I had a very unprofessional experience at this Panera during an Uber Eats pickup. The employee at the front counter was actively playing on a Nintendo Switch when I arrived. When I stated that I was there for a delivery pickup, I was met with rude and dismissive behavior, as if I was interrupting something more important.
Whether it’s 8 in the morning or 8 at night, delivery drivers deserve the same level of professionalism and respect as any other customer. This was disappointing and should be addressed by management.
Service: 1
Aj FLORES
My fellow Americans,
Today I want to share my recent experience at Panera Bread at 152nd Street.
Let me begin by saying that the employees were fantastic—professional, kind, and doing the best they can. My concern is not with them.
My issue is with shrinkflation—and at this point, I’m not even sure the word fully captures what Panera Bread is serving. For a restaurant chain that began in The United States, at a time when we are shaped by poverty and struggles, you would think they would understand the importance of giving customers real value for their money.
If you look at my photos, I ordered the large Toasted Garden Caprese. Well it you look at my pictures the “Large” has ONE small piece on each side of mozerella cheese. I mean it's a large that piece did not even cover a quarter of the portion of the bread it was sitting in. That is unacceptable. Americans helped build the Panera Bread, and in return, nothing about the food should be shrinking.
This is a disappointing moment for customers nationwide, and Panera Bread needs to do far better with their meals, and their sides. I'm.sorry but No one can reasonably eat this and walk away satisfied. The last picture is how they advertise it, the other pictures are what I drastically received. I can't wait to see if and how they respond. That was the worst $20.00 I have spent for lunch on an average Americans salary in this shrink-flation era…
Atmosphere: 5
Food: 1
Service: 5
Melissa Aguikera
After recovering from the flu, I was craving their Chocolate chip chippers. I picked them up thru the drive thru and noticed when I got home that they were hard as a rock. I called and spoke to Manager, Jorge Santos and he took care of the issue quickly. He made me fresh soft baked cookies the way they usually are and apologized for the inconvenience. Now that's what I call, amazing customer service! Thank you Jorge Santos and the cookies are delicious.
Food: 5
Service: 5
Katie Galo
Jouse is the best and Literally make sure that my drink had no ice in it because I am severely allergic to ice
Atmosphere: 5
Food: 5
Service: 5
Melanie Barreto
Great costumer service! Thank you to Josue for the great attitude & hospitality.
Kassandra Diaz
Josue and Panera team are great. Friendly staff, clean environment and the order is always right. I’m here every day for my lunch break 🥖
Atmosphere: 5
Food: 5
Service: 5
Paris Arroyo
I keep coming to this panera bread everyday. The workers all seem nice. That one worker Josue was a friendly employee as well.
Atmosphere: 5
Food: 5
Service: 5
Andrea Matus
Josué was absolutely delightful
Atmosphere: 5
Food: 5
Service: 5
Blue trucker Usa
This.A little sloppy business a little cleaning wouldn't hurt
Vestalia Aylsworth
Josue attended me through the drive through with courtesy and a beautiful smile on his face. This man will be a manager or owner of a Panera Bread if not already. Their new Autumn Squash soup deliciously putting me into the upcoming fall season.
DISGUSTING! I HAVENT ORDERED IN OVER A MONTH BC THE LAST 2 TIMES WAS HORRIBLE 1ST OFF THE HALF SANDWICHES GOT EVEN SMALLER ITS A JOKE! AND THE CREAM OF CHICKEN SOUP HORRIBLE HORRIBLE HORRIBLE DONT EVER BUY! WASTE OF MONEY SOUP, THE SOUPS ARE WATERED DOWN, THIS HAS HAPPENED THE LAST 3 TIMES !! I'VE CALLED A COUPLE TIMES TO COMPLAIN BUT THEY STILL DO IT TO CHEAT PPL OUT OF THEIR MONEY.
Atmosphere: 1
Food: 1
Service: 1
TheoddfoxoutYT
great customer service
Atmosphere: 5
Food: 5
Service: 5
Matthew Delval
Had really good service thanks to employees like Josue, food is great. Give this place a go!
