This is fast food, that is know for grilled chicken. The chicken did have good flavor and is cooked on a open grill. I had a side of French fries that were ok very small portion. You get different flavored sauces to pick from to add to your chicken. Not worth the money for what you get. The staff were helpful and friendly.
Doris Bencomo
Great food! Service sucks!
Atmosphere: 2
Food: 5
Service: 1
Maria Mm
This place to get a refund back is a mission all she said is a gift card or through their app a credit I told her no finally she said get a refund in five days which I don’t believe! I will never order anything from here again!!
Atmosphere: 1
Food: 1
Service: 1
Romaine Lindo
As always pollo is my go to place for lunch. There is something on that menu for you. They have awesome choices and I know you will find your favorite too. The fried chicken all the way is my way .....whats yours ???!!!
Atmosphere: 5
Food: 5
Service: 5
Yansell “Double Y Electric” Del Nodal
Best cheap food in the zona
Mayde
Excellent 💫👏
Atmosphere: 5
Food: 5
Service: 5
milton Jimenez
Burnt chicken in the drive-thru, it's not fair
Atmosphere: 1
Food: 1
Service: 1
J P
I didn't realize the cost was double than what I ordered. Whoever took my order didn't speak English well and added stuff that I didn't order. I paid w my ATM and didn't realize total until I got home and saw receipt. I advise everyone to check their order B4 paying. Anyway the food was fresh and delicious. Gave the extra meal to my neighbor cause overnight PT doesn't taste good.
Atmosphere: 5
Food: 5
Service: 5
ROBERT ALBERGA
It was late. I used the drive through expecting mechanical like service and the usual detached atmosphere I have found at other drive throughs. Instead I was pleasantly surprised when the crew, was just thoughtful and kind suggesting variations to the menu seemingly to make the experience more satisfying. Well whatever the motive it’s certainly a whole lot better than having your food shoved through a window which gets slammed shut as if to say ‘you got your order, now go.’ Instead there were people with conversation with personalities that didn’t ignore the customer. And it was 10 min to closing. Wonderful, refreshing experience. Will keep on using this branch.
I love eating @Pollo Tropical. Excellent food, service and atmosphere and good prices.
Betty Va
Unfortunately, this location has worsened over time. The staff is generally friendly, fast service but the food quality has continued to decline. I used to enjoy the tropi-chops with rice and beans, but they started causing stomach issues, like I see now people have found aswell. forcing me to opt for the grill chicken wrap. Until March 15, 2023, when I was completely disgusted and disappointed to find a bug on the wrap. I often go drive tru and when I went inside the establishment was dirty and while exiting it seems a tile was broken under the door rug. The establishment was recently fumigated and notice the buns stacked stored on a shelf just like about 3 inches above the floor. I am only posting my review for awareness if you are immunocompromised to be careful.
Rodrigo Tejedor
This is the first restaurant where I got attitude because I asked to look at an actual menu before ordering food. (They have a kid taking orders at the drive through.)
This is fast food, that is know for grilled chicken. The chicken did have good flavor and is cooked on a open grill. I had a side of French fries that were ok very small portion. You get different flavored sauces to pick from to add to your chicken. Not worth the money for what you get. The staff were helpful and friendly.
Great food! Service sucks!
Atmosphere: 2
Food: 5
Service: 1
This place to get a refund back is a mission all she said is a gift card or through their app a credit I told her no finally she said get a refund in five days which I don’t believe! I will never order anything from here again!!
Atmosphere: 1
Food: 1
Service: 1
As always pollo is my go to place for lunch. There is something on that menu for you. They have awesome choices and I know you will find your favorite too. The fried chicken all the way is my way .....whats yours ???!!!
Atmosphere: 5
Food: 5
Service: 5
Best cheap food in the zona
Excellent 💫👏
Atmosphere: 5
Food: 5
Service: 5
Burnt chicken in the drive-thru, it's not fair
Atmosphere: 1
Food: 1
Service: 1
I didn't realize the cost was double than what I ordered. Whoever took my order didn't speak English well and added stuff that I didn't order. I paid w my ATM and didn't realize total until I got home and saw receipt. I advise everyone to check their order B4 paying. Anyway the food was fresh and delicious. Gave the extra meal to my neighbor cause overnight PT doesn't taste good.
Atmosphere: 5
Food: 5
Service: 5
It was late. I used the drive through expecting mechanical like service and the usual detached atmosphere I have found at other drive throughs. Instead I was pleasantly surprised when the crew, was just thoughtful and kind suggesting variations to the menu seemingly to make the experience more satisfying. Well whatever the motive it’s certainly a whole lot better than having your food shoved through a window which gets slammed shut as if to say ‘you got your order, now go.’ Instead there were people with conversation with personalities that didn’t ignore the customer. And it was 10 min to closing.
Wonderful, refreshing experience. Will keep on using this branch.
Atmosphere: 5
Food: 5
Service: 5
Very slow service
Restaurantji Recommends
Chicken has the Best taste of all.
Always hot and ready
I love eating @Pollo Tropical.
Excellent food, service and atmosphere and good prices.
Unfortunately, this location has worsened over time. The staff is generally friendly, fast service but the food quality has continued to decline. I used to enjoy the tropi-chops with rice and beans, but they started causing stomach issues, like I see now people have found aswell. forcing me to opt for the grill chicken wrap. Until March 15, 2023, when I was completely disgusted and disappointed to find a bug on the wrap. I often go drive tru and when I went inside the establishment was dirty and while exiting it seems a tile was broken under the door rug. The establishment was recently fumigated and notice the buns stacked stored on a shelf just like about 3 inches above the floor. I am only posting my review for awareness if you are immunocompromised to be careful.
This is the first restaurant where I got attitude because I asked to look at an actual menu before ordering food. (They have a kid taking orders at the drive through.)
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