The chicken is the best!!! The drive thru person could be a little more friendly
Atmosphere: 5
Food: 5
Service: 5
Antrinette Owens
Everything was great
Atmosphere: 5
Food: 5
Service: 5
Emmanuel Costume
This was the first time I went in person, and honestly, it was such a great experience that I felt like sharing it. I had heard a lot of good things before, but sometimes you do not know what to expect until you go yourself. From the moment I walked in, I felt comfortable. The atmosphere was welcoming without being overwhelming, and I immediately noticed how well the place was kept. It was clean, organized, and had a calm energy that made it easy to settle in and enjoy myself.
The employees were absolutely amazing and genuinely nice. Every interaction I had felt authentic, not forced. They greeted me with smiles, were quick to answer my questions, and made me feel like a valued guest instead of just another customer passing through. That level of kindness really stood out to me because it is not something you see everywhere these days. It made me appreciate the effort that goes into creating a positive environment, and it honestly set the tone for the rest of my visit.
The food I bought was way better than I expected. I thought it might just be average, but it surprised me in the best way. The flavors were fresh, the portions were generous, and it all came together to make a meal that felt worth every penny. Eating there was not just about filling up, it was part of the overall experience. I could tell they cared about quality, and it made a big difference.
Another thing I really appreciated was how the place was not super noisy. Sometimes when you go out, it can feel chaotic or overwhelming, but here it was just right. There was enough energy to feel lively, but it never crossed into being distracting or stressful. I left feeling relaxed, happy, and glad I had finally decided to go.
Atmosphere: 5
Food: 5
Service: 5
kisha
The quality of the food was good but the quantity portion is not
Atmosphere: 3
Food: 4
Service: 2
Theresa Ford
I love the park I workout and enjoy the atmosphere the park is always clean and people are very friendly. I have been working out at this for 38 years.
Atmosphere: 5
Mike
Will not be comeing back their your night mager dont know how to talk to the gest. And ask for her name and she told me maire and that was not her name . That was my spot now not coming back
Atmosphere: 1
Food: 1
Service: 1
Hector
Never again.
Atmosphere: 1
Food: 1
Service: 1
Noah Dartz
Great people, they treat you like family. Very respectful staff. Bathrooms have no code. All is welcome.
Atmosphere: 5
Food: 5
Service: 5
ADD AIM ANY
From the moment I walked into Pollo Tropical, I knew I was in for a great experience! The customer service was amazing—Tony was incredibly knowledgeable about the menu items and shared the different options they had available, while Olga was extremely helpful and pleasant when serving the food. The dining room was spotless, and even the bathroom was clean and pristine, which speaks volumes about how much care they put into their restaurant. The atmosphere was warm and welcoming, making the whole experience even better.
I’m truly grateful for my time at Pollo Tropical. Outstanding job to the entire team—you’ve gained a loyal customer!
Atmosphere: 5
Food: 5
Service: 5
C Patt
The workers are so nice and the FOOD!!!!! oh my goshness, the food is amazing and so authentically cuban. Please do yourself a favor and indulge in pollo tropical, it is a gem!!!! ❤️❤️
I always get take out. Its fast and delicious. I normally order the churasco platter.
Atmosphere: 5
Food: 5
Service: 5
Sarah Pollicove-Yaya
Should have read the reviews and gone to a different location. To start off, the employee taking orders at the counter was really struggling. We had to repeat what we wanted to order numerous times. He didn’t understand me when I asked for silverware. Had to repeat myself twice. While in the bathroom, an employee came in, was in a stall, talked on her phone for a few minutes, flushed the toilet and then LEFT! She did not wash her hands. (And she was in the small stall without a sink). Makes me regret eating any of the food here. If we get sick, we’ll know why. Food was lacking over all. Plantains were ok. Fried yuca seemed like it had been sitting out and wasn’t as crispy as we like. Chicken was a little overcooked and dry, and pieces were small. My bowl of beans was more like a bowl of bean juice. Whereas my husband’s actually had a lot more beans to it. Overall, very unimpressed. There are better locations to visit in Miami. Choose those instead.
Atmosphere: 1
Food: 2
Service: 1
Jane Doe
The staff is honestly just ridiculous, the whole store is just a mess and seems like its being ran from the top of their heads or smth and the staff there are just difficult... prime example inserted lol. Im guessing it was their rush hour but why are you pouring all your emotions out on a customer..? They obviously get overwhelmed easily and start stressing infront of you over a question. like just give me my food chuzzy
Atmosphere: 1
Service: 1
Javier Clement
Good food but the female manager with dreadlocks usually wearing red is HORRIBLY rude.
Atmosphere: 2
Food: 4
Service: 1
Franklin
I gave this place not one, not two, but three chances. I came here three days in a row—like a hopeful fool. And every single time, they messed up my order. Not complicated stuff either. We’re talking basic, drive-thru-level competence. It’s chicken and rice.
Look, if you’re going to hire people to take orders, maybe make sure they can actually take an order. I’m not asking for Michelin star service—I just want what I paid for. Once is a mistake. Twice is a problem. Three times? That’s a business model.