Atmosphere: 4
Food: 5
Service: 5
nataly quesada
The customer service is amazing. Josue really made the service top notch
I had a very unprofessional experience at this Panera during an Uber Eats pickup. The employee at the front counter was actively playing on a Nintendo Switch when I arrived. When I stated that I was there for a delivery pickup, I was met with rude and dismissive behavior, as if I was interrupting something more important.
Whether it’s 8 in the morning or 8 at night, delivery drivers deserve the same level of professionalism and respect as any other customer. This was disappointing and should be addressed by management.
Service: 1
My fellow Americans,
Today I want to share my recent experience at Panera Bread at 152nd Street.
Let me begin by saying that the employees were fantastic—professional, kind, and doing the best they can. My concern is not with them.
My issue is with shrinkflation—and at this point, I’m not even sure the word fully captures what Panera Bread is serving. For a restaurant chain that began in The United States, at a time when we are shaped by poverty and struggles, you would think they would understand the importance of giving customers real value for their money.
If you look at my photos, I ordered the large Toasted Garden Caprese. Well it you look at my pictures the “Large” has ONE small piece on each side of mozerella cheese. I mean it's a large that piece did not even cover a quarter of the portion of the bread it was sitting in. That is unacceptable. Americans helped build the Panera Bread, and in return, nothing about the food should be shrinking.
This is a disappointing moment for customers nationwide, and Panera Bread needs to do far better with their meals, and their sides. I'm.sorry but No one can reasonably eat this and walk away satisfied. The last picture is how they advertise it, the other pictures are what I drastically received. I can't wait to see if and how they respond. That was the worst $20.00 I have spent for lunch on an average Americans salary in this shrink-flation era…
Atmosphere: 5
Food: 1
Service: 5
After recovering from the flu, I was craving their Chocolate chip chippers. I picked them up thru the drive thru and noticed when I got home that they were hard as a rock. I called and spoke to Manager, Jorge Santos and he took care of the issue quickly. He made me fresh soft baked cookies the way they usually are and apologized for the inconvenience. Now that's what I call, amazing customer service! Thank you Jorge Santos and the cookies are delicious.
Food: 5
Service: 5
Jouse is the best and
Literally make sure that my drink had no ice in it because I am severely allergic to ice
Atmosphere: 5
Food: 5
Service: 5
Great costumer service! Thank you to Josue for the great attitude & hospitality.
Josue and Panera team are great. Friendly staff, clean environment and the order is always right. I’m here every day for my lunch break 🥖
Atmosphere: 5
Food: 5
Service: 5
I keep coming to this panera bread everyday. The workers all seem nice. That one worker Josue was a friendly employee as well.
Atmosphere: 5
Food: 5
Service: 5
Josué was absolutely delightful
Atmosphere: 5
Food: 5
Service: 5
This.A little sloppy business a little cleaning wouldn't hurt
Josue attended me through the drive through with courtesy and a beautiful smile on his face. This man will be a manager or owner of a Panera Bread if not already. Their new Autumn Squash soup deliciously putting me into the upcoming fall season.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Outstanding customer service by Josue
Atmosphere: 5
Food: 5
Service: 5
DISGUSTING! I HAVENT ORDERED IN OVER A MONTH BC THE LAST 2 TIMES WAS HORRIBLE 1ST OFF THE HALF SANDWICHES GOT EVEN SMALLER ITS A JOKE! AND THE CREAM OF CHICKEN SOUP HORRIBLE HORRIBLE HORRIBLE DONT EVER BUY! WASTE OF MONEY SOUP, THE SOUPS ARE WATERED DOWN, THIS HAS HAPPENED THE LAST 3 TIMES !! I'VE CALLED A COUPLE TIMES TO COMPLAIN BUT THEY STILL DO IT TO CHEAT PPL OUT OF THEIR MONEY.
Atmosphere: 1
Food: 1
Service: 1
great customer service
Atmosphere: 5
Food: 5
Service: 5
Had really good service thanks to employees like Josue, food is great. Give this place a go!
Atmosphere: 4
Food: 5
Service: 5
The customer service is amazing. Josue really made the service top notch
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