Por años promocionan los lunes 1/2 pollo y solo te entregan 1/4, hablé con la gerente y me dijo que siempre venden 1/4. llevo años comprando y los cliente merecen respeto y no anuncios engañosos. Driving Plaza
Heimer Polanco Sanchez
This location it's juat drive-thru option. No indoor available
Atmosphere: 4
Food: 4
Service: 4
Amanda Walkes
Everything was hot and fresh
FNU Chirag
Worst place to get food. They make you wait at least 30 mins even if you order from the app ahead and then give you the wrong order.
Atmosphere: 1
Food: 1
Service: 1
Tropical Roach Chicken
🪳🪳BEWARE!! STAY AWAY FROM POLLO TROPICAL!! THEY SERVE COCKROACHES WITH THEIR FOOD!! I ordered plantains and ate a roach!! 🪳🪳All that was left was a leg at the bottom of my dish!! THE FORT MYERS FLORIDA LOCATION IS FILTHY!! 🪳🪳
John Magnus
Drive in pork and chicken
Atmosphere: 1
Food: 3
Service: 3
Meagan Mills Sackenheim
Do not order catering from here without triple checking everything. They didn’t give us enough food for our order and when we called back, the staff confirmed they messed up and said we could come back and pick up more but we were already 30 minutes away and had to go buy more food closer to feed 30 hungry soccer boys. They would not even consider giving us a refund for that part of the order at all…terrible customer service. We had to spend double the amount of money bc we immediately had to go out and buy something else. I have pictures and receipts and everything.
V S
So far food is fresh and complaints
Atmosphere: 4
Food: 5
Service: 5
Alejandro Gonzalez
I love this place they are so fast are night and during lunch they become magicians to take care of all the people that goes there. Love the staff
Atmosphere: 5
Food: 5
Service: 5
Jade Smith
their drive thru is the place to order they have respectful employees
Everything you need from a pollo tropical. They were out of some sauces but had the cilantro garlic.
Atmosphere: 3
Food: 4
Service: 5
Alexey K
UPDATE: Sep 28. Pollo completely redeemed themselves. I stopped by the location and spoke to manager. She was very polite and accommodating and provided a fresh replacement meal.
Sep 21 after 10 PM. Two strikes in one night, Pollo Tropical — burnt food, missing items, zero effort. This team clearly doesn’t care about quality or customers.
Atmosphere: 5
Food: 5
Service: 5
King Gabriel Collymore
Great food, and genuinely caring folks.
Atmosphere: 5
Food: 5
Service: 5
Christopher
I know this place is supposed to suck but how do you forget the pollo in my pollo tropichop bro🤦
Larry Edward Lowe
Went through the Drive Thru. Got the Chicken Tropi-Chop Combo and a Medium drink. $15.00. The food is overpriced. It was ok but not above average.
Por años promocionan los lunes 1/2 pollo y solo te entregan 1/4, hablé con la gerente y me dijo que siempre venden 1/4. llevo años comprando y los cliente merecen respeto y no anuncios engañosos. Driving Plaza
This location it's juat drive-thru option.
No indoor available
Atmosphere: 4
Food: 4
Service: 4
Everything was hot and fresh
Worst place to get food. They make you wait at least 30 mins even if you order from the app ahead and then give you the wrong order.
Atmosphere: 1
Food: 1
Service: 1
🪳🪳BEWARE!! STAY AWAY FROM POLLO TROPICAL!! THEY SERVE COCKROACHES WITH THEIR FOOD!! I ordered plantains and ate a roach!! 🪳🪳All that was left was a leg at the bottom of my dish!! THE FORT MYERS FLORIDA LOCATION IS FILTHY!! 🪳🪳
Drive in pork and chicken
Atmosphere: 1
Food: 3
Service: 3
Do not order catering from here without triple checking everything. They didn’t give us enough food for our order and when we called back, the staff confirmed they messed up and said we could come back and pick up more but we were already 30 minutes away and had to go buy more food closer to feed 30 hungry soccer boys. They would not even consider giving us a refund for that part of the order at all…terrible customer service. We had to spend double the amount of money bc we immediately had to go out and buy something else. I have pictures and receipts and everything.
So far food is fresh and complaints
Atmosphere: 4
Food: 5
Service: 5
I love this place they are so fast are night and during lunch they become magicians to take care of all the people that goes there. Love the staff
Atmosphere: 5
Food: 5
Service: 5
their drive thru is the place to order they have respectful employees
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everything you need from a pollo tropical. They were out of some sauces but had the cilantro garlic.
Atmosphere: 3
Food: 4
Service: 5
UPDATE: Sep 28. Pollo completely redeemed themselves. I stopped by the location and spoke to manager. She was very polite and accommodating and provided a fresh replacement meal.
Sep 21 after 10 PM. Two strikes in one night, Pollo Tropical — burnt food, missing items, zero effort. This team clearly doesn’t care about quality or customers.
Atmosphere: 5
Food: 5
Service: 5
Great food, and genuinely caring folks.
Atmosphere: 5
Food: 5
Service: 5
I know this place is supposed to suck but how do you forget the pollo in my pollo tropichop bro🤦
Went through the Drive Thru. Got the Chicken Tropi-Chop Combo and a Medium drink. $15.00. The food is overpriced. It was ok but not above average.
Atmosphere: 4
Food: 4
Service: 4
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