Clerk at the front desk was rude and didn't want to remake the pizza when it came out wrong. Had to make a separate order to get the pizza.
Atmosphere: 1
Food: 1
Service: 1
LaNe'a Everett
I am very disappointed with my recent experience with Papa John’s, specifically the 54th Street location. The delivery driver left my pizza on the floor without ringing my Ring doorbell or notifying me that the order had been delivered. On top of that, the order was late, which made the situation even more frustrating. After discovering the delivery issue, I contacted customer service four times seeking assistance and a credit for the poor service. I also contacted the 54th Street location directly, and while the employee attempted to help by reaching out to a supervisor, we were both placed on hold for over 10 minutes with no resolution. Despite multiple attempts to resolve this matter, I was not compensated or provided any credit for the inconvenience. This level of service and lack of accountability is unacceptable for a national brand. Corporate leadership should review operations at this location, as the professionalism and customer service do not meet reasonable expectations.
Service: 1
Kim Lee
Joshua was very Rude when I visited Papa Johns
Atmosphere: 2
Food: 1
Service: 1
Yani Batista
No one wears gloves while preparing food
Food: 1
Service: 1
Sheldon Richardson
Order said it was delivered but it actually wasn’t, the delivery driver lied and said he came but didn’t I was outside the whole time then told me the order was cancelled but never got an notification money came off my debit card but was told I had to pay in person.
Ken Doll Music
Do not eat at this nasty ass papa John’s. They are rude, illiterate and lack basic comprehension and understanding skills because they looked at this picture of this dry ass pizza and said they see nothing wrong with it.
I am writing to express my deep disappointment regarding a recent experience at your location. I purchased a pizza that was completely unsatisfactory—it was extremely dry, had no sauce, barely any cheese, and the pepperoni was burnt. It was frankly inedible.
Due to the heat that day, I walked to pick up my order in the hot sun. I didn’t realize how poor the quality of the pizza was until I arrived home and opened the box. I was understandably frustrated but chose to return the next day with a photo of the pizza to explain what had happened.
To my dismay, when I spoke with the manager, not only was I told that nothing could be done because I didn’t bring the pizza back immediately, but the manager actually laughed at me during our conversation. His behavior was extremely rude and dismissive.
As a loyal and frequent customer of this Papa John’s location, I am appalled by the quality of the food and the lack of basic customer service. I felt disrespected and unheard. This is not the level of service I expect from a brand I have supported for years.
I am requesting that this situation be addressed, and I would appreciate a refund or credit for this order. I can provide the photo I took of the pizza as proof if needed.
Atmosphere: 1
Food: 1
Service: 1
Alexander Faraj
Ordered my pizza at 1:27 got confirmation at 1:28 . Pizza arrived cold at 2:49 cold , burnt, uncut, in another word not sliced. The worst experience ever.
Food: 1
Service: 1
Goodvibes
no ztar Absolutely terrible experience. The manager is completely unprofessional—didn’t even introduce himself until he was called out, and even then still refused to give his name when asked. I was previously told I would get a credit for a messed-up pizza, but when I called back to use it, I was told there was no record of it. Either someone is pretending to be a manager, or the actual manager is just disorganized and unprofessional. Either way, the whole situation was handled poorly. Never ordering from this location again.
Aillenia Lowery
PLEASE DO NOT ORDER FROM THIS PLACE! MY PIZZA HAD A STRING OF HAIR ON IT AS IF THEY PULLED THE HAIR FROM THEIR SCALP AND THEY DID NOT EVEN OFFER A REFUND❗️
risha curry
Despicable just look at the pizza barely cheese or sausage was on 3 of the slices
i would give this place a 0 if i could. who owns this place? every time i order delivery the same guy comes (mid 40s, tan hispanic man) and he enforces that i tip him. a couple months ago i tipped on the app and then $2 in person. then i ordered again that same day because i forgot something and he came again. asking my step father for a tip and said i didn’t give him anything. “esa chiquita no me dio nada”. and my stepdad gave him $5. are you kidding me? this location is LESS than a mile away why should I be enforced to tip you more than $10? the pizza was already expensive. i ordered again today and he showed up. i signed the receipt, then he returned it to me and told me to fill in the tip cause i didn’t put anything. i’m never gonna order from this location again and you shouldnt either. save yourself the terrible and uncomfortable service and go to papa johns in miami springs circle.
another thing is they refused to drop off the food. i choose no contact delivery yet they always call me to come to their car. again, what am i tipping for?
rawclick family
This store sucks and the service is even worse it’s been 2 hours thats I’ve been waiting for my order and everytime I tried calling they put me on hold and wouldn’t allow me to say anything had me on hold for more than 30 minutes and this has happened multiple times I will not be ordering from this papa John’s ever again they are rude and don’t care about their customers
Elaine Ruan
I’ll be up there tomorrow see why my food wasn’t delivered and see who was playing on the phone at 11:53 on 12/19/24
christian Rivera
We ordered the pizza at 11 am and it is 1 pm and we still have yet to receive the food and they said it was on the way by 11:30. This place is sad and should not lie to its customers and didnt even feel bad for us waiting. I wish to put negative stars very sad.
