I've been on the phone for half an hour and no one answers and every time I call they put me on hold or talk or anything, bad service, my god.
Atmosphere: 1
Food: 1
Service: 1
Jorge Sariego
Driver delivered the wrong order. Came back after 15 minutes. With a challenging attitude, demanded we paid for his mistake, proceeded to say that we accepted the order knowing the order was wrong. I explained to him that who placed the order was not the same person who received it.I brought the boxes to him and showed him they had been opened. He demanded we pay for it, make the story short, I told him to contact his supervisor, take everything back and refund my money. He refused to do that. Instead, he gave me the right order, which I did not want anymore; opened other pizza boxes and began arranging slices in his car with no gloves on, in order to make the pizzas look whole again...Did I mention we are currently sick with the influenza virus??The fact I was wearing a mask and sounded very congested should have stroke some sense in him, but didn't.I tried contacting the manager by phone, but no one answers the phone.This store's food safety and food sanitation practices are questionable. I will not be buying from them again...I'm hopping that no one else picks up the influenza virus thanks to this guy's poor food safety and sanitation practices.
Atmosphere: 1
Food: 2
Service: 1
Vishal Ramgoolam
I’ve called twice, and been on hold for about 10 minutes each time. Crazy how long I need to wait in order to place an order.
Atmosphere: 2
Food: 2
Service: 1
Fernando Cabeza
I don’t believe in writing bad reviews. But after constant let downs by this particular location I just have to! First and foremost they take three times as long to finish a pizza compared to any other location! I’ve waited for hours to get a pizza from this location several times. Mind you, I live maybe half a mile away. Pizza always arrives cold and a few times the order has been wrong.
Atmosphere: 1
Food: 2
Service: 1
Robert Gutierrez
Son ordered a pizza for him and his brother and it looks like they ran out of cheese. We called the store and we were on hold for 10 minutes and still no one has picked up yet.. See picture. The delivery guy was nice. I can't believe they don't check the fod before it goes out to a customer. Worst Papa Johns place and no one to talk to .
Atmosphere: 1
Food: 1
Service: 1
Carlos Estrada
Horrible customer service, had me on hold for 30 minutes (counted). All I wanted to do was cancel my order but didn't get to do anything. You can hear them put the call on hold, without even saying a word.
Service: 1
Yannay Franco
I recently ordered from Papa John's and while the overall order was satisfactory, the Jalapeno Papa Bites were a letdown. Unfortunately, they arrived completely uncooked, which was disappointing. The rest of the order was fine, but this inconsistency affected my overall satisfaction.
Norma Roja
It's a shame the manager is rude, the same on the phone as in person it's sad to see the employees who are children because they are so young that he wants them to do 2 or 4 things at a time and he treats them badly while he is in the office. phone laughing etc ? and the boys suffering I don't know how they don't punish him by demoting him from boss to employee I went with my daughter-in-law and I was ready to cancel the order my god ..
Atmosphere: 4
Food: 4
Service: 4
Annie LaVa
Worth the extra effort!! This is farther than my local Papa's but so much better. The service is amazing because of the management.
Don't order from here. They'll quote you 30-50 minutes and then change it to 120 minutes after. When you call, they leave you on hold for 45 minutes and if you go to their chat, they push it back to the store because "they have nothing to do with the store."Absolutely horrible customer service.
Atmosphere: 1
Food: 4
Service: 1
David Vega
Employees arguing in front of
Atmosphere: 2
Food: 4
Service: 4
Nicole Benavides
Everytime I buy a pizza from here it’s
Atmosphere: 1
Food: 1
Service: 1
JC S.
Consistently late. App says 30-40 minutes and they routinely take over an hour. Call the store and they do not answer the phone. Waiting over 30 minutes on hold and nothing. A complete joke. Corporate should see what they are doing at this location. Manager has to go or they will be out of business soon !!!!
