Shake Shack Mary Brickell Village
901 S Miami Ave Suite 109, Miami
(786) 292-5777
Recent Reviews
Sort by
Best burger place in Brickell.
Service top notch, manager very kind and providing a top notch customer service
Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
I want to start this off by saying I do not write reviews for restaurants, let alone fast food restaurants. That being said the service I experienced at this location was nothing short of unbelievable.
I had originally ordered on uber eats for delivery. Hours went by and my order wasn't picked up. I eventually decided to go and just pick it up myself. Upon arriving and explaining the situation the lady at the front profusely apologized and remade my order fresh for no additional cost. She was very kind and went above and beyond in her service.
While I was eating my food the manager came over a couple times to check in on me. I do not experience this level of service even at some high end restaurants. The staff took what was a bad experience and turned it into one that was very pleasurable.
I cannot recommend this location enough and highly recommend a raise for all the staff. 5/5
Atmosphere: 5
Food: 5
Service: 5
I tried a new sandwich and I was not disappointed! Delicious avocado and chicken combination.
Food: 5
Service: 5
Mister Scott wise gave an amazing service and the food was amazing.
Atmosphere: 5
Food: 5
Service: 5
Despite being a fast food chain. The service and ambience are as top as a restaurant. The food is also really good. It’s perfect for a chill dinner.
Atmosphere: 5
Food: 5
Service: 5
Shake Shack Mary Brickell delivers tasty comfort food in a vibrant setting. The bacon burger is juicy and flavorful, and the cheese fries are a must try. Loved the crispy chicken bites and tender chicken sandwich. Great spot for a quick, satisfying meal!
Atmosphere: 5
Food: 5
Service: 5
Didn't order ahead. Food was prepared quickly.
Atmosphere: 5
Food: 5
Service: 5
I ordered 3 different types of burgers and they were delicious.
Atmosphere: 5
Food: 5
Service: 5
We usually always love coming to Shake Shack, at this branch we ordered our burger without bacon and when the burger came with bacon we got attitude from the manager who handed us the order because we said we ordered without bacon for religious reasons, he asked us to simply toss it because it didn’t say it on the order - when we told him to please check the order and he saw the mistake was made by them he told us with an attitude that he will make it again.
Absolutely love this area the energy the lights Justin all around beautiful scenery and the staff is pretty friendly it's a must visit area
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Just average
Atmosphere: 3
Food: 3
Service: 3
Staff wasn't great to deal with. But the kitchen was perfect. For a fast food burger, this is maybe the best
Atmosphere: 2
Food: 5
Service: 2
10/10, the best burger I've ever eaten, free refills, perfect service
Atmosphere: 5
Food: 5
Service: 5
I don't often eat like this, but sometimes you just crave a burger! Everything was great and made perfectly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shack Burger \u0026 Cheese Fries, Smokeshack
Excellent service, very friendly
Atmosphere: 5
Food: 5
Service: 5
Loading...