I visited Pollo Tropical for dine-in and ordered a TropiChop with Mojo Roast Pork. The meal was mostly good, but the beans were not up to their usual quality.
At the counter, the staff member told me: “Te debo la yuquita, se está friendo” (I owe you the yuca, it’s still frying). I let her know: “Okay, I’ll start eating; please let me know as soon as it’s ready.” Unfortunately, she never called me back.
After finishing my meal, I approached the counter again to ask about the yuca. She simply said: “I’m sorry, I forgot.”
While the food was decent, this lack of follow-through on service was disappointing. I understand things can get busy, but a little attention to customer requests would have made the experience much better.
Atmosphere: 3
Food: 4
Service: 2
Nubia Aroca
Everything excellent.
Atmosphere: 5
Food: 5
Service: 5
Fk Millie
Good vibes and food
Atmosphere: 5
Food: 5
Service: 5
carlos garcia
Congratulations to the lady who cleans. Good job.
Atmosphere: 5
Food: 5
Service: 5
SAHARA AVILA
I came Sunday dying to eat at pollo tropical every time we ordered something they didn't have it so went to burger King instead they have everything but hate ordering thru a machine no more employees no were sad
Humoristas Colombianos sas
Very good!!!
Atmosphere: 5
Food: 5
Service: 5
Andrés S. Tórrez Castañares
Rich, very Latin, pleasant treatment from most of the staff, price perhaps a little high in some options
Atmosphere: 4
Food: 5
Service: 5
Mario Ocampo
Not made at the moment
Yunior Marrero
The service is too bad
Atmosphere: 2
Food: 4
Service: 1
Tracelyn John
This restaurant was great and the workers were amazing very helpful. I had an issue with my card and they made sure they helped me solve it and did not dismiss me .
The food is very good and the service, but what I don't like very much is eating in the take-out containers (to go) they should put disposable plates to eat in the place. There is a Cuban food place where they give you dishes according to the number of diners and it is more comfortable. Thank you!
Atmosphere: 4
Food: 5
Service: 5
Héctor Gavilla
The entire menu of this Tropical Chicken is super delicious. I recommend it.
I visited Pollo Tropical for dine-in and ordered a TropiChop with Mojo Roast Pork. The meal was mostly good, but the beans were not up to their usual quality.
At the counter, the staff member told me: “Te debo la yuquita, se está friendo” (I owe you the yuca, it’s still frying). I let her know: “Okay, I’ll start eating; please let me know as soon as it’s ready.” Unfortunately, she never called me back.
After finishing my meal, I approached the counter again to ask about the yuca. She simply said: “I’m sorry, I forgot.”
While the food was decent, this lack of follow-through on service was disappointing. I understand things can get busy, but a little attention to customer requests would have made the experience much better.
Atmosphere: 3
Food: 4
Service: 2
Everything excellent.
Atmosphere: 5
Food: 5
Service: 5
Good vibes and food
Atmosphere: 5
Food: 5
Service: 5
Congratulations to the lady who cleans. Good job.
Atmosphere: 5
Food: 5
Service: 5
I came Sunday dying to eat at pollo tropical every time we ordered something they didn't have it so went to burger King instead they have everything but hate ordering thru a machine no more employees no were sad
Very good!!!
Atmosphere: 5
Food: 5
Service: 5
Rich, very Latin, pleasant treatment from most of the staff, price perhaps a little high in some options
Atmosphere: 4
Food: 5
Service: 5
Not made at the moment
The service is too bad
Atmosphere: 2
Food: 4
Service: 1
This restaurant was great and the workers were amazing very helpful. I had an issue with my card and they made sure they helped me solve it and did not dismiss me .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Chicken with 3 Sides
Restaurantji Recommends
very satisfied 💯
Atmosphere: 5
Food: 5
Service: 5
The food is very good and the service, but what I don't like very much is eating in the take-out containers (to go) they should put disposable plates to eat in the place. There is a Cuban food place where they give you dishes according to the number of diners and it is more comfortable. Thank you!
Atmosphere: 4
Food: 5
Service: 5
The entire menu of this Tropical Chicken is super delicious. I recommend it.
Atmosphere: 5
Food: 5
Service: 5
This chicken has always been excellent
What a poor service
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