I never leave negative reviews. However, what happened yesterday was serious enough that I feel compelled to share it.
I have owned my service dog for 12 years. During that time, I have traveled extensively and dined at restaurants regularly, often several times a week, and I have never experienced such a dismissive, misinformed, and unprofessional interaction.
Upon entering with my service dog, I was immediately requested to provide a service dog ID. (Something that doesn’t exist)
I explained that under the Americans with Disabilities Act (ADA), businesses are not permitted to require certification, identification, documentation, or special tags for service dogs. I also explained that I am not required to disclose my disability to the public by placing a tag on my dog.
Instead of listening, another manager began searching on his phone for a picture of what a “service dog ID” should look like, which was clearly one of the many fake IDs sold online. Official federal IDs for service dogs do not exist. He insisted that no restaurant would allow entry without such ID and that he “knew that for a fact” because he also has a dog.
The situation escalated further when one of the managers insisted this was their “HR policy.” At that point, it became clear the conversation was going nowhere. A private policy does not override federal law.
The manager repeatedly spoke over me, and I eventually had to say, “Either I speak or you speak,” because I was not being allowed to finish my sentences.
One of the managers stated that we could eat there, but that I needed to have the service dog ID “handy,” and that service dogs “usually have a tag” identifying them as such.
Although they ultimately said we could sit, the interaction had already been dismissive, confrontational, and disrespectful. As I attempted to clarify the law, they both proceeded to walk away mid-conversation, leaving us standing there.
Service dog handlers should not have to defend their federally protected rights at the entrance of a restaurant. This reflects a serious lack of ADA training and awareness. Incidents like this are not only discouraging, they raise legitimate concerns about compliance and may be formally reported to prevent similar situations in the future.
We were excited to try this restaurant and left deeply disappointed.
Atmosphere: 3
Service: 1
Glenda de Vera
Had no experience as they gave up our table only for being 5 minutes late after their grace period. There was no effort on their behalf to accomodate us whatsoever. They totally ruined our Valentine dinner after having reservations made way in advance.
Jeremy Rivera
Absolutely the most authentic, delicious and perfectly portioned food I have ever eaten. Finally, a place that exceeds everything you could ask for. Puerto Rico finally has a spot in Miami. Everyone should come try it. Cant say enough.
Atmosphere: 5
Food: 5
Service: 5
THE ONE Miranda
Nice looking place. Live music was brief but really good. The chicken pastelillos (empanadas) were really good, try those. Mofongo churrasco was good $32. Tried mofongo shirmp it was ok. Tried the pechuga reyena it was ok. Kids chicken tenders were ok. I had the guavate (arroz gandules pork) it was ok. 5 adults, 1 child. 2 margaritas $16 each. 2 beers $8 each. 2 piña coladas $28. 3 extra sides. Total $285 tip is included in tab. Unfortunately the 2nd floor was closed but looked really nice to dine up there.
Atmosphere: 4
Food: 3
Service: 4
Wilfredo Torres
Food that delivers. The salmon was on point, and the Guavate plate was next level. Beautiful atmosphere, clean and elegant space. One of the best lunch spots on Calle 8. A++++
Atmosphere: 5
Food: 5
Service: 5
Maria Isabel
The food was delicious. Our waitress Veronica was lovely, she was very knowledgeable of the menu and provided great service.
Atmosphere: 5
Food: 5
Service: 5
Paloma Rodriguez
Very good food! Nice atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Silvia Seitan
Grat , tasty food, pleasant atmosphere, helpful staff. We had Julia as our waitress and she was amazing.
Atmosphere: 5
Food: 5
Service: 5
A. Mutis
I have to say that I had been visiting this place for a long time and the truth is that we have been surprised. The place is very cozy and clean, it is also large, we thought it was much smaller. Their food is very good, well prepared, good flavor and presentation. The attention was excellent, out of 10, we were attended by Miss Julia, very friendly, professional, attentive to her customers, she really makes you feel like family. Highlight that the guys who went to the table to bring the food or to serve water or the lady who came in and accommodated us at the table, were all very attentive.
