Pollo Tropical
$ • Chicken, Fast Food, Latin American
Hours:
9520 SW 137th Ave, Miami
(305) 388-4406
About Pollo Tropical
Customers' Favorites
Pollo Tropical Reviews
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I’m am disgusted how I purchased A Family Meal and the Chicken was Old and dried out very black and burned. the maduros were super burnt and black I took a picture of them they look like charcoal biscuit... the employee at the window Alicia just horrible customer service she almost dropped my food on the ground because I would not hurry to get it when I was getting her the rest of the money, Never said Thank you and just did not care.
I Will Never buy there again it was...read full review
No cups for water. That’s ashamed.
Ratings
Menu
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 12AM |
People in Miami Also Viewed
Pollo Tropical has mixed reviews regarding its parking and portion sizes. Some customers find the parking lot small and crowded, while others have had positive experiences with the drive-thru. There have been comments about decreasing portion sizes over time, particularly with the Tropishop meal. Customers appreciate the convenient location, reasonable prices, and tasty food. Some have noted issues with the chicken soup, mentioning it had almost no chicken and lacked flavor. The service is described as good, with many enjoying the thoughtful and kind crew, especially during late-night visits. Although some staff may need more training, the manager is quick to resolve any issues. The atmosphere is considered sophisticated for a fast food restaurant. Many enjoy the Cuban sandwich, but there are complaints about the lack of pickles and the bread being toasted for too long. Despite some concerns over order accuracy and costs, customers find the food fresh and delicious. Overall, Pollo Tropical offers a unique dining experience with a colorful menu and excellent food pairings.