I came here today to pick up an order, I have been coming to this location all my life, I have always ordered online they ask for my name and hand me the food… today my husband went to ask for our food while I make the line to buy the drink because now you can’t buy drinks online.. The lady tells him she needs to see the confirmation and he didn’t have it, I had it so I was sending him the screen shot while I made the line, the lady turns her back on him. He clearly gets upset because she proceeds to ignore him and goes on to turn her back on him and do whatever she was doing. Someone else ask him if he needs something and he replies upset “no I am waiting for her to see my confirmation, whenever she decides to have time” and this lady proceeds to mumble something… then I am guessing this is the manager comes with a nasty attitude speaking to my husband like if he’s her child, so I get out of the line and call her out defending him. I don’t care who you are, you don’t speak to a customer that way, my husband in no way disrespected that lady, she had no right to butt in and speak to him like that.. if she would have come with manners and whole different approach I wouldn’t be here writing this. she needs to fix that attitude, and her employee also needs to pipe down, you are here to serve the customer. On top of that when we got home they gave us the wrong food. On top of nasty service they also can’t work properly…. Imagine the joy to go back and pick up my food, miss attitude didn’t have an attitude anymore.
Atmosphere: 1
Food: 1
Service: 1
Ozzie Segura
The Manger is a pitbull..she treats everyone like hot Garbage...dont even try telling here she got the order wrong. Tried to Charge me extra for something that was missing in my order. Nasty Customer service and long waits. Poor Quality Control.
Atmosphere: 3
Food: 3
Service: 2
Fernando amaya
Cannot fulfill a simple order, employees don’t look like they want to be there and messed up something a simple as a Side order but didn’t mess up when it came to charging me extra. Disappointing service, never coming back
Atmosphere: 1
Food: 1
Service: 1
Freddy Quintero
Very delicious food and very good service.. 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Es Un Cuarto de Pollo Con Arroz Y Frijoles Negros
Maykel Rodriguez Garcia
Nice place for a casual meal, to go with the family, good service, good food and good flavor, tasting different
Vegetarian options: Yes
Dietary restrictions: I can't tell
Kid-friendliness: Nice place
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slider 2, Pulled Pork, Salsa, Steak with White Rice and Black Beans Bowl, Quesadilla Wrap, Fried Chicken, Quarter Chicken, Grilled Chicken, Yellow Rice, Soup, Rotisserie Chicken, Salad, Corvina, Avocado, Cuban Sandwich, Grilled Chicken Sandwich, Key Lime Pie
The Guys With Drills
Ripe at almost $5 and they were burned
Atmosphere: 3
Food: 2
Service: 3
Rodrick Jones
Food was great
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Grilled Chicken, Salad
Trenton Kirksey
Chicken was old & cold. Sides were so old that they were HARD. I left a message asking for my money back.
Atmosphere: 3
Food: 1
Service: 1
Edgar Acevedo
They don't have good costumer service and they don't have takeaway sauces either. We asked the person who was going to change the breast for thigh and the person who was cutting the chicken said we are fed up with the breast and with a bad attitude the super acidic lemonade is undrinkable.
Atmosphere: 1
Food: 1
Service: 1
Raquel Soto
Very helpful employees
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Es Un Cuarto de Pollo Con Arroz Y Frijoles Negros
how do you forget the 4 sauces in my app order bruh
Leon Villegas
At all Pollo Tropicals, the grilled chicken is always burned. They leave the chicken on the grill cooking for too long. You have to tell them to give you the chicken not too well done, and they look at you, like you're a Martian. They still give you the chicken burned at the bottom where the bones are. I have to scrape the burned parts of the chicken. Pollo Tropical's all over have personnel that are very mediocre at doing service, and they serve you with some kind of resentment. The people at the register they don't greet you or acknowledge you as a customer. They just look at you and don't say anything. Cooking food for too long at high temperatures transforms the food in Advance Glycation End Priduct (A.G.E.S. in food). Very unhealthy. Look it up in Google.
Atmosphere: 3
Food: 3
Service: 3
luis zambrano
I love pollo tropical
Atmosphere: 4
Food: 5
Service: 5
Eduardo Corredor
Wow, I haven't eaten something as bad as that dish for several months, or rather, they changed the recipe and now it's absolutely horrible.