Such a great selection of traditional Puerto Rican food. Portions are full and service is excellent. I really enjoyed the previous location but the newer is larger which I am happy they have grown and can serve more. Just wish the vibe was little warmer in art and color as previous. Great team tho
Atmosphere: 5
Food: 5
Service: 5
Victor Faszczuk
Wonderful
Atmosphere: 5
Food: 5
Service: 5
Anthony Pritchett Sr.
Everything was good that pork chop with shrimp was seasoned to perfection. Even the next day it was good.
Atmosphere: 5
Food: 5
Service: 5
Joanna Vasquez
This place recently re-opened in a new location not very far from its original spot. It is quite large now and they have upgraded their decor significantly. Upon entering you’re greeted by tall ceilings and a large open dining space. They also have a long bar with seating. Most weekends, it looks fairly busy. I came in on a Thursday with a friend for dinner. The hostess was sweet and asked if we had reservations, which we did not, but I will say for an early Thursday evening, we were fine. There were a couple of dinners seated, but overall there were plenty of tables open.
Our waiter informed us we were still in time to enjoy happy hour, so I asked for the white sangria and my friend had a beer. My sangria was painfully sweet. Truly, not something I would recommend. My friend ordered the churrasco main dish, which I believe came with two sides. I tried the steak and I really liked it. Very juicy and cooked to order medium perfectly, with a nice pink center. I ordered the shrimp off “la parrilla,” I asked if it came with sauce and he said he could bring me garlic sauce on the side, but the shrimp came in like a butter garlic sauce. So, I’m not sure if that is how the dish truly comes or if it was a modification because of my question. Regardless, I enjoyed the dish anyway, which I ordered with tostones, and were well made. All in all, I would come back here. This place makes a nice backdrop for a date night or for a large group celebrating an event.
Atmosphere: 5
Food: 4
Service: 4
Victor
Mofongo is good but the service is really slow inside
I never leave negative reviews. However, what happened yesterday was serious enough that I feel compelled to share it.
I have owned my service dog for 12 years. During that time, I have traveled extensively and dined at restaurants regularly, often several times a week, and I have never experienced such a dismissive, misinformed, and unprofessional interaction.
Upon entering with my service dog, I was immediately requested to provide a service dog ID. (Something that doesn’t exist)
I explained that under the Americans with Disabilities Act (ADA), businesses are not permitted to require certification, identification, documentation, or special tags for service dogs. I also explained that I am not required to disclose my disability to the public by placing a tag on my dog.
Instead of listening, another manager began searching on his phone for a picture of what a “service dog ID” should look like, which was clearly one of the many fake IDs sold online. Official federal IDs for service dogs do not exist. He insisted that no restaurant would allow entry without such ID and that he “knew that for a fact” because he also has a dog.
The situation escalated further when one of the managers insisted this was their “HR policy.” At that point, it became clear the conversation was going nowhere. A private policy does not override federal law.
The manager repeatedly spoke over me, and I eventually had to say, “Either I speak or you speak,” because I was not being allowed to finish my sentences.
One of the managers stated that we could eat there, but that I needed to have the service dog ID “handy,” and that service dogs “usually have a tag” identifying them as such.
Although they ultimately said we could sit, the interaction had already been dismissive, confrontational, and disrespectful. As I attempted to clarify the law, they both proceeded to walk away mid-conversation, leaving us standing there.
Service dog handlers should not have to defend their federally protected rights at the entrance of a restaurant. This reflects a serious lack of ADA training and awareness. Incidents like this are not only discouraging, they raise legitimate concerns about compliance and may be formally reported to prevent similar situations in the future.
We were excited to try this restaurant and left deeply disappointed.
