RAW CHICKEN!! I came here late night on Dec 22, 2025 and ordered a grilled chicken tropichop. I never received a receipt. I got home and started to eat when I realized the chicken tasted unusual. I started inspecting it and realized it was RAWWWW!!! What makes this even worse, I called customer support, not wanting anything free or any compensation but my money back for their store serving me raw meat that can cause serious health issues. The customer rep advice for me to reach out to corporate via email which I did. Corporate distasteful response was that they are sorry I received uncooked chicken, but they are unable to help me without a receipt. I included a bank transaction including the store number, purchase date, and amount, but still could not receive any help!!
Food: 1
Service: 1
Electronix
Just pollo tropical, nothing special, good for lunch
Atmosphere: 3
Food: 5
Service: 4
Miguel Crespo
The food was horrible my chicken was raw. The give me a new tropi chop but I lost my appetite. The need to pay more attention when preparing and cooking the food . Not coming back here
Atmosphere: 1
Food: 1
Service: 1
JA
Great service and friendly staff at this location! The managers — Araceli, Glorivel, Erika, and Niurvis — always keep things running smoothly. The employees — Hillary, Juanita, Evelyn, Carlita, Dayana, Jamilet, Fernando, Ivan, and the rest of the team — are helpful, fast, and welcoming. Always a good experience here!
Atmosphere: 5
Food: 5
Service: 5
Jacques Josil
1 this nasty tht miss,Erika aka the night shift manager will smoke and not wash her hands. 2 it's crazy how she can talk behind her cashier employee back in Spanish to the other workers and think it's cool.,I know the workers can't used they phone but what give some more power then the others to use there phone .
Atmosphere: 1
Food: 4
Service: 1
Aura Guzman
I had an excellent service from Erika, she was very kind.
Atmosphere: 5
Food: 5
Service: 5
Aurimar
Erika was very kind and servicing! We thoroughly enjoyed the burrito she prepared!!
Atmosphere: 5
Food: 5
Service: 5
Kenneth Scott
I ordered the number 11 and there was barely any steak and I wasn’t give the chimichurri sauce. $14.00 for this.
Atmosphere: 2
Food: 2
Service: 2
Will Glass
An institución of quick service Latin fare. I haven’t been in years but they have adapted with the times. Everything was good.
Food: 4
Khaled Majzoub
I have visited this location at least 3 times a week until Oct 19 was my last order and I will never return I ordered as usual always take out I pick up my order and leave but the orders are always missing the side order you place something I learned to check it before leaving the restaurant and that I coped with till the 19th I placed an order approximately 10:20 pm a churrasco steak rice and beans and a side order of fries all was there but when I got home only a 3 minute drive the food was obviously old and cold the fries were as hard as a rock and honestly I wouldn’t have feed that steak to a dog 😡 I threw it away lost my 16.00 dollars remained hungry as I had finished work at the time I ordered and the shameful thing is I always tip the worker that gives me my order and that night the look on their faces said it all as they knew the food is cold and old no doubt. Beware with this location of the service and make sure to check your order before you leave even for the freshness and warmth of the food.
Aracelys was an amazing woman. And I really loved this place, very nice workers. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Louise Marie Candelaria
Yummy mango drink. Fresh mangos.
Atmosphere: 3
Food: 5
Service: 4
Taniah Hernandez
I bought two family meals yesterday and one of the breads had mold disgusting they need to be aware of what there selling to the customers I paid $42.78$ I need good service not moldy stuff also the brown rice had a smell like roaches i won’t be back here no more I will be going somewhere else bad service be very aware
Atmosphere: 1
Food: 1
Service: 1
Jessica Lopez
Good morning I will like to share my experience at this location yesterday i come here often due to this location having great food and some amazing employees but I was very disappointed by the way a employee was treated yesterday by a manager wearing a head band she was very rude and very unprofessional she was speaking very loud to the cashier and giving her attitude in front of everyone embarrassing the worker I did see the cashier trying to defend herself but then she just felt ashamed and upset and remain quiet the manager just kept on going even saying things in Spanish I really didn’t understand but this manager is very rude and unprofessional she had a very angry face and treated that worker very bad I really wanted to share this to anyone that would read this message and do something about we are all human and should be treated with respect if the worker did something wrong there is a way to speak correctly to an employee especially in front of customers this is not the way someone should be treated I will no longer will be visiting this location I don’t want any gifts or contact if you will like to do something train your managers how to be respectful,kind and professional this is good for your business have a great day I just had to share this because I was ashamed for that employee this restaurant have very bad customer service I wouldn’t recommend anyone visiting here I could imagine how they treat their customers.
