Tables were a little messy. Employees were a little rude. Food was good.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Tropichop
Power Toilet
Bad chicken and lettuce Terrible avocado and no lids for tropichops
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Chicken Tropichop
Alex Amor
Chicken keeps getting smaller and smaller. Suggest name change to Canary Tropical. Such a shame. Reasonable service and great taste.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Rice and Beans, Grilled Chicken
angelyd osorio
The food was very good but the attention should not train the staff, they do not know how to provide customer service
Atmosphere: 3
Food: 5
Service: 1
Julie M Cheda
As a long-time patron of Pollo Tropical, I must express my profound disappointment with the experience at location #10030, situated at 581 N. W. 57th Avenue, Miami, FL 33126.In over 35 years of patronage, this establishment stands as a stark contrast to the standards set by the corporation.The quality of food, service, and facility at this particular store is the worst I've encountered.Having utilized Pollo Tropical's catering services for numerous large-scale corporate events and conferences, I can attest that this location fails to uphold the brand's reputation.On multiple occasions—believe it or not, I’ve given this location several attempts for redemption— the employees demonstrate a blatant lack of concern for both their product and customers, performing only the bare minimum. By as early as 8:30pm, they offer a stripped down menu comprising solely chicken on bone and rice, no other sides available —a service far below expectations.Despite the establishment's supposed closing time of midnight, it seems more fitting for them to shut their doors by 8:30pm. Any attempt to dine beyond 9pm is met with dismissal. Fortunately I have no problem taking my business to Burger King across the street.It is my hope that Pollo Tropical #10030 undergoes a significant overhaul to match the caliber expected of the brand.
Atmosphere: 1
Food: 1
Service: 1
Guille Chaviano
For the last 6-8 times I been there either driveway or in person they always miss placed the order, today I orders and the Cesar salad not even have dressing and they serve me 14 chicken for 1/2 that I order .. is like they don’t care or the manager is not on top of the employees .. very disappointed
Leonardo Ramirez
Good food, good flavor, the grilled chicken with its rice and beans are very good, and the cassava croquettes are exquisite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croquetas, Pollo A la Brasa
Roberto Lima
A good place for lunch, very good quality of food and good treatment of the staffParking: Free and plenty of places
Atmosphere: 4
Food: 4
Service: 4
Hector Castillo Ramirez
Excellent service food delicious
Atmosphere: 5
Food: 5
Service: 5
Alfredo Estrada
Very good food and very friendly employees, I recommend the place 100%
The Cuban girls who deliver your food are very attentive and always try to help you.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pollo A la Brasa
FLECHASO CUPIDO
Very good excellent service ?
Atmosphere: 5
Food: 5
Service: 5
Srimoye Banerjee
Food was ok but service was very slow.
Atmosphere: 4
Food: 5
Service: 3
Michel Alonso
Customer service has to improve in many aspects and supply all products well for daily operations at night there are too many menu components missing, thank
Tables were a little messy. Employees were a little rude. Food was good.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Tropichop
Bad chicken and lettuce Terrible avocado and no lids for tropichops
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Chicken Tropichop
Chicken keeps getting smaller and smaller. Suggest name change to Canary Tropical. Such a shame. Reasonable service and great taste.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Rice and Beans, Grilled Chicken
The food was very good but the attention should not train the staff, they do not know how to provide customer service
Atmosphere: 3
Food: 5
Service: 1
As a long-time patron of Pollo Tropical, I must express my profound disappointment with the experience at location #10030, situated at 581 N. W. 57th Avenue, Miami, FL 33126.In over 35 years of patronage, this establishment stands as a stark contrast to the standards set by the corporation.The quality of food, service, and facility at this particular store is the worst I've encountered.Having utilized Pollo Tropical's catering services for numerous large-scale corporate events and conferences, I can attest that this location fails to uphold the brand's reputation.On multiple occasions—believe it or not, I’ve given this location several attempts for redemption— the employees demonstrate a blatant lack of concern for both their product and customers, performing only the bare minimum. By as early as 8:30pm, they offer a stripped down menu comprising solely chicken on bone and rice, no other sides available —a service far below expectations.Despite the establishment's supposed closing time of midnight, it seems more fitting for them to shut their doors by 8:30pm. Any attempt to dine beyond 9pm is met with dismissal. Fortunately I have no problem taking my business to Burger King across the street.It is my hope that Pollo Tropical #10030 undergoes a significant overhaul to match the caliber expected of the brand.
Atmosphere: 1
Food: 1
Service: 1
For the last 6-8 times I been there either driveway or in person they always miss placed the order, today I orders and the Cesar salad not even have dressing and they serve me 14 chicken for 1/2 that I order .. is like they don’t care or the manager is not on top of the employees .. very disappointed
Good food, good flavor, the grilled chicken with its rice and beans are very good, and the cassava croquettes are exquisite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croquetas, Pollo A la Brasa
A good place for lunch, very good quality of food and good treatment of the staffParking: Free and plenty of places
Atmosphere: 4
Food: 4
Service: 4
Excellent service food delicious
Atmosphere: 5
Food: 5
Service: 5
Very good food and very friendly employees, I recommend the place 100%
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
GOOD PLACE TO ENJOY GOOD
Atmosphere: 5
Food: 5
Service: 5
The Cuban girls who deliver your food are very attentive and always try to help you.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pollo A la Brasa
Very good excellent service ?
Atmosphere: 5
Food: 5
Service: 5
Food was ok but service was very slow.
Atmosphere: 4
Food: 5
Service: 3
Customer service has to improve in many aspects and supply all products well for daily operations at night there are too many menu components missing, thank
Atmosphere: 2
Food: 3
Service: 3