Great during dinner, unusable at lunch. Long long delays. 25 mins on avg. I go extremely often.
Nancy Simota
This is the second time I order from this pollo and the second time they messed up my order. Today I decided to order a Crispy Cilantro Chicken Sandwich for myself and a tropichop for my partner. These people literally put four Hawaiian rolls cut it in half and put a piece of grilled chicken breast and a giant piece of lettuce. And for the tropichop they gave us semi raw rice and no tomatoes or salsa when we specifically asked to be made like that.
Service: 1
Andrea Lanzas
There was a roach infestation in the bathroom and it was mentioned to the manager and seems like nothing was handled . DO NOT EAT HERE !
Atmosphere: 1
Food: 1
Service: 1
Jariel Hamilton
They have bugs in there store and the food is not like the others
Atmosphere: 1
Food: 1
Service: 1
Mulata
Ew this pollo tropical always has super hard vegetables in their yellow rice please do not come here ! They’re also always missing something in their orders and take so long ! It’s literally an express and they make you park not worth it
Atmosphere: 1
Food: 1
Service: 1
Nieves
This pollo tropical has roaches … and flys in their bread please refrain from coming here ! Also their chicken is always burnt !!!!
Atmosphere: 1
Food: 1
Service: 1
Carlos Diaz
Can't go wrong. Family dealership. What else.. Chicken on the greal.
David Rivera
Let me tell you whoever was on the grill today 6/27/25 the chicken was so good and tasty
People in the drivethru do not listen, the put in the plate what ever they want, they are sleepy, dumb? I dont know if you don’t wanna work, quit.
Atmosphere: 1
Food: 1
Service: 1
Paolo Pincente
My last three orders from this place through UBER Eats has been wrong. I don't know what is going on here. I ordered a VEGETARIAN meal and it showed up with chicken. I am strict with my diet and the chicken has contaminated my food. I know it sounds petty, but it's my rule, does not have to be yours. This location needs to get it together.
Food: 1
Service: 5
Monsieur Zohore
Linda, the Manager at this store, is one of the greatest customer service people I've ever met. We came in the rain because our order was delivered completely incorrectly. The bag even broke in the parking lot, and all the food we It did manage to get spilled everywhere. To make matters worse, see this and promote Linda!
Food: 5
Service: 5
Javier Hernandez
The last 3 times I order here they didn’t send all I ordered. They always miss the sides or the sauces. Today’s churrazco was overcooked and the chicken undercooked. But the food is not always bad.
Great during dinner, unusable at lunch. Long long delays. 25 mins on avg. I go extremely often.
This is the second time I order from this pollo and the second time they messed up my order. Today I decided to order a Crispy Cilantro Chicken Sandwich for myself and a tropichop for my partner. These people literally put four Hawaiian rolls cut it in half and put a piece of grilled chicken breast and a giant piece of lettuce. And for the tropichop they gave us semi raw rice and no tomatoes or salsa when we specifically asked to be made like that.
Service: 1
There was a roach infestation in the bathroom and it was mentioned to the manager and seems like nothing was handled . DO NOT EAT HERE !
Atmosphere: 1
Food: 1
Service: 1
They have bugs in there store and the food is not like the others
Atmosphere: 1
Food: 1
Service: 1
Ew this pollo tropical always has super hard vegetables in their yellow rice please do not come here ! They’re also always missing something in their orders and take so long ! It’s literally an express and they make you park not worth it
Atmosphere: 1
Food: 1
Service: 1
This pollo tropical has roaches … and flys in their bread please refrain from coming here ! Also their chicken is always burnt !!!!
Atmosphere: 1
Food: 1
Service: 1
Can't go wrong. Family dealership. What else.. Chicken on the greal.
Let me tell you whoever was on the grill today 6/27/25 the chicken was so good and tasty
Food: 5
Fast good service.
Portions are small.
Atmosphere: 5
Food: 4
Service: 5
Friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
👎👎
Atmosphere: 1
Food: 2
Service: 1
People in the drivethru do not listen, the put in the plate what ever they want, they are sleepy, dumb? I dont know if you don’t wanna work, quit.
Atmosphere: 1
Food: 1
Service: 1
My last three orders from this place through UBER Eats has been wrong. I don't know what is going on here. I ordered a VEGETARIAN meal and it showed up with chicken. I am strict with my diet and the chicken has contaminated my food. I know it sounds petty, but it's my rule, does not have to be yours. This location needs to get it together.
Food: 1
Service: 5
Linda, the Manager at this store, is one of the greatest customer service people I've ever met. We came in the rain because our order was delivered completely incorrectly. The bag even broke in the parking lot, and all the food we It did manage to get spilled everywhere. To make matters worse, see this and promote Linda!
Food: 5
Service: 5
The last 3 times I order here they didn’t send all I ordered. They always miss the sides or the sauces. Today’s churrazco was overcooked and the chicken undercooked. But the food is not always bad.
Atmosphere: 2
Food: 4
Service: 1
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