Too slow and doesn't have education to serve to a customer
Atmosphere: 1
Food: 5
Service: 1
janelle marquez
terrible experience in this bakery. walked in, waited in line for them to tell me to stand in front of the pastries. waited there for 10 minutes for them then to tell me to go back to the register?? this was the manager, the second lady didnt take notes so she forgot the order, and the third lady charged me an extra coffee. All of them were rude and were not clear whether theyd serve us or not. This ended up being $35 instead of the expected $20 because all the prices being displayed are WRONG. + they forgot a tequeño and didnt give anything extra to compensate. moral of the story, dont go here. 8th street is better but double check pricing.
Atmosphere: 1
Food: 2
Service: 1
Izaida Sarduy
I have been a client of this particular bakery for some time now. Idk if they sold the place or they hired the wrong ppl . The treatment was horrible, the person who was “ taking care” of us had a long face the entire time . What a disappointment. They just lost an every weekend client.
Atmosphere: 1
Food: 3
Service: 1
S. P.
Cake was so ugly and nothing like the one I asked for. Mind you she took a picture of the design I requested . They freestyle and added their own touch to it. I had to purchase a cake elsewhere last minute. No way I would have displayed this ugly thing at my daughter’s birthday party. None of the employees speaks English, not even “broken” English. I know it’s Miami/ South Florida but come on !
Oh and they charged me $10 more for a chocolate flavored cake. I thought vanilla and chocolate were standard flavors.
Contemplating if I should bring them back the cake or throw it in the trash. First and last!
Food: 1
Service: 1
Daniel Pantoja
I still don't know how the people at this place keep their jobs. You arrive and they serve you when it suits them and they don't care if the client is in a hurry or without time, they make a bad face at you, they treat you as if you were someone. For example, the place is empty and I, as a client, have been there for more than 30:00 minutes and they are meeting talking badly about other shifts. The owner and manager of the premises. Maybe it would sell more but the delays make customers leave the premises. Due to the number of meetings that the staff has, it should be called the Party Cake assembly.
Hector Malpartida
I love everything here specially the cuban sandwich highly recommended. I go here almost everyday :)
Vegetarian options: Many sweet treats avaliable
Kid-friendliness: My granddaughter loves to come here she gets a pastelito and fresh orange juice
Wheelchair accessibility: Yes very much accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastelitos, Pan Con Bistec, Cortadito, Cuban, Egg Sandwich, Croquetas
Roger Vega
Horrible horrible service . Every morning I go and ask for a simple menu item which a breakfast and they always refuse to cook it for me . They say they are not cooking at this time . Ridiculous. Hate this place so much .
Service: 1
Lara Trespalacios
The worst service in Miami. I was waiting for someone to take my order, I just wanted a coffee and no one helped me. I went to the ATM to see if they could help me and they sent me to another place, where they only charged. What bad attention and energy. I will never return. I left without my coffee and now I smell food for good measure.
Service: 1
Thais Simon
Today at around 7:30am I went to buy something for my mom, but the customer service of the people who work there is terrible, I asked the cashier if they had something called miss and she told me no, they didn't have anything called So, when they did have it in the display case, I went to the lady who serves and asked her if that was called miss and she said yes, when I told her that the cashier told me that they didn't have anything called miss, she yells at her from where she is That's a lady who, how is she going to say that we don't have any, then when they were going to charge me, the lady who gave me the food, says to my face to the cashier in a bad manner, even if she isn't right, let her fight and He complained, just tell him yes, when I wasn't even making a problem about it.
Atmosphere: 1
Food: 4
Service: 1
Elder Simon
Terrible customer service. I went today, Sunday, July 21, in the morning around 7:30 am and the workers don't even know what they sell. They charge poorly and make mistakes in everything. It's the third time I've gone and I don't plan to return. They express themselves ironically in front of customers. Nothing professional. I will never return to that place.
