Employees don't care about the food they serve you. They will give you deep-fried breading and burnt chicken to try and pass it as Crispy chicken.
Atmosphere: 3
Food: 1
Service: 1
Yelenni Davila
Today I ordered from this location & to say the very least, I was super dissatisfied. More specifically, I bought the Ropa Vieja Platter for my family & the meat portions are honestly concerning for what you’re paying. If you get unlucky, like my daughter & my husband, you may find a piece of fat which takes up more space of the meat portion that they provide. Also, half of the cup is veggies & the cup is around the palm of a regular size hand.
Atmosphere: 1
Food: 1
Service: 1
FRANCISCO MARIN
Everything was good
Atmosphere: 5
Food: 5
Service: 5
JzusLuvliftedme
Great meal.very clean seating area. Many workers, only a few who speak fluent English, but helpful as they could be.
The food was fresh and flavorful. Wish sauces had a little more spicy taste.
Atmosphere: 5
Food: 5
Service: 4
Enrique De La Pena
Fast, healthy, affordable food to go or stay
Atmosphere: 4
Food: 4
Service: 5
sandy duque
Please when you offer a dish like shredded beef, please put the beef on it , not a spoon of meat and the rest rice and beans , omg like it was caviar ..REALLY ???🙄🙄🙄
Atmosphere: 3
Food: 2
Service: 3
God's Profoundest Peon
I'm an unashamed fan of PT.
When I can't think of what I want to eat in S. Florida I remember I can get a delicious grilled half chicken, fluffy white rice, savory black beans, and a nice roll for $11 and I'm looking up the near PT location. They never disappoint.
Atmosphere: 2
Food: 4
Service: 4
Miguel Hora
Next time, when someome ordered half grill chicken, offer a tender one. Not something tottally dried. It is oct-31-2025, 4:34 pm , it looks like this chicken was made a while ago, but stayed dehidrating over the grill.
Great service at Pollo Tropical! I want to recognize Niurvis for her amazing customer service! She was friendly, professional, and made sure my order was perfect. It’s always a pleasure to be helped by someone with such a positive attitude and genuine care for customers. Thank you, Niurvis, for making my visit a great experience!
victor cuerdo
Customer service needs a lot of work
Food: 4
Service: 1
Raoul Oesmanadi
Very busy at noon .. but there is a reason for it... The food was great
Atmosphere: 4
Food: 5
Service: 4
Ironel Moraga
Tania consistently demonstrates exceptional leadership and dedication in her role as Sala Manager. Her ability to manage the dining area efficiently while maintaining a welcoming atmosphere for guests is truly commendable. She leads by example, ensuring that her team stays motivated, organized, and focused on delivering excellent customer service.
Her attention to detail, quick problem-solving skills, and commitment to cleanliness and safety standards make her an invaluable asset to the restaurant. Tania’s positive attitude and professionalism contribute greatly to the overall success of the location.
Atmosphere: 5
Food: 5
Service: 5
Carlos
No Barbecue sauce is always an issue. And no fried chicken at 8pm on a Sunday is insane. Message from a regular
Employees don't care about the food they serve you. They will give you deep-fried breading and burnt chicken to try and pass it as Crispy chicken.
Atmosphere: 3
Food: 1
Service: 1
Today I ordered from this location & to say the very least, I was super dissatisfied. More specifically, I bought the Ropa Vieja Platter for my family & the meat portions are honestly concerning for what you’re paying. If you get unlucky, like my daughter & my husband, you may find a piece of fat which takes up more space of the meat portion that they provide. Also, half of the cup is veggies & the cup is around the palm of a regular size hand.
Atmosphere: 1
Food: 1
Service: 1
Everything was good
Atmosphere: 5
Food: 5
Service: 5
Great meal.very clean seating area. Many workers, only a few who speak fluent English, but helpful as they could be.
The food was fresh and flavorful. Wish sauces had a little more spicy taste.
Atmosphere: 5
Food: 5
Service: 4
Fast, healthy, affordable food to go or stay
Atmosphere: 4
Food: 4
Service: 5
Please when you offer a dish like shredded beef, please put the beef on it , not a spoon of meat and the rest rice and beans , omg like it was caviar ..REALLY ???🙄🙄🙄
Atmosphere: 3
Food: 2
Service: 3
I'm an unashamed fan of PT.
When I can't think of what I want to eat in S. Florida I remember I can get a delicious grilled half chicken, fluffy white rice, savory black beans, and a nice roll for $11 and I'm looking up the near PT location. They never disappoint.
Atmosphere: 2
Food: 4
Service: 4
Next time, when someome ordered half grill chicken, offer a tender one. Not something tottally dried. It is oct-31-2025, 4:34 pm , it looks like this chicken was made a while ago, but stayed dehidrating over the grill.
Atmosphere: 3
Food: 1
Service: 3
Not bad, but not good.
Atmosphere: 3
Food: 3
Service: 2
Nice food. Great ambient to enjoy the food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great service at Pollo Tropical!
I want to recognize Niurvis for her amazing customer service! She was friendly, professional, and made sure my order was perfect. It’s always a pleasure to be helped by someone with such a positive attitude and genuine care for customers. Thank you, Niurvis, for making my visit a great experience!
Customer service needs a lot of work
Food: 4
Service: 1
Very busy at noon .. but there is a reason for it... The food was great
Atmosphere: 4
Food: 5
Service: 4
Tania consistently demonstrates exceptional leadership and dedication in her role as Sala Manager. Her ability to manage the dining area efficiently while maintaining a welcoming atmosphere for guests is truly commendable. She leads by example, ensuring that her team stays motivated, organized, and focused on delivering excellent customer service.
Her attention to detail, quick problem-solving skills, and commitment to cleanliness and safety standards make her an invaluable asset to the restaurant. Tania’s positive attitude and professionalism contribute greatly to the overall success of the location.
Atmosphere: 5
Food: 5
Service: 5
No Barbecue sauce is always an issue. And no fried chicken at 8pm on a Sunday is insane. Message from a regular
Food: 1
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