This is hands down the best Pollo Tropical in Miami. We have gotten Pollo for dinner almost every Sunday for the past 3 years and our order is always perfect and the food is always so tasty. They are speedy and of course the affordability is the cherry on top.
Atmosphere: 5
Food: 5
Service: 5
Abbie Muckler
still the casual delicious Miami vibes and food I remember from 25 years ago! TropiChop š¤¤
Atmosphere: 5
Food: 5
Service: 5
carlos fernandez
The Manager Sury is 5 Star, professional and nice
Atmosphere: 5
Food: 5
Service: 5
Hayes Weggeman
The chicken soup is good. Also like the chicken here. The chicken has good flavor.
Atmosphere: 5
Food: 5
Service: 4
Marina āMothā Bradley
They changed the yuka fries. They are not good anymore, and don't have the stringy bits that let you know it's real yuca. It's just mush fried in little balls now. I love Pollo but the yuca fries thing just made me soooo sad.
No shade to this particular location or the employees , they were great
William Fleming
I did not get any sources or plastic ware for two separate orders,no receipt
Atmosphere: 3
Food: 3
Service: 1
K.K.
Tasty food, good portion, friendly staff. Open till mid night. Great spot if you are hungry late in the evening!
Atmosphere: 5
Food: 5
Service: 5
Moses Torres
I met Mario on the trolley back to the crib and I actually never had Pollo Tropical but the homie Mario was just talking about how gas it was like they literally fire the grilled chicken right in front of you and its just about as fresh as it can really get, never frozen. Bro I ain't never had Pollo Tropical before but best believe imma be going to go grab some from Mario asap. And it was a blessing I met him because if he wouldn't of forgotten his has that day he wouldn't of gotten sent home early. So shoutout to Mario gang ill see you there šš„š„š„
Atmosphere: 5
Food: 5
Service: 5
Uttamchandra Dookhoo
Spent more than 15.00 on a little piece of chicken.. leg and thigh rice and black beans.. very small chickenā¦
The worse place!! Donāt come here for anything and especially the plastic food!! To begin with you have to wait a century to order while 6 people in the back are gossiping. Then you get service WITH AN ATTITUDE!! The little older lady must HATE her job because she has a face of disgust while servicing you. If you donāt speak English she looks at you like youāre from another planet. The food is atrocious!! Tastes like plastic. Even the bread is hard. Itās a shame because this place was really good years back. On my way to Mojito Grill where their food is ACTUALLY food! Wasted $15 for nothing! PS if you donāt like your job get another one and donāt work with people!
Atmosphere: 1
Food: 1
Service: 1
Luis Herrera
So I ordered two large soups, but they gave me two small ones when I pointed out that the bill was for two large, they poured the small ones into the large and seal it, and thatās it. When I said something, the manager said it was fine, and they didnāt understand why I complained. I have no time for this, set the managerā¦ Really, I thought that was your job. I go to Pollo Tropical at least once a week. Didnāt appreciate her attitude. Furthermore, when I got home, I asked for the new tostone. It was all over the place, soggy, and not good.
Atmosphere: 2
Food: 4
Service: 1
Richard L. Gonzalez
Used to visit Pollo Tropical on a weekly basis but haven't in awhile. I decided to give it another try and realized why I haven't. The place used to be packed but it isn't anymore. For one, the representative could've given a crap if I was there. I ordered what I wanted which was 1/2 chicken meal with black beans, white rice and a side order of totones and a drink. She gives me my drink and the lid for whatever reason and she figures it out the cup was defective the lid wouldn't seal. She takes the drink pours it in another where it seals but before she did she put her thumb in my drink which turned me off. I don't care if she had blue gloves on but you don't do that. I'm sure they weren't trained like that. I asked her I needed salt for my tostones but she it already had salt. I didn't! I asked her if I could get more salt but she said they didn't have it. The black beans also had no taste and I could've use some salt. Pollo Tropical used to be a place to go but it's not what it use to be. I won't be returning to Pollo Tropical. It's definitely not what it use to be.
Atmosphere: 1
Food: 2
Service: 1
Marlen Becerril
I donāt usually write reviews because I myself am a restaurant operator and chose to give the benefit of the doubt when things donāt go great; but I think the guy you have at your drive thru, Lester? Could really benefit from some BASIC customer service training. Again, maybe he was having a bad day, but he was very disrespectful when I got to the window; your location is otherwise great. I just did not have a good experience this time.
Atmosphere: 4
Food: 5
Service: 1
Aminah Imani
I ordered take out. I asked for the quarter chicken, yellow rice and black beans with plantains. Having largely chopped green and red peppers in the rice should be illegal! The crunch each time made me furious. I had to stop eating the rice. The sweet plantains were good. Butā¦
The beans tasted a little off.
Portion size looked sad.
I donāt have many compliments for this place and I wouldnāt recommend.
This is hands down the best Pollo Tropical in Miami. We have gotten Pollo for dinner almost every Sunday for the past 3 years and our order is always perfect and the food is always so tasty. They are speedy and of course the affordability is the cherry on top.
