The experience on this location was fantastic, Customer Service was great, the pick up area team was on point, love to set up an atmosphere of the place, for sure, added it to the list of favorite places to visit.
Atmosphere: 5
Food: 5
Service: 5
Miya Sumpter
The food and staff is always amazing and professional!!✨✨🎉🎉
Atmosphere: 5
Food: 5
Service: 5
Abby Rivera
I was quite disappointed today when I ordered my salad from Panera at Cutler Bay. I am 4 months pregnant and had a serious craving for a Greek salad mainly due to the tomatoes. I went ahead and ordered online and rushed over to pick up only to find that my salad had not 1 tomato in it. I was so disappointed especially having had paid $13 for a salad that did not fill me up in the least. I was looking at the reviews and it appears as though the salads have been missing ingredients lately....so sad 😔
Food: 1
Service: 1
Rich Allen
Employees need to train the manager and also he should stay off the phone when customers are waiting to order. I go all the time there and order the same thing never a problem when ordering from the employees that usually work. I cannot eat hard bread so I substitute for white soft bread after waiting 5 minutes because he was on the phone I tried to order the same. In a confrontational voice because I interrupted his phone call he said they don’t substitute on duet menu I explained why and he wanted to argue with me and after a few minutes of being talked to like a child I said thank you I will go somewhere else. The franchise owner should fire this clown. All other employees including the lady I think is the assistant are great but the manager needs to be re trained
Atmosphere: 1
Food: 1
Service: 1
Nicole “BEAUTIFULLY”
Customer service is horrible. Not welcoming
Atmosphere: 3
Food: 2
Service: 1
Freddy Rodriguez
Hands Down Absolutely Worst Sandwich in
Atmosphere: 1
Food: 1
Service: 1
Samuel Capetillo
Parking: parking varies depending on time of day. there is a vocational school that shares the parking too.
Very bad service including manager, I will not return. There are other places that provide better service
Atmosphere: 3
Food: 3
Service: 1
Rafael Sanchez
I have nothing against homeless people but inside this place the atmosphere was critically charged with the smell of one of the 4 or 5 who were hanging around or sitting very comfortably inside the restaurant.
Kid-friendliness: Depends on what you consider "kids food" Soups, sandwiches, salads and soft drinks are good, healthy food. If your kid is spoiled by you or grandma then don't go to Panera.
Wheelchair accessibility: There is access.
Atmosphere: 3
Food: 5
Service: 5
Whitney
Deeply concerned with the audacity of the manager walking around while my friend and I sat to have dinner the other night. It almost felt like we were racially profiled to the point the manager played like he was checking the self serve drink area. Just horrible hospitality for a person of color. I will never patronize this location again. The cherry on top was the manager "moving" his car while my friend and I finished our conversation outside. That was it for me. The service started out so perfect but never again. I don't usually like to make negative reviews but this needs to be addressed.
My friend and I ordered the potato soup. We had it two days before and it was thick and tasty. This time is was watery and tasteless. We went to the counter and asked for it to be changed and was served the same thing. When we asked for the manager, without even an apology she said this is how it comes and they just heat it up. I know you don’t cook the soup yourself but a simple “I’m sorry, would you like something else” would be a good starting point. No apology and total disinterest in how her customers felt. We were eventually offered a refund or a replacement and opted for the broccoli soup which was much better. Do better Panera @ Cutler Bay.
Food: 1
Service: 1
Yusmanisleidis Sotolongo
This place is a total scam. I ordered to go just an hour ago. Both sandwiches had just lettuce, tomatoes, and peppers. No chicken. They use to do that. I recommend not to order anything from there. If you do, order to dine in. Never to go or you will be scammed as I was.
Atmosphere: 1
Food: 1
Service: 1
rudy villarroel
Lack of respect .rude manager lady . They made a mistake on my food order.they don'teven gave me an apology.
Service: 1
Kumar Nishant
Good place n service.
Atmosphere: 4
Food: 4
Service: 5
Traycier Medina
I am a regular Panera customer and this has to be the worst sandwich that I ever received at any of their locations. I ordered a cappuccino and it was cold and this egg white and avocado sandwich was not up to par. It was a little piece of egg and the smallest piece of avocado. They were very busy and either short on supplies or time to devote to quality.
