special thank you to lilianis y melissa for being so thoughtful and quick to prepare the large order i placed on 4/18
Nicolle Mery
Very good service here. Order online, pickup to go. Always attentive.
Sandy Leon
I go to this location almost daily. ALWAYS on point with call ahead orders. I've never had an issue. The staff there is very responsive and hands on. This is the best Pollo Tropical I've been to.
Adriel Lopez
I just received a catering order I made yesterday after which I paid individual packaging. When the order got here everything came buffet style and when I call customer service they couldn’t give me a resolution. Very unhappy with this service and won’t be ordering anymore from here.
Atmosphere: 1
Food: 5
Service: 1
Alain Rodriguez
Everything was excellent.
Atmosphere: 5
Food: 5
Service: 5
City Watch
I RATHER EAT A PROTEIN BAR THAN EAT THEIR PORK EVER AGAIN! The WORST pork I've ever had.like wow. Super rubbery, slime & full of more fat than actual meat. Waste of $10. This location is garbage !
Atmosphere: 1
Food: 1
Service: 1
pedro gonzalez
Eileen gave me magnificent service, she is very attentive to details, thank you for everything and see you next time.
Atmosphere: 5
Food: 5
Service: 5
Robert Hurtado
Chichen VERY dry w no taste. Looked like were cooked long time BEFORE we arrived.
They DO NO OFFER any type of dressings. No cilintro dressing, no bbq souse, NOTHING.
Near the fire were lots of layers chickens all ready cooked staked on top of each other. Looked very old and dry.
WILL NOT GO BACK.
Atmosphere: 3
Food: 1
Service: 3
Edith Valdes
I placed an order on drive through got home happy to have dinner and when I opened the package they have given me something else completely different. I called them to ask why. I have my receipt and in it it shows what I ordered and the amount I paid. Their answer was I am sorry for the inconvenience. Grrrr. I will never purchase anything from this store. The worst ever
Atmosphere: 1
Food: 1
Service: 1
Ismael Rivera
Young lady at cashier bullying of our chicken request description and correcting it to her Cuban language. This is Miami, the land of the Latin America's Melting pot. Clearly she is defined nor will;l be to deal with public. The dining area was filthy, not brought to her attention who is the face representing Pollo Tropical as we could have been exposed for second humiliation.
Is a shame as that local is very close and on our way home. One, first and last visit.
Kid-friendliness: A normal restaurant for the whole family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cuartos de Pollos Con Ensalada, Arroz Pollo Frijoles Negros Y Maíz
Angelica Alvarez
Pollo tropical is the best place to get a tropic chop meal anytime with rice black beans and chicken thank you so much.
Bert C
Drive thr is always full so I go in for my takeout. It’s hit or miss my yuca fries were cold, a bit frozen inside. It’s happened before. Not very consistent I have ordered the chicken breast meal and the chicken has been pink inside undercooked. The rice & beans hit or miss sometimes there on point other times not. It’s disheartening when you get home and your food that smells great is not cooked right. $14.00 just for a whole chicken alone.
Atmosphere: 1
Food: 2
Service: 2
Rafael Machin
That tropical chicken, the food was terrible, there was no chicken, waiting half an hour and the food was old, terrible customer service, no professionalism, a lot of mess and no hygiene, they didn't mention it to anyone, you will waste your money.
Mario Lázaro García Pérez
I ordered a pick up order of 2 chicken quarters and this is what it looks like, nothing like the photo on the menu
special thank you to lilianis y melissa for being so thoughtful and quick to prepare the large order i placed on 4/18
Very good service here. Order online, pickup to go. Always attentive.
I go to this location almost daily. ALWAYS on point with call ahead orders. I've never had an issue. The staff there is very responsive and hands on. This is the best Pollo Tropical I've been to.
I just received a catering order I made yesterday after which I paid individual packaging. When the order got here everything came buffet style and when I call customer service they couldn’t give me a resolution. Very unhappy with this service and won’t be ordering anymore from here.
Atmosphere: 1
Food: 5
Service: 1
Everything was excellent.
Atmosphere: 5
Food: 5
Service: 5
I RATHER EAT A PROTEIN BAR THAN EAT THEIR PORK EVER AGAIN! The WORST pork I've ever had.like wow. Super rubbery, slime & full of more fat than actual meat. Waste of $10. This location is garbage !
Atmosphere: 1
Food: 1
Service: 1
Eileen gave me magnificent service, she is very attentive to details, thank you for everything and see you next time.
Atmosphere: 5
Food: 5
Service: 5
Chichen VERY dry w no taste. Looked like were cooked long time BEFORE we arrived.
They DO NO OFFER any type of dressings. No cilintro dressing, no bbq souse, NOTHING.
Near the fire were lots of layers chickens all ready cooked staked on top of each other. Looked very old and dry.
WILL NOT GO BACK.
Atmosphere: 3
Food: 1
Service: 3
I placed an order on drive through got home happy to have dinner and when I opened the package they have given me something else completely different. I called them to ask why. I have my receipt and in it it shows what I ordered and the amount I paid. Their answer was I am sorry for the inconvenience. Grrrr. I will never purchase anything from this store. The worst ever
Atmosphere: 1
Food: 1
Service: 1
Young lady at cashier bullying of our chicken request description and correcting it to her Cuban language. This is Miami, the land of the Latin America's Melting pot. Clearly she is defined nor will;l be to deal with public. The dining area was filthy, not brought to her attention who is the face representing Pollo Tropical as we could have been exposed for second humiliation.
Is a shame as that local is very close and on our way home. One, first and last visit.
Ismael
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Excellent service
Parking: Parking availability
Kid-friendliness: A normal restaurant for the whole family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cuartos de Pollos Con Ensalada, Arroz Pollo Frijoles Negros Y Maíz
Pollo tropical is the best place to get a tropic chop meal anytime with rice black beans and chicken thank you so much.
Drive thr is always full so I go in for my takeout. It’s hit or miss my yuca fries were cold, a bit frozen inside. It’s happened before. Not very consistent I have ordered the chicken breast meal and the chicken has been pink inside undercooked. The rice & beans hit or miss sometimes there on point other times not. It’s disheartening when you get home and your food that smells great is not cooked right. $14.00 just for a whole chicken alone.
Atmosphere: 1
Food: 2
Service: 2
That tropical chicken, the food was terrible, there was no chicken, waiting half an hour and the food was old, terrible customer service, no professionalism, a lot of mess and no hygiene, they didn't mention it to anyone, you will waste your money.
I ordered a pick up order of 2 chicken quarters and this is what it looks like, nothing like the photo on the menu
Atmosphere: 3
Food: 2
Service: 3
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