Clerk at the front desk was rude and didn't want to remake the pizza when it came out wrong. Had to make a separate order to get the pizza.
Atmosphere: 1
Food: 1
Service: 1
I am very disappointed with my recent experience with Papa John’s, specifically the 54th Street location. The delivery driver left my pizza on the floor without ringing my Ring doorbell or notifying me that the order had been delivered. On top of that, the order was late, which made the situation even more frustrating.
After discovering the delivery issue, I contacted customer service four times seeking assistance and a credit for the poor service. I also contacted the 54th Street location directly, and while the employee attempted to help by reaching out to a supervisor, we were both placed on hold for over 10 minutes with no resolution.
Despite multiple attempts to resolve this matter, I was not compensated or provided any credit for the inconvenience. This level of service and lack of accountability is unacceptable for a national brand.
Corporate leadership should review operations at this location, as the professionalism and customer service do not meet reasonable expectations.
Service: 1
Joshua was very Rude when I visited Papa Johns
Atmosphere: 2
Food: 1
Service: 1
No one wears gloves while preparing food
Food: 1
Service: 1
Order said it was delivered but it actually wasn’t, the delivery driver lied and said he came but didn’t I was outside the whole time then told me the order was cancelled but never got an notification money came off my debit card but was told I had to pay in person.
Do not eat at this nasty ass papa John’s. They are rude, illiterate and lack basic comprehension and understanding skills because they looked at this picture of this dry ass pizza and said they see nothing wrong with it.
I am writing to express my deep disappointment regarding a recent experience at your location. I purchased a pizza that was completely unsatisfactory—it was extremely dry, had no sauce, barely any cheese, and the pepperoni was burnt. It was frankly inedible.
Due to the heat that day, I walked to pick up my order in the hot sun. I didn’t realize how poor the quality of the pizza was until I arrived home and opened the box. I was understandably frustrated but chose to return the next day with a photo of the pizza to explain what had happened.
To my dismay, when I spoke with the manager, not only was I told that nothing could be done because I didn’t bring the pizza back immediately, but the manager actually laughed at me during our conversation. His behavior was extremely rude and dismissive.
As a loyal and frequent customer of this Papa John’s location, I am appalled by the quality of the food and the lack of basic customer service. I felt disrespected and unheard. This is not the level of service I expect from a brand I have supported for years.
I am requesting that this situation be addressed, and I would appreciate a refund or credit for this order. I can provide the photo I took of the pizza as proof if needed.
Atmosphere: 1
Food: 1
Service: 1
Ordered my pizza at 1:27 got confirmation at 1:28 .
Pizza arrived cold at 2:49 cold , burnt, uncut, in another word not sliced.
The worst experience ever.
Food: 1
Service: 1
no ztar
Absolutely terrible experience. The manager is completely unprofessional—didn’t even introduce himself until he was called out, and even then still refused to give his name when asked. I was previously told I would get a credit for a messed-up pizza, but when I called back to use it, I was told there was no record of it. Either someone is pretending to be a manager, or the actual manager is just disorganized and unprofessional. Either way, the whole situation was handled poorly. Never ordering from this location again.
PLEASE DO NOT ORDER FROM THIS PLACE! MY PIZZA HAD A STRING OF HAIR ON IT AS IF THEY PULLED THE HAIR FROM THEIR SCALP AND THEY DID NOT EVEN OFFER A REFUND❗️
Despicable just look at the pizza barely cheese or sausage was on 3 of the slices
Restaurantji Recommends
i would give this place a 0 if i could. who owns this place? every time i order delivery the same guy comes (mid 40s, tan hispanic man) and he enforces that i tip him. a couple months ago i tipped on the app and then $2 in person. then i ordered again that same day because i forgot something and he came again. asking my step father for a tip and said i didn’t give him anything. “esa chiquita no me dio nada”. and my stepdad gave him $5. are you kidding me? this location is LESS than a mile away why should I be enforced to tip you more than $10? the pizza was already expensive. i ordered again today and he showed up. i signed the receipt, then he returned it to me and told me to fill in the tip cause i didn’t put anything. i’m never gonna order from this location again and you shouldnt either. save yourself the terrible and uncomfortable service and go to papa johns in miami springs circle.
another thing is they refused to drop off the food. i choose no contact delivery yet they always call me to come to their car. again, what am i tipping for?
This store sucks and the service is even worse it’s been 2 hours thats I’ve been waiting for my order and everytime I tried calling they put me on hold and wouldn’t allow me to say anything had me on hold for more than 30 minutes and this has happened multiple times I will not be ordering from this papa John’s ever again they are rude and don’t care about their customers
I’ll be up there tomorrow see why my food wasn’t delivered and see who was playing on the phone at 11:53 on 12/19/24
We ordered the pizza at 11 am and it is 1 pm and we still have yet to receive the food and they said it was on the way by 11:30. This place is sad and should not lie to its customers and didnt even feel bad for us waiting. I wish to put negative stars very sad.
Good and fast love ❤️
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