Love the food, the flavors are spot on. Had not been here for awhile. They took away the sauce bar and to be honest the feel of the place now is too bland. The service was excellent and they were very quick even with a long line.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Black Beans, Crispy Chicken, Fried Yuca
Naz Castro
Horrible! Had to wait an additional 45 minutes after my pickup time for my catered order for a funeral. No sense of customer service or satisfaction. I spent over a $100. The manager on duty Mayte needs to be demoted, she doesn’t know what being a manager entails. She was very rude and condescending. Corporate will definitely be notified.
Atmosphere: 1
Food: 1
Service: 1
Eileen Ballard
First time..very pleasantly surprised. Better than average fast food
Food: 5
Service: 5
Maritza Martinez
Pollo never disappoints.
Mel Rez
Updating my review after being a customer for 3 years. I will NO longer order from this Pollo tropical. Specially thru uber eats. The portions are minuscule compared to my previous orders. Today made me change my mind completely. I received less than the normal chicken in my tropichop and salad and on top of that, it was burnt black dry chicken . It is disgusting, i refuse to eat this garbage and I will follow through with uber eats. This place is on a downhill decline. AVOID IT DONT THROW YOUT MONEY AWAY!!!
Atmosphere: 1
Food: 1
Service: 1
Keilyn
The drive thru attendants were so nice and welcoming! One of them even complimented the ducks on my jeep.
Atmosphere: 5
Food: 5
Service: 5
Nico Cubillos
Great place, great prices, amazing parking and fast service
Atmosphere: 5
Food: 5
Service: 5
Luis Echeverri
Staff very kind and fast responding monday at 4pm. I used at special coupon for mondays received on the app. Food it was good and fresh. Dessert was deliciuos.
Atmosphere: 4
Food: 4
Service: 4
L F Gómez
They never have breast for some reason and only give you one drumstick for the 1/2 chicken breast.
Atmosphere: 1
Food: 1
Service: 1
Ricardo Acevedo
Today, I had the pleasure of being assisted by the store manager, Laura. I placed a large catering order, and she made the entire process smooth and manageable. Since this was a company order, it was a bit more complex, but she handled everything with great patience and professionalism.
While Laura was helping me, Lianet efficiently managed the register, keeping other customers’ orders moving seamlessly.
Overall, the food was delicious, and the service from both employees was outstanding.
STAY AWAY. Ordering for delivery is just another reason to get a heart attack. These people simply can't have the capacity to train the employees to send a complete order. My last order missed the PORK. Pollo refunded me with a coupon that expires THE SAME DAY forcing me to buy something even when I was not planning to. This store is HORRIBLE.
Esta tienda es HORRIBLE. NO mandan las ordenes completas NUNCA. Han sido advertidos.
Atmosphere: 1
Food: 1
Service: 1
Mauricio Biarrieta
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
And bear
Is there a quick food is good and the prices for the food is good
Atmosphere: 5
Food: 5
Service: 5
No name
Every other time I go to the pick-up window, I end up being “helped” by the same woman who is extremely dismissive. It genuinely feels like it bothers her when I ask for condiments, as if I’m asking for something unreasonable instead of a simple part of the order. Her attitude comes across as though she owns the sauces, or that my request is worth a million dollars. This kind of customer service is unacceptable. Staff need to be redirected and reminded that their job exists because of the customers they serve. It’s no wonder so many people prefer ordering online now—who would want to deal with such negative attitudes in person? Find a new job if you don’t like working serving customers .
Love the food, the flavors are spot on. Had not been here for awhile. They took away the sauce bar and to be honest the feel of the place now is too bland.
The service was excellent and they were very quick even with a long line.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Black Beans, Crispy Chicken, Fried Yuca
Horrible! Had to wait an additional 45 minutes after my pickup time for my catered order for a funeral. No sense of customer service or satisfaction. I spent over a $100. The manager on duty Mayte needs to be demoted, she doesn’t know what being a manager entails. She was very rude and condescending. Corporate will definitely be notified.
Atmosphere: 1
Food: 1
Service: 1
First time..very pleasantly surprised. Better than average fast food
Food: 5
Service: 5
Pollo never disappoints.
Updating my review after being a customer for 3 years. I will NO longer order from this Pollo tropical. Specially thru uber eats. The portions are minuscule compared to my previous orders. Today made me change my mind completely. I received less than the normal chicken in my tropichop and salad and on top of that, it was burnt black dry chicken . It is disgusting, i refuse to eat this garbage and I will follow through with uber eats. This place is on a downhill decline. AVOID IT DONT THROW YOUT MONEY AWAY!!!
Atmosphere: 1
Food: 1
Service: 1
The drive thru attendants were so nice and welcoming! One of them even complimented the ducks on my jeep.
Atmosphere: 5
Food: 5
Service: 5
Great place, great prices, amazing parking and fast service
Atmosphere: 5
Food: 5
Service: 5
Staff very kind and fast responding monday at 4pm. I used at special coupon for mondays received on the app.
Food it was good and fresh. Dessert was deliciuos.
Atmosphere: 4
Food: 4
Service: 4
They never have breast for some reason and only give you one drumstick for the 1/2 chicken breast.
Atmosphere: 1
Food: 1
Service: 1
Today, I had the pleasure of being assisted by the store manager, Laura. I placed a large catering order, and she made the entire process smooth and manageable. Since this was a company order, it was a bit more complex, but she handled everything with great patience and professionalism.
While Laura was helping me, Lianet efficiently managed the register, keeping other customers’ orders moving seamlessly.
Overall, the food was delicious, and the service from both employees was outstanding.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
STAY AWAY.
Ordering for delivery is just another reason to get a heart attack. These people simply can't have the capacity to train the employees to send a complete order. My last order missed the PORK. Pollo refunded me with a coupon that expires THE SAME DAY forcing me to buy something even when I was not planning to. This store is HORRIBLE.
Esta tienda es HORRIBLE. NO mandan las ordenes completas NUNCA. Han sido advertidos.
Atmosphere: 1
Food: 1
Service: 1
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Is there a quick food is good and the prices for the food is good
Atmosphere: 5
Food: 5
Service: 5
Every other time I go to the pick-up window, I end up being “helped” by the same woman who is extremely dismissive. It genuinely feels like it bothers her when I ask for condiments, as if I’m asking for something unreasonable instead of a simple part of the order. Her attitude comes across as though she owns the sauces, or that my request is worth a million dollars. This kind of customer service is unacceptable. Staff need to be redirected and reminded that their job exists because of the customers they serve. It’s no wonder so many people prefer ordering online now—who would want to deal with such negative attitudes in person?
Find a new job if you don’t like working serving customers .
Atmosphere: 1
Food: 1
Service: 1
Love it
Atmosphere: 5
Food: 5
Service: 5
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