Horrible parking spot! Horrible waiting time! Only 2 people working on a Sunday!
Atmosphere: 1
Food: 1
Service: 1
cristian sori
Pizza is never ready when the app says so, to this particular store it always take them more than 15minutes after the app says pizza is ready
Atmosphere: 1
Food: 4
Service: 1
Jorge Arrieta
I am writing this review to detail a disturbing experience with the Papa John's at the Bird Road located at 6701 Bird Rd, Miami, FL 33155 concerning Order 1261196630 on November 26 2025.
My order was delivered by a DoorDash driver (third-party delivery). When the driver handed me the food, I was shocked to discover a live cockroach on the exterior of the packaging. This is a severe public health violation that poses a major concern regarding sanitation in the food preparation, staging, or handling process, and is utterly unacceptable for any food service establishment.
I immediately called the store to report this major health hazard. The first employee who answered the phone was extremely kind, responsive, and seemed genuinely appalled by the situation. She was helpful and immediately sought to connect me with a manager to resolve the issue. However, once I was connected with the manager on duty or who ever was in charge at that point if time, the interaction turned sour. Instead of showing concern, apologizing, or offering an immediate resolution for the contaminated food, the manager was immediately defensive, unhelpful, and incredibly rude. The manager refused to take responsibility, claiming the issue was entirely the fault of the DoorDash third-party driver and speaking in a loud, confrontational manner. Despite the severe nature of finding a pest on the delivery and the fact that I ordered through the Papa John’s platform, the manager refused to process a simple refund or offer any assistance. I had to contact the corporate office and DoorDash customer service myself just to get a refund for a health-risk product.
I believe regardless of which company delivers the food, the quality and sanitation of the product are the responsibility of the restaurant. This incident involves a crisis-level sanitation problem and a complete failure of leadership and customer service by the manager on duty. The manager's unhelpful and rude response only compounded the initial issue. I strongly advise the owners to review their hygiene practices and immediately retrain or replace the defensive and rude management staff.
Food: 1
Service: 1
Jose Tur
Great!!!
Atmosphere: 4
Food: 4
Service: 4
heaven webb
Pizza was so good
Atmosphere: 4
Food: 5
Service: 4
Light
The manager and assistant manager are both very rude without customer service so you can not trust they way they process your orders.
Atmosphere: 1
Food: 2
Service: 1
Marty Hollow
Store used some service to deliver the order. Showed up cold, missing half our order
Atmosphere: 1
Food: 1
Service: 1
Jose Rodriguez
Horrible customer service. Delivered cold pizza. Didn’t deliver everything else. Called them, they heard my complaint, left me on hold, and never picked up. Called three times after that and they immediately put me on hold with no pick up.
Best Truss Co
Horrible..I ordered last night pizza, wings ,and cheese sticks..Never arrived...I called and the manager was indifferent blaming door dash..the manager claimed they use doordash after 8..it was garbage..
v s
Mauricio is a stand up man. Down to earth and willing to make your pizza to your desire. I’m not ordering from any other place as long as he is here in this establishment. Thank you.
Box had no seal, meat was undercooked and pizza overall was mediocre. To top it up, the driver call me to get directions on how to find my house, mind you the house number is easily visible from the street. I've order many times from this same place, this is the first time I have so many things to complaint about. Very unfortunate :(
Jonathan Figueredo
AMAZING TEAM , GREAT FOOD AND FAST SERVICE.
Raphael Sanchez
Do not order from this Papa John’s. They cancel your order and try to steal your money. I placed an order Saturday at afternoon. I go to pick it up and they say no order. The e-mail with the tracking says order ready to be picked up and there is a pending charge on my credit card.
Grecia Lugo
never got my order. received 1 call & no knock and when i cal the driver she tells me she had just left and would be back in 30 min delivery person was very rude
Horrible parking spot! Horrible waiting time! Only 2 people working on a Sunday!
Atmosphere: 1
Food: 1
Service: 1
Pizza is never ready when the app says so, to this particular store it always take them more than 15minutes after the app says pizza is ready
Atmosphere: 1
Food: 4
Service: 1
I am writing this review to detail a disturbing experience with the Papa John's at the Bird Road located at 6701 Bird Rd, Miami, FL 33155 concerning Order 1261196630 on November 26 2025.
My order was delivered by a DoorDash driver (third-party delivery). When the driver handed me the food, I was shocked to discover a live cockroach on the exterior of the packaging. This is a severe public health violation that poses a major concern regarding sanitation in the food preparation, staging, or handling process, and is utterly unacceptable for any food service establishment.
I immediately called the store to report this major health hazard. The first employee who answered the phone was extremely kind, responsive, and seemed genuinely appalled by the situation. She was helpful and immediately sought to connect me with a manager to resolve the issue.
However, once I was connected with the manager on duty or who ever was in charge at that point if time, the interaction turned sour. Instead of showing concern, apologizing, or offering an immediate resolution for the contaminated food, the manager was immediately defensive, unhelpful, and incredibly rude.
The manager refused to take responsibility, claiming the issue was entirely the fault of the DoorDash third-party driver and speaking in a loud, confrontational manner. Despite the severe nature of finding a pest on the delivery and the fact that I ordered through the Papa John’s platform, the manager refused to process a simple refund or offer any assistance. I had to contact the corporate office and DoorDash customer service myself just to get a refund for a health-risk product.
I believe regardless of which company delivers the food, the quality and sanitation of the product are the responsibility of the restaurant. This incident involves a crisis-level sanitation problem and a complete failure of leadership and customer service by the manager on duty. The manager's unhelpful and rude response only compounded the initial issue. I strongly advise the owners to review their hygiene practices and immediately retrain or replace the defensive and rude management staff.
Food: 1
Service: 1
Great!!!
Atmosphere: 4
Food: 4
Service: 4
Pizza was so good
Atmosphere: 4
Food: 5
Service: 4
The manager and assistant manager are both very rude without customer service so you can not trust they way they process your orders.
Atmosphere: 1
Food: 2
Service: 1
Store used some service to deliver the order. Showed up cold, missing half our order
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. Delivered cold pizza. Didn’t deliver everything else. Called them, they heard my complaint, left me on hold, and never picked up. Called three times after that and they immediately put me on hold with no pick up.
Horrible..I ordered last night pizza, wings ,and cheese sticks..Never arrived...I called and the manager was indifferent blaming door dash..the manager claimed they use doordash after 8..it was garbage..
Mauricio is a stand up man. Down to earth and willing to make your pizza to your desire. I’m not ordering from any other place as long as he is here in this establishment. Thank you.
Restaurantji Recommends
Very bad several
Box had no seal, meat was undercooked and pizza overall was mediocre. To top it up, the driver call me to get directions on how to find my house, mind you the house number is easily visible from the street. I've order many times from this same place, this is the first time I have so many things to complaint about. Very unfortunate :(
AMAZING TEAM , GREAT FOOD AND FAST SERVICE.
Do not order from this Papa John’s. They cancel your order and try to steal your money. I placed an order Saturday at afternoon. I go to pick it up and they say no order. The e-mail with the tracking says order ready to be picked up and there is a pending charge on my credit card.
never got my order. received 1 call & no knock and when i cal the driver she tells me she had just left and would be back in 30 min delivery person was very rude
Atmosphere: 1
Food: 1
Service: 1
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