Maria Pazos
Terrible service, my pizza was cold, box was not properly close, no canadian bacon on my order and the delivery took 1 hour and 15 min, when I call to complain i was on hold forever, had to call probably about 10 times and they didn’t answer. I still on
I've been on the phone for half an hour and no one answers and every time I call they put me on hold or talk or anything, bad service, my god.
Atmosphere: 1
Food: 1
Service: 1
Driver delivered the wrong order. Came back after 15 minutes. With a challenging attitude, demanded we paid for his mistake, proceeded to say that we accepted the order knowing the order was wrong. I explained to him that who placed the order was not the same person who received it.I brought the boxes to him and showed him they had been opened. He demanded we pay for it, make the story short, I told him to contact his supervisor, take everything back and refund my money. He refused to do that. Instead, he gave me the right order, which I did not want anymore; opened other pizza boxes and began arranging slices in his car with no gloves on, in order to make the pizzas look whole again...Did I mention we are currently sick with the influenza virus??The fact I was wearing a mask and sounded very congested should have stroke some sense in him, but didn't.I tried contacting the manager by phone, but no one answers the phone.This store's food safety and food sanitation practices are questionable. I will not be buying from them again...I'm hopping that no one else picks up the influenza virus thanks to this guy's poor food safety and sanitation practices.
Atmosphere: 1
Food: 2
Service: 1
I’ve called twice, and been on hold for about 10 minutes each time. Crazy how long I need to wait in order to place an order.
Atmosphere: 2
Food: 2
Service: 1
I don’t believe in writing bad reviews. But after constant let downs by this particular location I just have to! First and foremost they take three times as long to finish a pizza compared to any other location! I’ve waited for hours to get a pizza from this location several times. Mind you, I live maybe half a mile away. Pizza always arrives cold and a few times the order has been wrong.
Atmosphere: 1
Food: 2
Service: 1
Son ordered a pizza for him and his brother and it looks like they ran out of cheese. We called the store and we were on hold for 10 minutes and still no one has picked up yet.. See picture. The delivery guy was nice. I can't believe they don't check the fod before it goes out to a customer. Worst Papa Johns place and no one to talk to .
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service, had me on hold for 30 minutes (counted). All I wanted to do was cancel my order but didn't get to do anything. You can hear them put the call on hold, without even saying a word.
Service: 1
I recently ordered from Papa John's and while the overall order was satisfactory, the Jalapeno Papa Bites were a letdown. Unfortunately, they arrived completely uncooked, which was disappointing. The rest of the order was fine, but this inconsistency affected my overall satisfaction.
It's a shame the manager is rude, the same on the phone as in person it's sad to see the employees who are children because they are so young that he wants them to do 2 or 4 things at a time and he treats them badly while he is in the office. phone laughing etc ? and the boys suffering I don't know how they don't punish him by demoting him from boss to employee I went with my daughter-in-law and I was ready to cancel the order my god ..
Atmosphere: 4
Food: 4
Service: 4
Worth the extra effort!! This is farther than my local Papa's but so much better. The service is amazing because of the management.
Atmosphere: 5
Food: 5
Service: 5
Delicious pizza!
Food: 5
Service: 4
Restaurantji Recommends
Don't order from here. They'll quote you 30-50 minutes and then change it to 120 minutes after. When you call, they leave you on hold for 45 minutes and if you go to their chat, they push it back to the store because "they have nothing to do with the store."Absolutely horrible customer service.
Atmosphere: 1
Food: 4
Service: 1
Employees arguing in front of
Atmosphere: 2
Food: 4
Service: 4
Everytime I buy a pizza from here it’s
Atmosphere: 1
Food: 1
Service: 1
Consistently late. App says 30-40 minutes and they routinely take over an hour. Call the store and they do not answer the phone. Waiting over 30 minutes on hold and nothing. A complete joke. Corporate should see what they are doing at this location. Manager has to go or they will be out of business soon !!!!
Terrible service, my pizza was cold, box was not properly close, no canadian bacon on my order and the delivery took 1 hour and 15 min, when I call to complain i was on hold forever, had to call probably about 10 times and they didn’t answer. I still on
Atmosphere: 1
Food: 1
Service: 1