Atmosphere: 5
Food: 5
Service: 5
still the casual delicious Miami vibes and food I remember from 25 years ago! TropiChop š¤¤
Atmosphere: 5
Food: 5
Service: 5
The Manager Sury is 5 Star, professional and nice
Atmosphere: 5
Food: 5
Service: 5
The chicken soup is good. Also like the chicken here. The chicken has good flavor.
Atmosphere: 5
Food: 5
Service: 4
They changed the yuka fries. They are not good anymore, and don't have the stringy bits that let you know it's real yuca. It's just mush fried in little balls now. I love Pollo but the yuca fries thing just made me soooo sad.
No shade to this particular location or the employees , they were great
I did not get any sources or plastic ware for two separate orders,no receipt
Atmosphere: 3
Food: 3
Service: 1
Tasty food, good portion, friendly staff. Open till mid night. Great spot if you are hungry late in the evening!
Atmosphere: 5
Food: 5
Service: 5
I met Mario on the trolley back to the crib and I actually never had Pollo Tropical but the homie Mario was just talking about how gas it was like they literally fire the grilled chicken right in front of you and its just about as fresh as it can really get, never frozen. Bro I ain't never had Pollo Tropical before but best believe imma be going to go grab some from Mario asap. And it was a blessing I met him because if he wouldn't of forgotten his has that day he wouldn't of gotten sent home early. So shoutout to Mario gang ill see you there šš„š„š„
Atmosphere: 5
Food: 5
Service: 5
Spent more than 15.00 on a little piece of chicken.. leg and thigh rice and black beans.. very small chickenā¦
Atmosphere: 5
Food: 2
Service: 3
My bf just picked up tonight some food for me,it was a bowl with chicken with brown rice,corn, chicken and sautƩed vegetables,theres a reason why I asked for brown rice and vegetables,my stomach is vulnerable and feeling delicate,he came back and it came filled with white rice and NO toppings of the vegetables..like c'mon if youre gonna completely ignore one request of the order at least redeem it with more of the other added request ..NOPE,NOTHING..So incredibly disappointed, how is it so hard?there's a reason why people ask their food a certain way,so now my bowl is ridiculously filled with white rice and absolutely no vegetables..I know its not the end of the world but he went out of his way to bring me some food I particularly asked in this location,if I would've known they were incapable or incompetent to do such an easy order I would've asked him to go somewhere else..Playing with peoples hard earned money is so insulting,specially when you choose and trust them over the bare minimum toppings requests over other restaurant franchises..
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The worse place!! Donāt come here for anything and especially the plastic food!! To begin with you have to wait a century to order while 6 people in the back are gossiping. Then you get service WITH AN ATTITUDE!! The little older lady must HATE her job because she has a face of disgust while servicing you. If you donāt speak English she looks at you like youāre from another planet. The food is atrocious!! Tastes like plastic. Even the bread is hard. Itās a shame because this place was really good years back. On my way to Mojito Grill where their food is ACTUALLY food! Wasted $15 for nothing! PS if you donāt like your job get another one and donāt work with people!
Atmosphere: 1
Food: 1
Service: 1
So I ordered two large soups, but they gave me two small ones when I pointed out that the bill was for two large, they poured the small ones into the large and seal it, and thatās it. When I said something, the manager said it was fine, and they didnāt understand why I complained. I have no time for this, set the managerā¦
Really, I thought that was your job.
I go to Pollo Tropical at least once a week. Didnāt appreciate her attitude.
Furthermore, when I got home, I asked for the new tostone. It was all over the place, soggy, and not good.
Atmosphere: 2
Food: 4
Service: 1
Used to visit Pollo Tropical on a weekly basis but haven't in awhile. I decided to give it another try and realized why I haven't. The place used to be packed but it isn't anymore. For one, the representative could've given a crap if I was there. I ordered what I wanted which was 1/2 chicken meal with black beans, white rice and a side order of totones and a drink. She gives me my drink and the lid for whatever reason and she figures it out the cup was defective the lid wouldn't seal. She takes the drink pours it in another where it seals but before she did she put her thumb in my drink which turned me off. I don't care if she had blue gloves on but you don't do that. I'm sure they weren't trained like that. I asked her I needed salt for my tostones but she it already had salt. I didn't! I asked her if I could get more salt but she said they didn't have it. The black beans also had no taste and I could've use some salt. Pollo Tropical used to be a place to go but it's not what it use to be. I won't be returning to Pollo Tropical. It's definitely not what it use to be.
Atmosphere: 1
Food: 2
Service: 1
I donāt usually write reviews because I myself am a restaurant operator and chose to give the benefit of the doubt when things donāt go great; but I think the guy you have at your drive thru, Lester? Could really benefit from some BASIC customer service training. Again, maybe he was having a bad day, but he was very disrespectful when I got to the window; your location is otherwise great. I just did not have a good experience this time.
Atmosphere: 4
Food: 5
Service: 1
I ordered take out. I asked for the quarter chicken, yellow rice and black beans with plantains. Having largely chopped green and red peppers in the rice should be illegal! The crunch each time made me furious. I had to stop eating the rice. The sweet plantains were good. Butā¦
The beans tasted a little off.
Portion size looked sad.
I donāt have many compliments for this place and I wouldnāt recommend.
Food: 3
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