Pollo Tropical Express

7501 Biscayne Blvd, Miami
(305) 944-0227

Recent Reviews

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Roberto Ruiz

Great during dinner, unusable at lunch. Long long delays. 25 mins on avg. I go extremely often.

Nancy Simota

This is the second time I order from this pollo and the second time they messed up my order. Today I decided to order a Crispy Cilantro Chicken Sandwich for myself and a tropichop for my partner. These people literally put four Hawaiian rolls cut it in half and put a piece of grilled chicken breast and a giant piece of lettuce. And for the tropichop they gave us semi raw rice and no tomatoes or salsa when we specifically asked to be made like that.

Service: 1

Andrea Lanzas

There was a roach infestation in the bathroom and it was mentioned to the manager and seems like nothing was handled . DO NOT EAT HERE !

Atmosphere: 1

Food: 1

Service: 1

Jariel Hamilton

They have bugs in there store and the food is not like the others

Atmosphere: 1

Food: 1

Service: 1

Mulata

Ew this pollo tropical always has super hard vegetables in their yellow rice please do not come here ! They’re also always missing something in their orders and take so long ! It’s literally an express and they make you park not worth it

Atmosphere: 1

Food: 1

Service: 1

Nieves

This pollo tropical has roaches … and flys in their bread please refrain from coming here ! Also their chicken is always burnt !!!!

Atmosphere: 1

Food: 1

Service: 1

Carlos Diaz

Can't go wrong. Family dealership. What else.. Chicken on the greal.

David Rivera

Let me tell you whoever was on the grill today 6/27/25 the chicken was so good and tasty

Food: 5

Camel Ocola

Fast good service.
Portions are small.

Atmosphere: 5

Food: 4

Service: 5

Smith Obama

Friendly

Atmosphere: 5

Food: 5

Service: 5

Roberto Ibanez

👎👎

Atmosphere: 1

Food: 2

Service: 1

Bernardo Sanchez

People in the drivethru do not listen, the put in the plate what ever they want, they are sleepy, dumb? I dont know if you don’t wanna work, quit.

Atmosphere: 1

Food: 1

Service: 1

Paolo Pincente

My last three orders from this place through UBER Eats has been wrong. I don't know what is going on here. I ordered a VEGETARIAN meal and it showed up with chicken. I am strict with my diet and the chicken has contaminated my food. I know it sounds petty, but it's my rule, does not have to be yours. This location needs to get it together.

Food: 1

Service: 5

Monsieur Zohore

Linda, the Manager at this store, is one of the greatest customer service people I've ever met. We came in the rain because our order was delivered completely incorrectly. The bag even broke in the parking lot, and all the food we It did manage to get spilled everywhere. To make matters worse, see this and promote Linda!

Food: 5

Service: 5

Javier Hernandez

The last 3 times I order here they didn’t send all I ordered. They always miss the sides or the sauces. Today’s churrazco was overcooked and the chicken undercooked. But the food is not always bad.

Atmosphere: 2

Food: 4

Service: 1

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