I have my luch here so often because it has great service and good chicken as I love it. Wonderful people at this Pollo Tropical in Kendal
Atmosphere: 5
Food: 5
Service: 5
A De Rodriguez (Naphtali)
Great flavor excellent value.
Atmosphere: 5
Food: 5
Service: 5
Luis Leon
*Great place for lunch and dinner. * Reasonable price * Food is well prepared * Fast service
Atmosphere: 5
Food: 5
Service: 5
Alex Rodriguez
I went there at 12 In the afternoon and they didn’t have any curry sauce they never have any if I was the manager there I’d make sure I’d have enough of each sauce for a whole year it’s ridiculous and are you guys going to actually do something about it or just ignore the situation
Atmosphere: 1
Food: 1
Service: 1
Fernando Carrillo
I purchased a family meal duo. One of the meats was missing. Didnt realize until i got home 15 mins later. Called the number on the receipt which asks your for the store number, I entered it but doesnt recognize it.
Atmosphere: 3
Food: 3
Service: 1
COOL MOM
None of the employees at this location ever have a good attitude. The food sometimes can be dry. Because of that I try to avoid coming here but for a last minute option sometimes I will decide to get dinner here. But after picking up some food a few weeks ago (my 1st review didn't show publicly for some reason) I wont be back to this location. Maybe it's just my personal preference but I didn't find it sanitary for the employee to spary down the stove while chicken was out in the open like how it is in the photo, or with the food exposed behind him. In the photo you do not see the mist from the spary in the air but the mist was definitely taking over the air space. So I don't see how it wouldn't have made it on to the food around him. At that point I grew concern about what the food was exposed to as the employees were cleaning and serving food at the same time to go be able to go home at midnight (I was there an hour before closing). It was gross to say the least. I won't be back.
Atmosphere: 1
Food: 1
Service: 1
Anthony S
Always good to have a quick bite here.
I never understood in the drive thru the purpose of the employee standing way up front in the line
Stacking up cars in the parking lot while the line is completely empty.
Why don’t they stand closer to the original voice box so the traffic accumulates inside the line rather than in the parking lot
It’s not just this Pollo Tropical that does this it’s nearly all of them
Blows my mind.
Atmosphere: 5
Food: 5
Service: 4
Saad Khan
If you ever wondered what it feels like to pay full price for half an order, or sometimes no order at all, this is the perfect spot for you. Three days ago, I ordered a platter — surprise, surprise, they forgot the beans. Yesterday, I thought maybe lightning wouldn’t strike twice, so I tried a boneless chicken platter. Guess what? They forgot the chicken. Imagine Pollo Tropical serving you a platter with no pollo. That’s like Starbucks selling you an empty cup and calling it a latte.
When I went back to confront the manager (because who wouldn’t?), he admitted this time it was their mistake but claimed last time it was mine. Apparently, when I returned the entire package last time, he later “found the beans” in the bag. Maybe he has a side gig dumpster diving, who knows.
And instead of apologizing, he doubled down and got rude. Bold strategy — rob customers of food, time, and money, then accuse them on top of it. Honestly, I should’ve called the cops for the little robbery going on here, but I decided not to waste any more of my life at this filthy place. I did call corporate though, so let’s see if they care enough to do anything or if this manager keeps running his comedy show.
So yeah, if you enjoy paying for food that never arrives and being accused of lying about it, this is your spot. Otherwise, do yourself a favor and eat literally anywhere else.
Also i think the managers name is Jose. He was in red Tshirt. If you guys had the same experience then please share it. This place doesn’t even deserve a 1 star TBH. I love pollo tropical but the management at this location is awful.
Atmosphere: 1
Food: 1
Service: 1
Alexandra Sanchez
This is the second time we order and the food was missing and the guys at the window was so rude and upset
Atmosphere: 1
Food: 2
Service: 1
Zaravv
Long story short this review stuff is not really me, but God bless the gentleman who works nights in the drive-through. I don’t know his name unfortunately, but he needs a raise and acknowledgment. Such a positive outgoing man. typically you don’t get this type of service in fast food, but it’s good to see once in a while. Maybe these type of acknowledgments get shown to him so hopefully it does!!! Keep that energy my man it’s gonna take you places. God is good and karma is real. You keep putting good. It’s gonna come right back to you!!!!!
Love this place. But today JOSE wasn’t very nice is where I’ll leave it Probably won’t come back to this store.
Thank u to the manager tho 🙏🙏 she was great
Food: 5
Matthew VonBoeckman
Service would of gotten 5 if anyone spoke English
Atmosphere: 5
Food: 5
Service: 4
Yasmany Madruga
Delicious food and attention
Atmosphere: 5
Food: 5
Service: 5
Jose Santana
I Ordered a whole family meal. I chose both meat types and they didn’t put any chicken breasts nor wings. All I got was the leg and thigh. I called customer service, but no one answered. The portions felt smaller. Very disappointed.
