large coffee and it's not hot and missing alot of coffee I side. They pour a medium size in a large cup and charge you for a large. Outside taking for ever to get my order. Waiting and waiting for someone to get my order
Atmosphere: 1
Food: 1
Service: 1
Expensive and bad for you
Atmosphere: 2
Food: 2
Service: 2
Ridiculous work from staff. I ordered 4 chicken strips that cost $10 and got 4 NUGGETS.
Service: 1
Excelente service yet the ambience was ruined because of the cleaning lady there. I went at around 6am, that is not time to clean an establishment, perhaps before it opens or after it closes but once people walk in its no longer appropiate much less singing loudly and spraying air refreshner in peoples faces like she did, going as far as to sing about patrisim about Cuba. The manager and the rest of the staff were kind just wish the lady acted the same as them with proper respect for the others eating there.
Atmosphere: 1
Food: 5
Service: 4
I've never been here but McDonald's is just bad for you so it gets one star
Food: 1
Got there with a mobile order, only had one car in front. 3 cars got there after me, got helped, and moved in front of me before anyone started talking to me on the headset. Not cool for someone who has a spinal cord injury and is already driving 20 minutes to the nearest fast food just to spend even longer because of inconvenience delay that can be avoided.
Atmosphere: 1
Food: 4
Service: 1
If I could leave a 0 I would. They mess up my order every time. Made me a macchiato with no coffee. A place filled with complete utter idiots.
Restaurantji Recommends
Great $5 meal...
I had to repeat my order 3 times and they still had it wrong, the fries were cold and I didn't receive the BBQ sauce
I like the McDonald's because the happy meals were good. 🩵🩵🩵🩵👍👍👍🐺🐺🐺
Not busy in the lobby yet waited around 15min for a deal-order, and when given it wasn’t a McDouble but a cheeseburger. Somehow it took long to get my order but the staff had time to come up and greet 3 different people (friends?) while I waited.
Atmosphere: 1
Food: 1
Service: 1
Nice staff
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