rarely write reviews, but I felt this experience needed to be shared — not only for potential customers but for the sake of the business owner who may not realize the kind of leadership representing their brand. I visited this location through the drive-thru. I was asked for my order, which I gave, and then asked to repeat it again at the window. Mistakes happen, and I understand that — but I was ultimately given the wrong drinks. I returned (with no other cars in line) and politely explained the situation at the speaker. A young man was responding to me when he was suddenly interrupted by a woman’s voice — loud, irate, and seemed unprofessional — who cut him off and said, “Drive around, we have it.” At the window, a young man kindly handed me a replacement drink. Unfortunately, it was the same drink except it was now watered down. I asked if it could be remade, and he took it back. Shortly after, the window was abruptly opened by a woman — whom I now understand to be the assistant manager — who demanded the “mixed” drink as well. I handed it to her, (which was also watered down and I was glad to give it because they have no trash can outside in this location) and she then refused to let me take the paper from the cup, dismissing it as only the paper used to make drinks. She slammed the window without a word of apology. (I thought the paper was my receipt) The most disappointing part was not the mistake — but her energy. There was no professionalism, no ownership of the situation, and no respect shown to a paying customer. When I calmly told her that her attitude was unprofessional and that I wouldn’t be returning, she smiled and replied, “Oh, you won’t be returning.” To the owner: If this is your idea of leadership, you may want to reconsider your investment. Emotional, reactive behavior does not equal policy or management. The woman at the window seemed more interested in controlling the narrative than correcting the issue — or respecting your staff. She undermined a polite employee who was simply doing his job. To the young man who served me: You handled things with grace and kindness — thank you. To the employees working under poor leadership: You deserve a workplace that values you, supports your mental health, and treats you like a person — not a servant. To future customers: If you want a smoothie and to be treated like a customer whose presence matters, Tropical Smoothie just down the road might be a better experience. If I could give a zero, I would. One star — and only for the courtesy of the young man at the window.
Atmosphere: 1
Food: 1
Service: 1
SUNIL PAWAR
Very bad . I ordered green smoothie and got nothing .when asked serve me she said green inside. Lier never coming back. . Over priced too
Atmosphere: 1
Food: 1
Service: 1
Tyrance McCall
Destiny was great and kind thank you
Atmosphere: 5
Food: 5
Service: 5
Lea Olibrice
Great customer service! from Kenold!
Atmosphere: 5
Food: 5
Service: 5
john dillard
Dwayne & Kenold were awesome. Very professional, assertive and knows their smoothies!
J. Dillard Best selling Children’s Books Author “JD the Kid Barber”
Atmosphere: 5
Food: 5
Service: 5
Edline Saintvil
Destiney was very helpful it was my first time coming to smoothie king definitely coming back to this location
Atmosphere: 5
Food: 5
Service: 5
Jessica Saintvil
Destiney had a positive attitude i love her energy she helped me picked a smoothie choice I would like.i will be coming back
Atmosphere: 5
Food: 5
Service: 5
DANIEL OBERTI
My first time here, Max recommended hydration _Watermelon for me. Staff are very friendly and helpful… and display love for their work.
My name is MaxiMill, not Daniel… google…please.
Atmosphere: 5
Food: 5
Service: 5
Chanel Urrutia-Ordenes
Kenold made my day better with small talk and he taught me how to use the app properly to gain points! Awesome energy!!!
Atmosphere: 5
Food: 5
Service: 5
surf
Keno and Dwayne made my smoothie so good i was left in awe after how good my shake was✌️
i had a great experience with Dwayne he was amazing and smoothie was so good
Atmosphere: 5
Food: 5
Service: 5
Stephen Asgar
Pretty standard Smoothie King. Acceptable speed from order screen to collection. Consistent flavor I’m used to. My go to is the Caribbean Way.