I came here today to pick up an order, I have been coming to this location all my life, I have always ordered online they ask for my name and hand me the food… today my husband went to ask for our food while I make the line to buy the drink because now you can’t buy drinks online.. The lady tells him she needs to see the confirmation and he didn’t have it, I had it so I was sending him the screen shot while I made the line, the lady turns her back on him. He clearly gets upset because she proceeds to ignore him and goes on to turn her back on him and do whatever she was doing. Someone else ask him if he needs something and he replies upset “no I am waiting for her to see my confirmation, whenever she decides to have time” and this lady proceeds to mumble something… then I am guessing this is the manager comes with a nasty attitude speaking to my husband like if he’s her child, so I get out of the line and call her out defending him. I don’t care who you are, you don’t speak to a customer that way, my husband in no way disrespected that lady, she had no right to butt in and speak to him like that.. if she would have come with manners and whole different approach I wouldn’t be here writing this. she needs to fix that attitude, and her employee also needs to pipe down, you are here to serve the customer. On top of that when we got home they gave us the wrong food. On top of nasty service they also can’t work properly…. Imagine the joy to go back and pick up my food, miss attitude didn’t have an attitude anymore.
Atmosphere: 1
Food: 1
Service: 1
The Manger is a pitbull..she treats everyone like hot Garbage...dont even try telling here she got the order wrong. Tried to Charge me extra for something that was missing in my order. Nasty Customer service and long waits. Poor Quality Control.
Atmosphere: 3
Food: 3
Service: 2
Cannot fulfill a simple order, employees don’t look like they want to be there and messed up something a simple as a Side order but didn’t mess up when it came to charging me extra.
Disappointing service, never coming back
Atmosphere: 1
Food: 1
Service: 1
Very delicious food and very good service.. 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Es Un Cuarto de Pollo Con Arroz Y Frijoles Negros
Nice place for a casual meal, to go with the family, good service, good food and good flavor, tasting different
Vegetarian options: Yes
Dietary restrictions: I can't tell
Kid-friendliness: Nice place
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slider 2, Pulled Pork, Salsa, Steak with White Rice and Black Beans Bowl, Quesadilla Wrap, Fried Chicken, Quarter Chicken, Grilled Chicken, Yellow Rice, Soup, Rotisserie Chicken, Salad, Corvina, Avocado, Cuban Sandwich, Grilled Chicken Sandwich, Key Lime Pie
Ripe at almost $5 and they were burned
Atmosphere: 3
Food: 2
Service: 3
Food was great
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Grilled Chicken, Salad
Chicken was old & cold. Sides were so old that they were HARD. I left a message asking for my money back.
Atmosphere: 3
Food: 1
Service: 1
They don't have good costumer service and they don't have takeaway sauces either. We asked the person who was going to change the breast for thigh and the person who was cutting the chicken said we are fed up with the breast and with a bad attitude the super acidic lemonade is undrinkable.
Atmosphere: 1
Food: 1
Service: 1
Very helpful employees
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Es Un Cuarto de Pollo Con Arroz Y Frijoles Negros
Restaurantji Recommends
Good plantains, enjoyed the Cuban sandwich
Atmosphere: 4
Food: 5
Service: 5
how do you forget the 4 sauces in my app order bruh
At all Pollo Tropicals, the grilled chicken is always burned. They leave the chicken on the grill cooking for too long. You have to tell them to give you the chicken not too well done, and they look at you, like you're a Martian. They still give you the chicken burned at the bottom where the bones are. I have to scrape the burned parts of the chicken. Pollo Tropical's all over have personnel that are very mediocre at doing service, and they serve you with some kind of resentment. The people at the register they don't greet you or acknowledge you as a customer. They just look at you and don't say anything. Cooking food for too long at high temperatures transforms the food in Advance Glycation End Priduct (A.G.E.S. in food). Very unhealthy. Look it up in Google.
Atmosphere: 3
Food: 3
Service: 3
I love pollo tropical
Atmosphere: 4
Food: 5
Service: 5
Wow, I haven't eaten something as bad as that dish for several months, or rather, they changed the recipe and now it's absolutely horrible.
Atmosphere: 3
Food: 2
Service: 4
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