Atmosphere: 3
Service: 1
Had no experience as they gave up our table only for being 5 minutes late after their grace period. There was no effort on their behalf to accomodate us whatsoever. They totally ruined our Valentine dinner after having reservations made way in advance.
Absolutely the most authentic, delicious and perfectly portioned food I have ever eaten. Finally, a place that exceeds everything you could ask for. Puerto Rico finally has a spot in Miami. Everyone should come try it. Cant say enough.
Atmosphere: 5
Food: 5
Service: 5
Nice looking place. Live music was brief but really good. The chicken pastelillos (empanadas) were really good, try those. Mofongo churrasco was good $32. Tried mofongo shirmp it was ok. Tried the pechuga reyena it was ok. Kids chicken tenders were ok. I had the guavate (arroz gandules pork) it was ok. 5 adults, 1 child. 2 margaritas $16 each. 2 beers $8 each. 2 piña coladas $28. 3 extra sides. Total $285 tip is included in tab. Unfortunately the 2nd floor was closed but looked really nice to dine up there.
Atmosphere: 4
Food: 3
Service: 4
Food that delivers. The salmon was on point, and the Guavate plate was next level. Beautiful atmosphere, clean and elegant space. One of the best lunch spots on Calle 8. A++++
Atmosphere: 5
Food: 5
Service: 5
The food was delicious. Our waitress Veronica was lovely, she was very knowledgeable of the menu and provided great service.
Atmosphere: 5
Food: 5
Service: 5
Very good food! Nice atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Grat , tasty food, pleasant atmosphere, helpful staff. We had Julia as our waitress and she was amazing.
Atmosphere: 5
Food: 5
Service: 5
I have to say that I had been visiting this place for a long time and the truth is that we have been surprised. The place is very cozy and clean, it is also large, we thought it was much smaller. Their food is very good, well prepared, good flavor and presentation. The attention was excellent, out of 10, we were attended by Miss Julia, very friendly, professional, attentive to her customers, she really makes you feel like family. Highlight that the guys who went to the table to bring the food or to serve water or the lady who came in and accommodated us at the table, were all very attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mofongo Side
Great food, great servi
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Such a great selection of traditional Puerto Rican food. Portions are full and service is excellent. I really enjoyed the previous location but the newer is larger which I am happy they have grown and can serve more. Just wish the vibe was little warmer in art and color as previous. Great team tho
Atmosphere: 5
Food: 5
Service: 5
Wonderful
Atmosphere: 5
Food: 5
Service: 5
Everything was good that pork chop with shrimp was seasoned to perfection. Even the next day it was good.
Atmosphere: 5
Food: 5
Service: 5
This place recently re-opened in a new location not very far from its original spot. It is quite large now and they have upgraded their decor significantly. Upon entering you’re greeted by tall ceilings and a large open dining space. They also have a long bar with seating. Most weekends, it looks fairly busy. I came in on a Thursday with a friend for dinner. The hostess was sweet and asked if we had reservations, which we did not, but I will say for an early Thursday evening, we were fine. There were a couple of dinners seated, but overall there were plenty of tables open.
Our waiter informed us we were still in time to enjoy happy hour, so I asked for the white sangria and my friend had a beer. My sangria was painfully sweet. Truly, not something I would recommend. My friend ordered the churrasco main dish, which I believe came with two sides. I tried the steak and I really liked it. Very juicy and cooked to order medium perfectly, with a nice pink center. I ordered the shrimp off “la parrilla,” I asked if it came with sauce and he said he could bring me garlic sauce on the side, but the shrimp came in like a butter garlic sauce. So, I’m not sure if that is how the dish truly comes or if it was a modification because of my question. Regardless, I enjoyed the dish anyway, which I ordered with tostones, and were well made. All in all, I would come back here. This place makes a nice backdrop for a date night or for a large group celebrating an event.
Atmosphere: 5
Food: 4
Service: 4
Mofongo is good but the service is really slow inside
Atmosphere: 3
Food: 5
Service: 2
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