Ever since they changed the manager everything has been running smoothly. Love the manager for taking on such a hefty role. It's definitely a thankless job, but I see you! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Danby Patti
I really enjoyed the fresh herbs they used, which elevated the flavors.
Clarisbell De la Mora
Love this place and its food. Great service
Atmosphere: 5
Food: 5
Service: 5
Ismael A
I've had several disappointing experiences lately at this Pollo Tropical. The wait times are excessively long, both for ordering and picking up food. Additionally, my orders have frequently been incomplete.
David Rivera
Worst customer service chicken half way done , I ask for hot sauce manager she is a mess never again
Atmosphere: 1
Food: 1
Dannier Gonzalez
WATCH the meat when ordering Tropichops, I ordered a regular chicken one, but it was only rice beans and vegetables, no meat at all
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Grilled Chicken
Gina Castillo
It's the second time I buy from this location and I am missing an item. This time around not only they charged me for an item I expressly said I did not want but failed to include the replacement item in my order. What an unethical way to work.
Food: 4
Service: 1
Kermitt Man
Service has greatly improved and the food is great! LOVE Pollo Tropical
Atmosphere: 5
Food: 5
Service: 5
Heaven Emerald
Always messing up my order they.gave me something I didn't order and I was allergic to it and had to go to the hospital I called corporate and they didn't even care.
Rey Lacayo
Love this place. My first stop when I get to Miami
Chicken is always dry, over cooked nad bread is hard and stail.
Atmosphere: 3
Food: 2
Service: 1
Andrea Fonseca
I entered the pollo tropical around eleven and was greeted with the manager taking my order. The food with fresh and had a great experience with the store workers.
Dayana Pozo
I do not recommend this tropical chicken, I will never go back again. Terrible service, terrible aptitude. The staff arguing among themselves (all this on top of the food). The chicken was bitter and burnt on the outside and raw on the inside.
Ever since they changed the manager everything has been running smoothly. Love the manager for taking on such a hefty role. It's definitely a thankless job, but I see you! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
I really enjoyed the fresh herbs they used, which elevated the flavors.
Love this place and its food. Great service
Atmosphere: 5
Food: 5
Service: 5
I've had several disappointing experiences lately at this Pollo Tropical. The wait times are excessively long, both for ordering and picking up food. Additionally, my orders have frequently been incomplete.
Worst customer service chicken half way done , I ask for hot sauce manager she is a mess never again
Atmosphere: 1
Food: 1
WATCH the meat when ordering Tropichops, I ordered a regular chicken one, but it was only rice beans and vegetables, no meat at all
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Grilled Chicken
It's the second time I buy from this location and I am missing an item. This time around not only they charged me for an item I expressly said I did not want but failed to include the replacement item in my order. What an unethical way to work.
Food: 4
Service: 1
Service has greatly improved and the food is great! LOVE Pollo Tropical
Atmosphere: 5
Food: 5
Service: 5
Always messing up my order they.gave me something I didn't order and I was allergic to it and had to go to the hospital I called corporate and they didn't even care.
Love this place. My first stop when I get to Miami
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They had the sauce
Atmosphere: 5
Food: 5
Service: 5
Chicken is always dry, over cooked nad bread is hard and stail.
Atmosphere: 3
Food: 2
Service: 1
I entered the pollo tropical around eleven and was greeted with the manager taking my order. The food with fresh and had a great experience with the store workers.
I do not recommend this tropical chicken, I will never go back again. Terrible service, terrible aptitude. The staff arguing among themselves (all this on top of the food). The chicken was bitter and burnt on the outside and raw on the inside.
A shameless raw chicken and little
Atmosphere: 1
Food: 1
Service: 1
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