Pinecrest Bakery - South Miami

I GO EVERY MORNING AND IT IS THE BEST SERVICE AND CUSTOMER TREATMENT, EVERYTHING IS VERY GOOD AND ESPECIALLY LEYANY, GISSELLE AND

Atmosphere: 5

Food: 5

Service: 5

Has happened before where the papa rellenas are cold but this time it was solid ice ball in the middle. I went back to the restaurant asking for new ones. Got back the exact ones I purchased and guess what still a frozen solid ball in the middle after a reheat. The employees there act like I was an inconvenience to them. Got my money back and will definitely not return.

Atmosphere: 1

Food: 1

Service: 1

The people who serve your food here think they are still in Cuba and that you need to eat the food however it is, even though you’re paying for it but in their mind you’re getting it for free.
EL PAN DE BONO IS SUPPOSED TO BE SOFT NOT A HARD ROCK AND LEARN HOW TO TALK TO COSTUMERS
…….REVIEW COMING FROM A CUBAN………

Atmosphere: 5

Food: 1

Service: 1

Wouldn’t serve even though they had plenty of food in the display, and 20 min to closing.

Atmosphere: 1

Food: 1

Service: 1

I love that morning coffee and the good service at the beginning of the day, which is vital, thanks to all the shop assistants who are very kind.

Atmosphere: 5

Food: 5

Service: 5

I love that morning coffee and the good service at the beginning of the day, which is vital, thanks to all the shop assistants who are very kind.

Atmosphere: 5

Food: 5

Service: 5

My list of things that I wanted upon my return to Miami was a true Cubano. Of the three places I tried, this is the only one that came close. The fresh baked bread and the sweet deli ham were the stars. I only wish there was more of that excellent pork. My picky friend got a churrasco sandwich that he loved. I took home a cherry popover that was too die for. Thank you so much!

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Sandwiches

They close now at 11 pm. I arrived all the people were there, but they said they were closed. Definitely, I don't like this one or the South Miami location.

Atmosphere: 3

Service: 1

I asked for a club sandwich with the combo and both ladies bless their heart did not know how the cash register worked. They ended up charging me individually for the club sandwich and the fries and the soda, instead of doing the combo. I did not have the energy to argue over the counter. Originally one of them did not know about the combo option even though the sign was right behind her. Maybe they just need more training ?.

Atmosphere: 3

Food: 3

Service: 1

I asked for a club sandwich with the combo and both ladies bless their heart did not know how the cash register worked. They ended up charging me individually for the club sandwich and the fries and the soda, instead of doing the combo. I did not have the energy to argue over the counter. Originally one of them did not know about the combo option even though the sign was right behind her. Maybe they just need more training ?.

Atmosphere: 3

Food: 3

Service: 1

The cashier has zero customer service skills. I asked her if they give out crackers with the croquetas and she gave me the nastiest look as if I told her something offensive. Really strange interaction.

Atmosphere: 5

Food: 5

Service: 1

I’ve been coming here for a long time but I had to change my review because recently I’ve been receiving poor service.

Everything there is delicious. Nice servers. Reasonable princesa.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croqueta Preparada, Empanadas, Sandwiches

The service today was good, I was looking for American type coffee, which there isn't, but they offered me options and they prepare the coffee with milk well, I recommend it. The atmosphere has rustic furniture, which is fine, but they deserve maintenance and restoration. Otherwise, if you need a stop on your trip, it is a good option.

Atmosphere: 4

Food: 5

Service: 5

I had a disappointing experience at Pinecrest Bakery in South Miami this morning. Despite placing a pickup order 30 minutes in advance for a pan con tortilla and a cafe con leche without sugar, they had no record of my order upon arrival. The manager, Lilian, was unapologetic and suggested I must have ordered from another location. After showing proof, she dismissed it as a mistake and claimed it wasn't a big deal, even implying I should wait additional time so they can prepare my food. When I requested a corporate number, Lilian insisted I leave an online review instead. After I left, she even dared to call me back, obviously getting my number from the original order she claimed I never placed there, to get me to return and get my order. When I expressed how disrespectful it was that she had no appreciation for my time and had yet to apologize, she rudely hung up on me in midsentence. This lack of accountability, disregard for my time, and rude entitlement left a negative impression, and I would not recommend this location to others. I am planning never to spend one penny in Pinecrest Bakery ever again. This was not the first bad customer service experience I have endured at this location.

Atmosphere: 1

Service: 1