Pollo Tropical

9520 SW 137th Ave, Miami
(305) 388-4406

Recent Reviews

Roberto Hanna

My daughter loves it, very natural and homemade

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Quesadilla Wrap, Rice and Beans Chicken, Black Beans, Pollo, Original Family Meal, Fried Yuca

marielys batista

The WORST service, they DID NOT have chicken ready, you had to wait 30 minutes for the drive thru :( what ?????? The 2 cars in front had to wait and we were stuck in the middle without being able to get out wasting TIME ???? one Stupid ?

Service: 1

Maria Eugenia Millan

Always amazing to eat here. Healthy food and nice people.

Atmosphere: 5

Food: 5

Service: 5

Ryan Coffey

Can you guys actually give us a full cup of sauce, it’s always half way filled up. And you guys never add mustard and pickles to the cuban sandwiches.

Duy Nguyen

Pollo Tropical I think has the best grilled chicken in Miami. I always get the same 1/2 chicken and black beans and rice.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Black Beans, Pollo

Ernesto Arenas

You don’t get what you order on Drive Thru they deliverately give you food you never order to avoid waste on their side.CHECK YOUR DRIVE THRU ORDER AT THE WINDOW BEFORE YOU TAKE OFF IF YOU WANT TO AVOID AN ISSUE. Managers at this locatis are normally RUDE and they rollover eyes and they don’t wear name tags obviously for a reason!!Think twice before you go to this location and double check your order before you leave this BAD restaurant

Atmosphere: 1

Food: 1

Service: 1

J.P. Serrano

Sux!!!!! Gone downhill for a while now. I guess they're digging their grave nowadays. ??????

Atmosphere: 1

Food: 3

Service: 2

Ruperto Gonzalez Jr

Very good place, good

Food: 5

Service: 5

Geferson Gutierritos

??????

Atmosphere: 1

Food: 1

Service: 1

Mary Ortega

I love this place, the food is delicious and very hot and the staff is wonderful ♥️

Atmosphere: 5

Food: 5

Service: 5

Denys Delt music

The best place for lunch.

Atmosphere: 5

Food: 5

Service: 5

Yaquelin Vargas

Experience was bad, personel too rude. Local really dirty, tables and floor full of food and utensils, no napkins in the dispenser. Yuca more coccion needed. My last visit to this location. ?

Atmosphere: 1

Food: 3

Service: 1

Edith G.

Two months ago October 2023 I had the best chicken soup, so today I asked my son to get one. Semi hard pcs, sweet plantain in the soup was hard as any vegetables in the soup. Don't waste time & money specially if you're feeling poorly. Too bad because they are super close to my home.

Setra Etc

Customer service was horrible ladies were rude. Floors sticky and slippery and we asked them to clean it we sat there and ate it never got cleaned up . Food items missing and when I went back to ask for them cashier looked at and walked away cause her friend came in the restaurant to hand her a vape pen then she proceeded to go outside. Bathrooms were completely trashed . Completely unacceptable!!!!!

Atmosphere: 1

Service: 1

Carmen Elisa Mendez

Should be ashamed, Media Noche?...disgusting...tiny piece of cheese, awful bread n jam, only the pork was acceptable and let's not tall about presentation.I go to another restaurant, hardly to this one.... the worse in the area. Put your SH together. ??????????????

Food: 2

Service: 2

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