Panera Bread

Perfect Panera. Recommended

Atmosphere: 5

Food: 5

Service: 5

Need to get new team in the early morning shift it's a shame how employees treat customer not only my self but to others some people don't even know how to do a review that's why Panera will never find out negative reviews shame on you Panera

Atmosphere: 1

Food: 5

Service: 1

Great food and customer service 5 star.

Atmosphere: 5

Food: 5

Service: 5

After our doctors visits se stopped for lunch. Great sandwich and soup.

Atmosphere: 4

Food: 5

Service: 5

Just got an order, chicken noodles has hair in-disgusting

Food: 1

Service: 1

Just painfully slow!

Food was free taste. Out for meeting

Atmosphere: 1

Food: 1

Service: 5

It took over an hour for my food to be made. This is ridiculous! Thank goodness Chick-fil-A is opening right next to them; they do not deserve our business.

Atmosphere: 1

Food: 1

Service: 1

good place... better than the school. I am so sorry about it

Atmosphere: 4

Food: 4

Service: 4

Good place to eat. Can have a break daily after dealing with toxic and political environment at UMiami miller. Only decent place in my academic career here.

Atmosphere: 4

Food: 3

Service: 3

Waited longer than expected but everything was great

Atmosphere: 5

Food: 5

Service: 5

Food quality was not bad today but not as good as usual. I will still be going. Love it

Atmosphere: 5

Food: 4

Service: 5

Order a chipotle avocado melt sandwich and when I received my order they did not add the sauce to my sandwich and when I went back to talk to the Manager (Isabel M) she refused to put the sauce on my sandwich and a refund. Today will be my last day coming to this Panera location because this manager is rude and don’t have no type of customer service in her and this is not the first incident with my order. So I advise everyone to go spend their hard earned money at another Panera bread location. I wish I was able to give no stars at all due to my experience today.

I am writing to express my concern regarding an unpleasant and unprofessional experience I had at your location near Jackson Memorial Hospital on June 10, 2025, at approximately 6:00 AM.
I had stopped by to pick up a sandwich before work and realized I had forgotten to add a drink to my order. I politely asked for a cup, intending to fill it with soda, but was abruptly yelled at by an employee who said, “That cup is just for water.” I acknowledged the misunderstanding and proceeded to purchase a $3 cup specifically for soda.
However, when I attempted to fill the newly purchased cup, I was again yelled at this time by a kitchen staff member, an African American man with dreadlocks who said, “Bro, that’s not the right cup.” I asked him what he meant, and a woman from the kitchen, who identified herself as the manager, interjected and said, “That’s not the right cup either.” I responded by pointing out that this was the cup I had just been given by their staff, and that if it was incorrect, it was a result of poor communication and inadequate training.
I then took my food and left, feeling disrespected and disappointed by the way the situation was handled.
Given the high-profile nature of this location, situated near major hospitals, I believe there should be a higher standard of professionalism and customer service. I hope this message is taken seriously and that appropriate steps are taken to improve staff training and customer interaction going forward.
Thank you for your time and attention to this matter.

Atmosphere: 1

Service: 1

Ordered a soup to go and when I was long gone in the car, they had given me the wrong soup!!
Something so simple!

Service: 1