Minimum effort, minimum standards. Minimum wage is fair, because maximum attention to detail clearly isn’t on the menu.
The chicken is the best!!!
The drive thru person could be a little more friendly
Atmosphere: 5
Food: 5
Service: 5
Everything was great
Atmosphere: 5
Food: 5
Service: 5
This was the first time I went in person, and honestly, it was such a great experience that I felt like sharing it. I had heard a lot of good things before, but sometimes you do not know what to expect until you go yourself. From the moment I walked in, I felt comfortable. The atmosphere was welcoming without being overwhelming, and I immediately noticed how well the place was kept. It was clean, organized, and had a calm energy that made it easy to settle in and enjoy myself.
The employees were absolutely amazing and genuinely nice. Every interaction I had felt authentic, not forced. They greeted me with smiles, were quick to answer my questions, and made me feel like a valued guest instead of just another customer passing through. That level of kindness really stood out to me because it is not something you see everywhere these days. It made me appreciate the effort that goes into creating a positive environment, and it honestly set the tone for the rest of my visit.
The food I bought was way better than I expected. I thought it might just be average, but it surprised me in the best way. The flavors were fresh, the portions were generous, and it all came together to make a meal that felt worth every penny. Eating there was not just about filling up, it was part of the overall experience. I could tell they cared about quality, and it made a big difference.
Another thing I really appreciated was how the place was not super noisy. Sometimes when you go out, it can feel chaotic or overwhelming, but here it was just right. There was enough energy to feel lively, but it never crossed into being distracting or stressful. I left feeling relaxed, happy, and glad I had finally decided to go.
Atmosphere: 5
Food: 5
Service: 5
The quality of the food was good but the quantity portion is not
Atmosphere: 3
Food: 4
Service: 2
I love the park I workout and enjoy the atmosphere the park is always clean and people are very friendly. I have been working out at this for 38 years.
Atmosphere: 5
Will not be comeing back their your night mager dont know how to talk to the gest. And ask for her name and she told me maire and that was not her name . That was my spot now not coming back
Atmosphere: 1
Food: 1
Service: 1
Never again.
Atmosphere: 1
Food: 1
Service: 1
Great people, they treat you like family. Very respectful staff. Bathrooms have no code. All is welcome.
Atmosphere: 5
Food: 5
Service: 5
From the moment I walked into Pollo Tropical, I knew I was in for a great experience! The customer service was amazing—Tony was incredibly knowledgeable about the menu items and shared the different options they had available, while Olga was extremely helpful and pleasant when serving the food.
The dining room was spotless, and even the bathroom was clean and pristine, which speaks volumes about how much care they put into their restaurant. The atmosphere was warm and welcoming, making the whole experience even better.
I’m truly grateful for my time at Pollo Tropical. Outstanding job to the entire team—you’ve gained a loyal customer!
Atmosphere: 5
Food: 5
Service: 5
The workers are so nice and the FOOD!!!!! oh my goshness, the food is amazing and so authentically cuban. Please do yourself a favor and indulge in pollo tropical, it is a gem!!!! ❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I always get take out. Its fast and delicious. I normally order the churasco platter.
Atmosphere: 5
Food: 5
Service: 5
Should have read the reviews and gone to a different location. To start off, the employee taking orders at the counter was really struggling. We had to repeat what we wanted to order numerous times. He didn’t understand me when I asked for silverware. Had to repeat myself twice. While in the bathroom, an employee came in, was in a stall, talked on her phone for a few minutes, flushed the toilet and then LEFT! She did not wash her hands. (And she was in the small stall without a sink). Makes me regret eating any of the food here. If we get sick, we’ll know why. Food was lacking over all. Plantains were ok. Fried yuca seemed like it had been sitting out and wasn’t as crispy as we like. Chicken was a little overcooked and dry, and pieces were small. My bowl of beans was more like a bowl of bean juice. Whereas my husband’s actually had a lot more beans to it. Overall, very unimpressed. There are better locations to visit in Miami. Choose those instead.
Atmosphere: 1
Food: 2
Service: 1
The staff is honestly just ridiculous, the whole store is just a mess and seems like its being ran from the top of their heads or smth and the staff there are just difficult... prime example inserted lol. Im guessing it was their rush hour but why are you pouring all your emotions out on a customer..? They obviously get overwhelmed easily and start stressing infront of you over a question. like just give me my food chuzzy
Atmosphere: 1
Service: 1
Good food but the female manager with dreadlocks usually wearing red is HORRIBLY rude.
Atmosphere: 2
Food: 4
Service: 1
I gave this place not one, not two, but three chances. I came here three days in a row—like a hopeful fool. And every single time, they messed up my order. Not complicated stuff either. We’re talking basic, drive-thru-level competence. It’s chicken and rice.
Look, if you’re going to hire people to take orders, maybe make sure they can actually take an order. I’m not asking for Michelin star service—I just want what I paid for. Once is a mistake. Twice is a problem. Three times? That’s a business model.
Minimum effort, minimum standards. Minimum wage is fair, because maximum attention to detail clearly isn’t on the menu.
Do better guys!!! Come on
Food: 4
Service: 2
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