Let me start off by saying I don’t like cake. I had tried a piece of cake at a party and was mesmerized with the taste. The rum cake is absolutely delicious, moist and flavorful. I bought a mini rum cake as a last-minute treat for a get together after that first encounter and it did not disappoint. The young lady that attended me was very friendly. I left also with a cupcake to try before the party 👩🏽🍳🤌🏼- You’ll be seeing me again
Atmosphere: 4
Food: 5
Service: 5
Kethnie Moreau
Delicious rum cake. 10/10. Best haitian bakery in south
Food: 5
Recommended dishes: Rhum Cake, Small Rum Raisin Cake
Shameka Mobley
****Bad Customer Service ALERT****
I had a terrible experience at Ray’s Cakes 16606 N Miami Ave Miami, FL 33169 The “owner” Marlon was very rude and disrespectful to me. I ordered rum cupcakes and he gave me cupcakes soaked in rum to the point my guests didn’t enjoy them.. I went back the next day expecting to at least get the remaining rum cupcakes replaced. Instead I received such poor customer service from the time I entered the establishment and he noticed there was an issue. He took the cupcakes in the back and brought them back out and said have a nice day. I noticed the cupcakes were the exact same cupcakes, I brought it to his attention by calling him back to the front from the lobby. He looked at me in disgust and took them in the back for the second time. After 10min he brought them back out and slammed them on the counter and walked to the back without exchanging a word.. I left the establishment never to return… Customer service goes a long way. I would not recommend this place to anyone
Inah Magnetic Williams
****Bad Customer Service ALERT****
I had a terrible experience at Ray’s Cakes 16606 N Miami Ave Miami, FL 33169
The “owner” Marlon was very rude and disrespectful to me. I ordered rum cupcakes and he gave me cupcakes soaked in rum to the point my guests didn’t enjoy them.. I went back the next day expecting to at least get the remaining rum cupcakes replaced. Instead I received such poor customer service from the time I entered the establishment and he noticed there was an issue. He took the cupcakes in the back and brought them back out and said have a nice day. I noticed the cupcakes were the exact same cupcakes, I brought it to his attention by calling him back to the front from the lobby. He looked at me in disgust and took them in the back for the second time. After 10min he brought them back out and slammed them on the counter and walked to the back without exchanging a word.. I left the establishment never to return… Customer service goes a long way. I would not recommend this place to anyone
Mackayla Smith
I ordered a rum cake for my mother’s birthday and my mother tasted it and she said it was horrible. And by the next morning , the cake was completely spoiled. Waste of money.
Atmosphere: 1
Food: 1
Service: 5
Alizé Lafleur
Best services and quality
stephanie Frederic
The worst customer service ever!!!! I called in Thursday 48 hours to place an order for a medium size cake for pickup on Saturday, the young lady who took the order took my name down, and provided me with a price. Saturday I arrive at Ray’s cake to pick up the cake order and there was no record of me placing an order. They are unprofessional and didn’t even try to accommodate me after telling and trying to show her I had phone record showing I called Rays Cake that Thursday having a two minute conversation. Customer service goes a long way and Rays cakes lacks that.
Atmosphere: 1
Food: 1
Service: 1
Phara JP Buteau
Honestly, the cake itself would 5 stars, but I’ve had something that came and started calling since Friday because I needed that cake for Monday, but since they close Monday I was trying to call to make payment over the phone because I’m arriving to Miami on Monday, so I wasn’t able to go over the place to place the order. The machine keeps answering the phone. Best cake ever but not as much convenient. They need to do better. And honestly I’ll always buy cake from them because I don’t know any other places that sales the best.
The best Rum or Rhum cupcakes ever! Customer service is without reproach and your expectations are exceeded!
Mirdline Pagenel
This cake taste soo good. I taste it from my BFF party.
kaydian alcin
I called to make an order and was given two different information upon making clear directions of what was wanted on my cake I was told it can be done, after making my payment I was then told its a possibility that what I wanted cannot be done. The person I spoke to claimed that her name was Rosie, well if was Rosie you were very unprofessional to someone who was paying their hard earned money to support your business just know I will never order or recommend anyone to your place of business. I really hope Management find a way to correct this issue because whomever you have answering your phone sucks!
Ready Now HomeBuyers & Investments LLC
Worst customer service ever! Please do not waste your time and order with them bc they will mess up your order and then have the nerve to have a nasty attitude about it. Never again
Phara B. Jean Pierre
Honestly, the cake itself would 5 stars, but I’ve had something that came and started calling since Friday because I needed that cake for Monday, but since they close Monday I was trying to call to make payment over the phone because I’m arriving to Miami on Monday, so I wasn’t able to go over the place to place the order. The machine keeps answering the phone. Best cake ever but not as much convenient. They need to do better. And honestly I’ll always buy cake from them because I don’t know any other places that sales the best.