Too slow and doesn't have education to serve to a customer
Atmosphere: 1
Food: 5
Service: 1
terrible experience in this bakery.
walked in, waited in line for them to tell me to stand in front of the pastries. waited there for 10 minutes for them then to tell me to go back to the register?? this was the manager,
the second lady didnt take notes so she forgot the order, and the third lady charged me an extra coffee. All of them were rude and were not clear whether theyd serve us or not. This ended up being $35 instead of the expected $20 because all the prices being displayed are WRONG.
+ they forgot a tequeño and didnt give anything extra to compensate.
moral of the story, dont go here. 8th street is better but double check pricing.
Atmosphere: 1
Food: 2
Service: 1
I have been a client of this particular bakery for some time now. Idk if they sold the place or they hired the wrong ppl . The treatment was horrible, the person who was “ taking care” of us had a long face the entire time . What a disappointment. They just lost an every weekend client.
Atmosphere: 1
Food: 3
Service: 1
Cake was so ugly and nothing like the one I asked for. Mind you she took a picture of the design I requested . They freestyle and added their own touch to it. I had to purchase a cake elsewhere last minute. No way I would have displayed this ugly thing at my daughter’s birthday party. None of the employees speaks English, not even “broken” English. I know it’s Miami/ South Florida but come on !
Oh and they charged me $10 more for a chocolate flavored cake. I thought vanilla and chocolate were standard flavors.
Contemplating if I should bring them back the cake or throw it in the trash. First and last!
Food: 1
Service: 1
I still don't know how the people at this place keep their jobs. You arrive and they serve you when it suits them and they don't care if the client is in a hurry or without time, they make a bad face at you, they treat you as if you were someone. For example, the place is empty and I, as a client, have been there for more than 30:00 minutes and they are meeting talking badly about other shifts. The owner and manager of the premises. Maybe it would sell more but the delays make customers leave the premises. Due to the number of meetings that the staff has, it should be called the Party Cake assembly.
I love everything here specially the cuban sandwich highly recommended. I go here almost everyday :)
Vegetarian options: Many sweet treats avaliable
Kid-friendliness: My granddaughter loves to come here she gets a pastelito and fresh orange juice
Wheelchair accessibility: Yes very much accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastelitos, Pan Con Bistec, Cortadito, Cuban, Egg Sandwich, Croquetas
Horrible horrible service . Every morning I go and ask for a simple menu item which a breakfast and they always refuse to cook it for me . They say they are not cooking at this time . Ridiculous. Hate this place so much .
Service: 1
The worst service in Miami. I was waiting for someone to take my order, I just wanted a coffee and no one helped me. I went to the ATM to see if they could help me and they sent me to another place, where they only charged. What bad attention and energy. I will never return. I left without my coffee and now I smell food for good measure.
Service: 1
Today at around 7:30am I went to buy something for my mom, but the customer service of the people who work there is terrible, I asked the cashier if they had something called miss and she told me no, they didn't have anything called So, when they did have it in the display case, I went to the lady who serves and asked her if that was called miss and she said yes, when I told her that the cashier told me that they didn't have anything called miss, she yells at her from where she is That's a lady who, how is she going to say that we don't have any, then when they were going to charge me, the lady who gave me the food, says to my face to the cashier in a bad manner, even if she isn't right, let her fight and He complained, just tell him yes, when I wasn't even making a problem about it.
Atmosphere: 1
Food: 4
Service: 1
Terrible customer service. I went today, Sunday, July 21, in the morning around 7:30 am and the workers don't even know what they sell. They charge poorly and make mistakes in everything. It's the third time I've gone and I don't plan to return. They express themselves ironically in front of customers. Nothing professional. I will never return to that place.
Restaurantji Recommends
The best pastelitos this side of Little Havana!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastelitos, Cuban Bread
Always fresh bread and pastelitos.
Atmosphere: 3
Food: 5
Service: 3
Always fresh bread and pastelitos.
Atmosphere: 3
Food: 5
Service: 3
I felt very satisfied with the attention of Mrs. Martha, very helpful and kind, she gave me a service 5⭐️
Atmosphere: 5
Food: 5
Service: 5
Best place for Cuban bread, I can not stop eating it.
Atmosphere: 3
Food: 4
Service: 3
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