David is an amazing manger and the entire staff was very friendly and of course the food was amazing!
Atmosphere: 5
Food: 5
Service: 5
Raúl Cobo
Great service
Atmosphere: 5
Food: 5
Service: 5
Jack Partagas
Went through drive thru, ordered 1 half chicken meal and two grilled chicken sandwiches and a Yucatan bites and Yucatan cheesy bites. Instead of 2 chicken sandwiches I got 1 chicken breast in a box.... I went over the order 3 times. Didn't have time to deal with it. Very frustrating. wont be going back
Food: 2
Service: 1
Ray Mohamed
Chicken was very dry I asked for all the dark meat and got a combination of dark and white after not eating Pollo Tropical for 2 years I figured they would have improved they just went lower also there's soup had no taste and that was the main reason I went in there.
Atmosphere: 3
Food: 2
Service: 5
Linda Arenas
⭐️⭐️⭐️⭐️⭐️ If I could give this location TEN stars, I absolutely would! ⭐️⭐️⭐️⭐️⭐️
I’ve been to MANY… and I mean MANY Pollo Tropicals, but this one? Hands down, no contest — THE BEST I’ve ever experienced! The food was unbelievably fresh, like it had just been made with extra care just for me. And the service? Next-level amazing!
So often at other locations, it feels like you’re just another person in the assembly line — but here, it was the complete opposite. Every question I asked was answered with kindness, patience, and genuine care. The assistant manager in particular went above and beyond — he was friendly, thorough, and even had us laughing in the middle of ordering!
I have some pretty specific food allergies, and instead of giving me the usual “I don’t know,” he actually went into the back to double-check, making sure I was safe and comfortable. That kind of effort is RARE and so appreciated.
I left not just full, but happy — the kind of happy where you’re still talking about it hours later. If you’re anywhere near this location, do yourself a favor — GO! I wholeheartedly, enthusiastically, and without hesitation recommend this Pollo Tropical. 💯
Atmosphere: 5
Food: 5
Service: 5
Diego Andres
The cashier was very professional and super nice, but it’s 9:05pm on a Saturday night. Cars are surrounding the block so I stepped in because no line inside, I notice everyone inside also waiting. 15 minute wait is unacceptable management do better and fix your operations. I asked for other options and the manager told the cashier everything is taking 15 minutes. I obviously don’t mind waiting it’s just the fact you have a packed restaurant with no food, do better.
Atmosphere: 1
Food: 1
Service: 5
May Lin
Best pollo tropical in Miami! The team and manager David are awesome! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Leilani C.
The food is delicious! But the portions are small! I got the steak and rice.
Atmosphere: 3
Food: 3
Service: 3
Bruh
My boi Albert was very welcoming. Fast, easy, and efficient
Shout out to David who work for the amazing service and this place never misses!
Alberto G
You spend 20 dollars on a meal and are limited to 1 micro cup of onions.
Rolando Abel Bravo Cabrera
Nice service
Sergio Tapia
Food was amazing dude 😎
zobeida cabrero
The staff was very professional and the service was excellent. The food was well prepared and the condiments were perfect. The restaurant was cleaned. I recommend this restaurant very highly for the great price, service and great food.
David is an amazing manger and the entire staff was very friendly and of course the food was amazing!
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Went through drive thru, ordered 1 half chicken meal and two grilled chicken sandwiches and a Yucatan bites and Yucatan cheesy bites. Instead of 2 chicken sandwiches I got 1 chicken breast in a box.... I went over the order 3 times. Didn't have time to deal with it. Very frustrating. wont be going back
Food: 2
Service: 1
Chicken was very dry I asked for all the dark meat and got a combination of dark and white after not eating Pollo Tropical for 2 years I figured they would have improved they just went lower also there's soup had no taste and that was the main reason I went in there.
Atmosphere: 3
Food: 2
Service: 5
⭐️⭐️⭐️⭐️⭐️ If I could give this location TEN stars, I absolutely would! ⭐️⭐️⭐️⭐️⭐️
I’ve been to MANY… and I mean MANY Pollo Tropicals, but this one? Hands down, no contest — THE BEST I’ve ever experienced! The food was unbelievably fresh, like it had just been made with extra care just for me. And the service? Next-level amazing!
So often at other locations, it feels like you’re just another person in the assembly line — but here, it was the complete opposite. Every question I asked was answered with kindness, patience, and genuine care. The assistant manager in particular went above and beyond — he was friendly, thorough, and even had us laughing in the middle of ordering!
I have some pretty specific food allergies, and instead of giving me the usual “I don’t know,” he actually went into the back to double-check, making sure I was safe and comfortable. That kind of effort is RARE and so appreciated.
I left not just full, but happy — the kind of happy where you’re still talking about it hours later. If you’re anywhere near this location, do yourself a favor — GO! I wholeheartedly, enthusiastically, and without hesitation recommend this Pollo Tropical. 💯
Atmosphere: 5
Food: 5
Service: 5
The cashier was very professional and super nice, but it’s 9:05pm on a Saturday night. Cars are surrounding the block so I stepped in because no line inside, I notice everyone inside also waiting. 15 minute wait is unacceptable management do better and fix your operations. I asked for other options and the manager told the cashier everything is taking 15 minutes. I obviously don’t mind waiting it’s just the fact you have a packed restaurant with no food, do better.
Atmosphere: 1
Food: 1
Service: 5
Best pollo tropical in Miami! The team and manager David are awesome! Thank you.
Atmosphere: 5
Food: 5
Service: 5
The food is delicious! But the portions are small! I got the steak and rice.
Atmosphere: 3
Food: 3
Service: 3
My boi Albert was very welcoming. Fast, easy, and efficient
Food: 5
Service: 5
It is good restaurant 👍🏻
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Shout out to David who work for the amazing service and this place never misses!
You spend 20 dollars on a meal and are limited to 1 micro cup of onions.
Nice service
Food was amazing dude 😎
The staff was very professional and the service was excellent. The food was well prepared and the condiments were perfect. The restaurant was cleaned. I recommend this restaurant very highly for the great price, service and great food.
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