I have my luch here so often because it has great service and good chicken as I love it.
Wonderful people at this Pollo Tropical in Kendal
Atmosphere: 5
Food: 5
Service: 5
Great flavor excellent value.
Atmosphere: 5
Food: 5
Service: 5
*Great place for lunch and
dinner.
* Reasonable price
* Food is well prepared
* Fast service
Atmosphere: 5
Food: 5
Service: 5
I went there at 12 In the afternoon and they didn’t have any curry sauce they never have any if I was the manager there I’d make sure I’d have enough of each sauce for a whole year it’s ridiculous and are you guys going to actually do something about it or just ignore the situation
Atmosphere: 1
Food: 1
Service: 1
I purchased a family meal duo. One of the meats was missing. Didnt realize until i got home 15 mins later. Called the number on the receipt which asks your for the store number, I entered it but doesnt recognize it.
Atmosphere: 3
Food: 3
Service: 1
None of the employees at this location ever have a good attitude. The food sometimes can be dry. Because of that I try to avoid coming here but for a last minute option sometimes I will decide to get dinner here. But after picking up some food a few weeks ago (my 1st review didn't show publicly for some reason) I wont be back to this location. Maybe it's just my personal preference but I didn't find it sanitary for the employee to spary down the stove while chicken was out in the open like how it is in the photo, or with the food exposed behind him. In the photo you do not see the mist from the spary in the air but the mist was definitely taking over the air space. So I don't see how it wouldn't have made it on to the food around him. At that point I grew concern about what the food was exposed to as the employees were cleaning and serving food at the same time to go be able to go home at midnight (I was there an hour before closing). It was gross to say the
least. I won't be back.
Atmosphere: 1
Food: 1
Service: 1
Always good to have a quick bite here.
I never understood in the drive thru the purpose of the employee standing way up front in the line
Stacking up cars in the parking lot while the line is completely empty.
Why don’t they stand closer to the original voice box so the traffic accumulates inside the line rather than in the parking lot
It’s not just this Pollo Tropical that does this it’s nearly all of them
Blows my mind.
Atmosphere: 5
Food: 5
Service: 4
If you ever wondered what it feels like to pay full price for half an order, or sometimes no order at all, this is the perfect spot for you. Three days ago, I ordered a platter — surprise, surprise, they forgot the beans. Yesterday, I thought maybe lightning wouldn’t strike twice, so I tried a boneless chicken platter. Guess what? They forgot the chicken. Imagine Pollo Tropical serving you a platter with no pollo. That’s like Starbucks selling you an empty cup and calling it a latte.
When I went back to confront the manager (because who wouldn’t?), he admitted this time it was their mistake but claimed last time it was mine. Apparently, when I returned the entire package last time, he later “found the beans” in the bag. Maybe he has a side gig dumpster diving, who knows.
And instead of apologizing, he doubled down and got rude. Bold strategy — rob customers of food, time, and money, then accuse them on top of it. Honestly, I should’ve called the cops for the little robbery going on here, but I decided not to waste any more of my life at this filthy place. I did call corporate though, so let’s see if they care enough to do anything or if this manager keeps running his comedy show.
So yeah, if you enjoy paying for food that never arrives and being accused of lying about it, this is your spot. Otherwise, do yourself a favor and eat literally anywhere else.
Also i think the managers name is Jose. He was in red Tshirt. If you guys had the same experience then please share it. This place doesn’t even deserve a 1 star TBH. I love pollo tropical but the management at this location is awful.
Atmosphere: 1
Food: 1
Service: 1
This is the second time we order and the food was missing and the guys at the window was so rude and upset
Atmosphere: 1
Food: 2
Service: 1
Long story short this review stuff is not really me, but God bless the gentleman who works nights in the drive-through. I don’t know his name unfortunately, but he needs a raise and acknowledgment. Such a positive outgoing man. typically you don’t get this type of service in fast food, but it’s good to see once in a while. Maybe these type of acknowledgments get shown to him so hopefully it does!!!
Keep that energy my man it’s gonna take you places. God is good and karma is real. You keep putting good. It’s gonna come right back to you!!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love this place. But today JOSE wasn’t very nice is where I’ll leave it Probably won’t come back to this store.
Thank u to the manager tho 🙏🙏 she was great
Food: 5
Service would of gotten 5 if anyone spoke English
Atmosphere: 5
Food: 5
Service: 4
Delicious food and attention
Atmosphere: 5
Food: 5
Service: 5
I Ordered a whole family meal. I chose both meat types and they didn’t put any chicken breasts nor wings. All I got was the leg and thigh. I called customer service, but no one answered. The portions felt smaller. Very disappointed.
Atmosphere: 3
Food: 4
Service: 4
Wonderful place 💙🫶❤️
Atmosphere: 5
Food: 5
Service: 5
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