Chicken Caesar salad barely had any chicken on it, also the lemonade had zero sugar super bitter. The service was mediocre and they forgot dressings and side sauces. Definitely over priced for the lack of quality.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Fried Yuca
Private Google Account
The service here is abysmal. The employees are rude to the customers and the manager on shift doesn't speak ANY english at all, not even a little. There is an issue at this location 100% of the time
Atmosphere: 5
Food: 3
Service: 1
Francisco Sanchez
Paid for 2 reg tropichops with girl at entrance to drive thru, no receipt. Out of brown rice, white rice was all stuck together. Window person did not offer any sauces. I realized when I got home there was hardly any chicken, about a quarter portion of a normal tropichop! Wasted $20. Check your food carefully before leaving drive through. Would not recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
Yaritza Romero
Very delicious food and customer services.
Atmosphere: 5
Food: 5
Service: 5
junior 305
I guess it depends the time of the day They had me pull around to the parking lot obviously it's to not mess up their wait time on the line but enough time for me to write this review ... I've been waiting like 5 minutes and I'm still waiting ... still waiting nothing fancy but crispy chicken sandwich with Caesar salad... still waiting I guess I'm going to have to go inside yeah this is some BS
Johnny Gonzalez
It's a good pollo they are serving good food out of this location
Food: 4
Service: 4
Martin Kano
The food is delicious, but if you order takeout, check that the order is complete, because they ALWAYS forget to put something, whether it's rice, beans or sauces.
Atmosphere: 1
Food: 5
Service: 1
Laura Klein
The food has a great flavor and is cooked well. The wait for the food can be mind-numbingly long. The staff is friendly and the restaurant is always clean when I go in. I love that veterans are honored here with a free meal on 2nd Tuesdays. Thank you for honoring America's vets!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Quarter Chicken Dinner
Yoli Pena
I love Pollo Tropical but you have to eat it there in the place, because every time you order to go they give you the worst chicken they have: dry, cold and burnt, but that's always when you order to go. I'm considering suing, I'm tired of the same thing. 😡😡😡😡😡
Would give 0 star if possible, little girl took order at the drive through, did not give a receipt and when we got home our order was completely wrong, what a shame, specially when you have small kids that are hungry! Horrible service.
Service: 1
Wilder Molina
Excellent service but sometimes you first have to check if the food order with the sauce you prefer is complete before going home, that is through the window. otherwise excellent service
Atmosphere: 5
Food: 5
Service: 4
Matthew Barroso
Customer service is awfull allergic to wheat i ask for no bread then they put bread i tell them they made a mistake and they get mad at you
Atmosphere: 2
Service: 1
Gabriela Herrero
Served raw chicken. This is the second time this has happened to me at this specific pollo tropical.
Food: 1
Service: 1
Angel Fournier
if i could give this pollo tropical no stars, i would. this is the 3rd time in a row that they have completely messed up my orders.
Good food, dirty bathroom
Atmosphere: 4
Food: 4
Service: 4
Chicken Caesar salad barely had any chicken on it, also the lemonade had zero sugar super bitter. The service was mediocre and they forgot dressings and side sauces. Definitely over priced for the lack of quality.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Fried Yuca
The service here is abysmal. The employees are rude to the customers and the manager on shift doesn't speak ANY english at all, not even a little. There is an issue at this location 100% of the time
Atmosphere: 5
Food: 3
Service: 1
Paid for 2 reg tropichops with girl at entrance to drive thru, no receipt.
Out of brown rice, white rice was all
stuck together. Window person did not offer any sauces. I realized when I got
home there was hardly any chicken, about a quarter portion
of a normal tropichop!
Wasted $20.
Check your food carefully before
leaving drive through.
Would not recommend this place
to anyone.
Atmosphere: 1
Food: 1
Service: 1
Very delicious food and customer services.
Atmosphere: 5
Food: 5
Service: 5
I guess it depends the time of the day They had me pull around to the parking lot obviously it's to not mess up their wait time on the line but enough time for me to write this review ... I've been waiting like 5 minutes and I'm still waiting ... still waiting nothing fancy but crispy chicken sandwich with Caesar salad... still waiting I guess I'm going to have to go inside yeah this is some BS
It's a good pollo they are serving good food out of this location
Food: 4
Service: 4
The food is delicious, but if you order takeout, check that the order is complete, because they ALWAYS forget to put something, whether it's rice, beans or sauces.
Atmosphere: 1
Food: 5
Service: 1
The food has a great flavor and is cooked well. The wait for the food can be mind-numbingly long. The staff is friendly and the restaurant is always clean when I go in. I love that veterans are honored here with a free meal on 2nd Tuesdays. Thank you for honoring America's vets!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Quarter Chicken Dinner
I love Pollo Tropical but you have to eat it there in the place, because every time you order to go they give you the worst chicken they have: dry, cold and burnt, but that's always when you order to go. I'm considering suing, I'm tired of the same thing. 😡😡😡😡😡
Restaurantji Recommends
Would give 0 star if possible, little girl took order at the drive through, did not give a receipt and when we got home our order was completely wrong, what a shame, specially when you have small kids that are hungry! Horrible service.
Service: 1
Excellent service but sometimes you first have to check if the food order with the sauce you prefer is complete before going home, that is through the window. otherwise excellent service
Atmosphere: 5
Food: 5
Service: 4
Customer service is awfull allergic to wheat i ask for no bread then they put bread i tell them they made a mistake and they get mad at you
Atmosphere: 2
Service: 1
Served raw chicken. This is the second time this has happened to me at this specific pollo tropical.
Food: 1
Service: 1
if i could give this pollo tropical no stars, i would. this is the 3rd time in a row that they have completely messed up my orders.
Atmosphere: 1
Food: 1
Service: 1
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