The experience on this location was fantastic, Customer Service was great, the pick up area team was on point, love to set up an atmosphere of the place, for sure, added it to the list of favorite places to visit.
Atmosphere: 5
Food: 5
Service: 5
The food and staff is always amazing and professional!!✨✨🎉🎉
Atmosphere: 5
Food: 5
Service: 5
I was quite disappointed today when I ordered my salad from Panera at Cutler Bay. I am 4 months pregnant and had a serious craving for a Greek salad mainly due to the tomatoes. I went ahead and ordered online and rushed over to pick up only to find that my salad had not 1 tomato in it. I was so disappointed especially having had paid $13 for a salad that did not fill me up in the least. I was looking at the reviews and it appears as though the salads have been missing ingredients lately....so sad 😔
Food: 1
Service: 1
Employees need to train the manager and also he should stay off the phone when customers are waiting to order. I go all the time there and order the same thing never a problem when ordering from the employees that usually work. I cannot eat hard bread so I substitute for white soft bread after waiting 5 minutes because he was on the phone I tried to order the same. In a confrontational voice because I interrupted his phone call he said they don’t substitute on duet menu I explained why and he wanted to argue with me and after a few minutes of being talked to like a child I said thank you I will go somewhere else. The franchise owner should fire this clown. All other employees including the lady I think is the assistant are great but the manager needs to be re trained
Atmosphere: 1
Food: 1
Service: 1
Customer service is horrible. Not welcoming
Atmosphere: 3
Food: 2
Service: 1
Hands Down Absolutely Worst Sandwich in
Atmosphere: 1
Food: 1
Service: 1
Parking: parking varies depending on time of day. there is a vocational school that shares the parking too.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Caramel Cold Brew Coffee, Breakfast Sandwich Family, Pecan Braid, Variety of Panera Sandwiches, Toasted Garden Caprese, Avo Toast, Everything Bagel with Plain Cream Cheese, Asiago Bagel, Multigrain Bagel Flat
Very bad service including manager, I will not return.
There are other places that provide better service
Atmosphere: 3
Food: 3
Service: 1
I have nothing against homeless people but inside this place the atmosphere was critically charged with the smell of one of the 4 or 5 who were hanging around or sitting very comfortably inside the restaurant.
Kid-friendliness: Depends on what you consider "kids food"
Soups, sandwiches, salads and soft drinks are good, healthy food. If your kid is spoiled by you or grandma then don't go to Panera.
Wheelchair accessibility: There is access.
Atmosphere: 3
Food: 5
Service: 5
Deeply concerned with the audacity of the manager walking around while my friend and I sat to have dinner the other night. It almost felt like we were racially profiled to the point the manager played like he was checking the self serve drink area. Just horrible hospitality for a person of color. I will never patronize this location again. The cherry on top was the manager "moving" his car while my friend and I finished our conversation outside. That was it for me. The service started out so perfect but never again. I don't usually like to make negative reviews but this needs to be addressed.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
My friend and I ordered the potato soup. We had it two days before and it was thick and tasty. This time is was watery and tasteless. We went to the counter and asked for it to be changed and was served the same thing. When we asked for the manager, without even an apology she said this is how it comes and they just heat it up. I know you don’t cook the soup yourself but a simple “I’m sorry, would you like something else” would be a good starting point. No apology and total disinterest in how her customers felt. We were eventually offered a refund or a replacement and opted for the broccoli soup which was much better. Do better Panera @ Cutler Bay.
Food: 1
Service: 1
This place is a total scam. I ordered to go just an hour ago.
Both sandwiches had just lettuce, tomatoes, and peppers. No chicken. They use to do that. I recommend not to order anything from there. If you do, order to dine in. Never to go or you will be scammed as I was.
Atmosphere: 1
Food: 1
Service: 1
Lack of respect .rude manager lady . They made a mistake on my food order.they don'teven gave me an apology.
Service: 1
Good place n service.
Atmosphere: 4
Food: 4
Service: 5
I am a regular Panera customer and this has to be the worst sandwich that I ever received at any of their locations. I ordered a cappuccino and it was cold and this egg white and avocado sandwich was not up to par. It was a little piece of egg and the smallest piece of avocado. They were very busy and either short on supplies or time to devote to quality.
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