NO NO NO… I am writing to share feedback regarding my recent experience at your location, as this is now the second time I have encountered this issue.
On two occasions, I have had to ask the staff to warm up the cookies because they did not seem fresh. What concerns me is that I was not asked whether the cookies I was purchasing were made the same day. Based on their appearance, texture, and temperature, the cookies seemed like they were from the previous day.
The first time this happened, I chose to let it go. However, this second experience made it necessary for me to provide this feedback. The cookies are simply not the same as they used to be. Additionally, I noticed that after placing my order, the cookies were handed to me in less than two minutes, which raised concerns about freshness. I ordered the cookies to go, and once I got into my car, my first bite was very unpleasant and unsatisfactory. I had to return to the store and request that the cookies be warmed up. This experience was disappointing, as I have always expected fresh, warm cookies from your establishment.
Kaylee Massipe
Antonella was my server and she was great, so friendly and welcoming, cookies were great. i will be back.
A G
Big selection of cookies, both classic ones and more unique flavors. They warm them up for you and it doesn’t take very long to get the order.
The best cookies in Miami and in Sweetwater. They are delicious! They are to die for! It is also a great gift or simple gesture for a friend.
Gaston was super helpful and kind to me! Made my experience great !
Fresh, flavorful, great service and clean.
amazing cookies and the staff is super nice!
Always leave happy .and 😌 satisfied...
Great customer service and the milkshakes were 10/10.
The best cookies in Miami!!!!
amazing service, fast and warm
Vibe is super chill!
Chill quick n easy
Restaurantji Recommends
Great cookies, friendly service
Love it. Come all the time
NO NO NO…
I am writing to share feedback regarding my recent experience at your location, as this is now the second time I have encountered this issue.
On two occasions, I have had to ask the staff to warm up the cookies because they did not seem fresh. What concerns me is that I was not asked whether the cookies I was purchasing were made the same day. Based on their appearance, texture, and temperature, the cookies seemed like they were from the previous day.
The first time this happened, I chose to let it go. However, this second experience made it necessary for me to provide this feedback. The cookies are simply not the same as they used to be.
Additionally, I noticed that after placing my order, the cookies were handed to me in less than two minutes, which raised concerns about freshness. I ordered the cookies to go, and once I got into my car, my first bite was very unpleasant and unsatisfactory. I had to return to the store and request that the cookies be warmed up.
This experience was disappointing, as I have always expected fresh, warm cookies from your establishment.
Antonella was my server and she was great, so friendly and welcoming, cookies were great. i will be back.
Big selection of cookies, both classic ones and more unique flavors. They warm them up for you and it doesn’t take very long to get the order.
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