RAW CHICKEN!! I came here late night on Dec 22, 2025 and ordered a grilled chicken tropichop. I never received a receipt. I got home and started to eat when I realized the chicken tasted unusual. I started inspecting it and realized it was RAWWWW!!! What makes this even worse, I called customer support, not wanting anything free or any compensation but my money back for their store serving me raw meat that can cause serious health issues. The customer rep advice for me to reach out to corporate via email which I did. Corporate distasteful response was that they are sorry I received uncooked chicken, but they are unable to help me without a receipt. I included a bank transaction including the store number, purchase date, and amount, but still could not receive any help!!
Food: 1
Service: 1
Just pollo tropical, nothing special, good for lunch
Atmosphere: 3
Food: 5
Service: 4
The food was horrible my chicken was raw. The give me a new tropi chop but I lost my appetite. The need to pay more attention when preparing and cooking the food . Not coming back here
Atmosphere: 1
Food: 1
Service: 1
Great service and friendly staff at this location! The managers — Araceli, Glorivel, Erika, and Niurvis — always keep things running smoothly. The employees — Hillary, Juanita, Evelyn, Carlita, Dayana, Jamilet, Fernando, Ivan, and the rest of the team — are helpful, fast, and welcoming. Always a good experience here!
Atmosphere: 5
Food: 5
Service: 5
1 this nasty tht miss,Erika aka the night shift manager will smoke and not wash her hands.
2 it's crazy how she can talk behind her cashier employee back in Spanish to the other workers and think it's cool.,I know the workers can't used they phone but what give some more power then the others to use there phone .
Atmosphere: 1
Food: 4
Service: 1
I had an excellent service from Erika, she was very kind.
Atmosphere: 5
Food: 5
Service: 5
Erika was very kind and servicing! We thoroughly enjoyed the burrito she prepared!!
Atmosphere: 5
Food: 5
Service: 5
I ordered the number 11 and there was barely any steak and I wasn’t give the chimichurri sauce. $14.00 for this.
Atmosphere: 2
Food: 2
Service: 2
An institución of quick service Latin fare. I haven’t been in years but they have adapted with the times. Everything was good.
Food: 4
I have visited this location at least 3 times a week until Oct 19 was my last order and I will never return I ordered as usual always take out I pick up my order and leave but the orders are always missing the side order you place something I learned to check it before leaving the restaurant and that I coped with till the 19th I placed an order approximately 10:20 pm a churrasco steak rice and beans and a side order of fries all was there but when I got home only a 3 minute drive the food was obviously old and cold the fries were as hard as a rock and honestly I wouldn’t have feed that steak to a dog 😡 I threw it away lost my 16.00 dollars remained hungry as I had finished work at the time I ordered and the shameful thing is I always tip the worker that gives me my order and that night the look on their faces said it all as they knew the food is cold and old no doubt. Beware with this location of the service and make sure to check your order before you leave even for the freshness and warmth of the food.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
They had no napkins,no sauces at all,
Atmosphere: 2
Food: 3
Service: 1
Aracelys was an amazing woman. And I really loved this place, very nice workers. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Yummy mango drink. Fresh mangos.
Atmosphere: 3
Food: 5
Service: 4
I bought two family meals yesterday and one of the breads had mold disgusting they need to be aware of what there selling to the customers I paid $42.78$ I need good service not moldy stuff also the brown rice had a smell like roaches i won’t be back here no more I will be going somewhere else bad service be very aware
Atmosphere: 1
Food: 1
Service: 1
Good morning I will like to share my experience at this location yesterday i come here often due to this location having great food and some amazing employees but I was very disappointed by the way a employee was treated yesterday by a manager wearing a head band she was very rude and very unprofessional she was speaking very loud to the cashier and giving her attitude in front of everyone embarrassing the worker I did see the cashier trying to defend herself but then she just felt ashamed and upset and remain quiet the manager just kept on going even saying things in Spanish I really didn’t understand but this manager is very rude and unprofessional she had a very angry face and treated that worker very bad I really wanted to share this to anyone that would read this message and do something about we are all human and should be treated with respect if the worker did something wrong there is a way to speak correctly to an employee especially in front of customers this is not the way someone should be treated I will no longer will be visiting this location I don’t want any gifts or contact if you will like to do something train your managers how to be respectful,kind and professional this is good for your business have a great day I just had to share this because I was ashamed for that employee this restaurant have very bad customer service I wouldn’t recommend anyone visiting here I could imagine how they treat their customers.
Atmosphere: 1
Food: 1
Service: 1
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