Let me start off by saying I don’t like cake. I had tried a piece of cake at a party and was mesmerized with the taste. The rum cake is absolutely delicious, moist and flavorful. I bought a mini rum cake as a last-minute treat for a get together after that first encounter and it did not disappoint. The young lady that attended me was very friendly. I left also with a cupcake to try before the party 👩🏽🍳🤌🏼- You’ll be seeing me again
Atmosphere: 4
Food: 5
Service: 5
Delicious rum cake. 10/10. Best haitian bakery in south
Food: 5
Recommended dishes: Rhum Cake, Small Rum Raisin Cake
****Bad Customer Service ALERT****
I had a terrible experience at Ray’s Cakes 16606 N Miami Ave Miami, FL 33169
The “owner” Marlon was very rude and disrespectful to me. I ordered rum cupcakes and he gave me cupcakes soaked in rum to the point my guests didn’t enjoy them.. I went back the next day expecting to at least get the remaining rum cupcakes replaced. Instead I received such poor customer service from the time I entered the establishment and he noticed there was an issue. He took the cupcakes in the back and brought them back out and said have a nice day. I noticed the cupcakes were the exact same cupcakes, I brought it to his attention by calling him back to the front from the lobby. He looked at me in disgust and took them in the back for the second time. After 10min he brought them back out and slammed them on the counter and walked to the back without exchanging a word.. I left the establishment never to return… Customer service goes a long way. I would not recommend this place to anyone
****Bad Customer Service ALERT**** I had a terrible experience at Ray’s Cakes 16606 N Miami Ave Miami, FL 33169 The “owner” Marlon was very rude and disrespectful to me. I ordered rum cupcakes and he gave me cupcakes soaked in rum to the point my guests didn’t enjoy them.. I went back the next day expecting to at least get the remaining rum cupcakes replaced. Instead I received such poor customer service from the time I entered the establishment and he noticed there was an issue. He took the cupcakes in the back and brought them back out and said have a nice day. I noticed the cupcakes were the exact same cupcakes, I brought it to his attention by calling him back to the front from the lobby. He looked at me in disgust and took them in the back for the second time. After 10min he brought them back out and slammed them on the counter and walked to the back without exchanging a word.. I left the establishment never to return… Customer service goes a long way. I would not recommend this place to anyone
I ordered a rum cake for my mother’s birthday and my mother tasted it and she said it was horrible. And by the next morning , the cake was completely spoiled. Waste of money.
Atmosphere: 1
Food: 1
Service: 5
Best services and quality
The worst customer service ever!!!! I called in Thursday 48 hours to place an order for a medium size cake for pickup on Saturday, the young lady who took the order took my name down, and provided me with a price. Saturday I arrive at Ray’s cake to pick up the cake order and there was no record of me placing an order. They are unprofessional and didn’t even try to accommodate me after telling and trying to show her I had phone record showing I called Rays Cake that Thursday having a two minute conversation. Customer service goes a long way and Rays cakes lacks that.
Atmosphere: 1
Food: 1
Service: 1
Honestly, the cake itself would 5 stars, but I’ve had something that came and started calling since Friday because I needed that cake for Monday, but since they close Monday I was trying to call to make payment over the phone because I’m arriving to Miami on Monday, so I wasn’t able to go over the place to place the order. The machine keeps answering the phone. Best cake ever but not as much convenient. They need to do better. And honestly I’ll always buy cake from them because I don’t know any other places that sales the best.
Delicious cake...but worst customer service
Atmosphere: 1
Food: 5
Service: 1
Great service ?
Restaurantji Recommends
The best Rum or Rhum cupcakes ever! Customer service is without reproach and your expectations are exceeded!
This cake taste soo good. I taste it from my BFF party.
I called to make an order and was given two different information upon making clear directions of what was wanted on my cake I was told it can be done, after making my payment I was then told its a possibility that what I wanted cannot be done. The person I spoke to claimed that her name was Rosie, well if was Rosie you were very unprofessional to someone who was paying their hard earned money to support your business just know I will never order or recommend anyone to your place of business. I really hope Management find a way to correct this issue because whomever you have answering your phone sucks!
Worst customer service ever! Please do not waste your time and order with them bc they will mess up your order and then have the nerve to have a nasty attitude about it. Never again
Honestly, the cake itself would 5 stars, but I’ve had something that came and started calling since Friday because I needed that cake for Monday, but since they close Monday I was trying to call to make payment over the phone because I’m arriving to Miami on Monday, so I wasn’t able to go over the place to place the order. The machine keeps answering the phone. Best cake ever but not as much convenient. They need to do better. And honestly I’ll always buy cake from them because I don’t know any other places that sales the best.
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