Atmosphere: 5
Food: 5
Service: 5
L Gmail
I’m writing to express my disappointment with the service I received at the 126th location in North Miami Beach. I hope this message is taken seriously, as the experience was frustrating, disrespectful, and far below what I would expect from your brand. I began at the drive-thru and asked questions about the menu. After learning there were juices, waters, and snacks available inside the store, I decided to park and go in to explore more options. At the counter, I placed the following order: One small Watermelon Hydration One medium Lemon Strawberry smoothie After paying, I waited inside for quite some time. During that wait, at least four cars passed through the drive-thru and received their orders before mine, despite me ordering earlier. A gentleman who entered the store after me and ordered an açaí bowl was also served before I received anything at all. As I grew increasingly thirsty, I asked for a cup of water and was told there was a $0.25 charge, which I paid no problem. However, no water was ever given to me at that time. When our drinks were finally handed over, I noticed both were the same size, which raised a concern. I asked the staff what size they were, and the young man at the counter insisted both were small, and that I had ordered a small. I calmly explained that I had requested and paid for a medium Lemon Strawberry smoothie. I then asked to see my receipt, which had not been provided to me at the time of purchase. He searched through several receipts — including orders placed after mine — and finally found mine. As I had stated, it confirmed I had paid for a medium. Instead of acknowledging the mistake or offering an apology, the employee asked me for the small and aggressively threw the incorrect drink into the trash, which came across as unnecessarily hostile. I told him that was not necessary and that I had been waiting enough time to have to wait more. At that point, both he and a female employee with long red dreadlocks raised their voices and said, “We have to do that referring to tossing the drink.” And after all of that — the delay, the argument over the drink size, and the back-and-forth just to prove I had paid for a medium — I still had not received the water I had paid for earlier. It had been completely forgotten. I had to ask for it again, and only then, after the smoothies were finally handed over and everything had already escalated, was the water given to me. This added another layer of frustration to an already disappointing experience. When I expressed concern about the delay and the fact that we were served after every drive-thru order and even after a customer who came in later, the staff member told me that the drive-thru takes priority because it’s “timed,” and that people inside the store “can sit and wait.” That explanation felt dismissive and unacceptable. I chose to come inside based on information I received at the intercom — not to be treated as a lower priority. This entire interaction was handled without professionalism or courtesy. From the lack of urgency and communication to the tone and behavior of the staff, the experience was deeply disappointing. I hope this feedback is used to retrain the team on proper customer service, how to respectfully resolve errors, and how to ensure in-store customers are treated with the same care as those in the drive-thru. Thank you for taking the time to read this. I’d appreciate a response and any follow-up actions taken.
Atmosphere: 1
Food: 2
Service: 1
Pedro Diaz
Really liked the inside of the store. It’s bigger than most locations. Store is clean and the service is great. I can appreciate the amount of employees. Again like most locations there is usually only one or two employees working that’s not the case at this location, they are ready to serve and with a good attitude. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Tyler Venuti
kenold was the goat i haven’t come in a while till today and the workers used to be really rude until kenold showed up with all this respect much love to him
rarely write reviews, but I felt this experience needed to be shared — not only for potential customers but for the sake of the business owner who may not realize the kind of leadership representing their brand.
I visited this location through the drive-thru. I was asked for my order, which I gave, and then asked to repeat it again at the window. Mistakes happen, and I understand that — but I was ultimately given the wrong drinks. I returned (with no other cars in line) and politely explained the situation at the speaker. A young man was responding to me when he was suddenly interrupted by a woman’s voice — loud, irate, and seemed unprofessional — who cut him off and said, “Drive around, we have it.”
At the window, a young man kindly handed me a replacement drink. Unfortunately, it was the same drink except it was now watered down. I asked if it could be remade, and he took it back. Shortly after, the window was abruptly opened by a woman — whom I now understand to be the assistant manager — who demanded the “mixed” drink as well. I handed it to her, (which was also watered down and I was glad to give it because they have no trash can outside in this location) and she then refused to let me take the paper from the cup, dismissing it as only the paper used to make drinks. She slammed the window without a word of apology. (I thought the paper was my receipt)
The most disappointing part was not the mistake — but her energy. There was no professionalism, no ownership of the situation, and no respect shown to a paying customer. When I calmly told her that her attitude was unprofessional and that I wouldn’t be returning, she smiled and replied, “Oh, you won’t be returning.”
To the owner: If this is your idea of leadership, you may want to reconsider your investment. Emotional, reactive behavior does not equal policy or management. The woman at the window seemed more interested in controlling the narrative than correcting the issue — or respecting your staff. She undermined a polite employee who was simply doing his job.
To the young man who served me: You handled things with grace and kindness — thank you.
To the employees working under poor leadership: You deserve a workplace that values you, supports your mental health, and treats you like a person — not a servant.
To future customers: If you want a smoothie and to be treated like a customer whose presence matters, Tropical Smoothie just down the road might be a better experience.
If I could give a zero, I would. One star — and only for the courtesy of the young man at the window.
Atmosphere: 1
Food: 1
Service: 1
Very bad . I ordered green smoothie and got nothing .when asked serve me she said green inside. Lier never coming back. . Over priced too
Atmosphere: 1
Food: 1
Service: 1
Destiny was great and kind thank you
Atmosphere: 5
Food: 5
Service: 5
Great customer service! from Kenold!
Atmosphere: 5
Food: 5
Service: 5
Dwayne & Kenold were awesome. Very professional, assertive and knows their smoothies!
J. Dillard
Best selling Children’s Books Author
“JD the Kid Barber”
Atmosphere: 5
Food: 5
Service: 5
Destiney was very helpful it was my first time coming to smoothie king definitely coming back to this location
Atmosphere: 5
Food: 5
Service: 5
Destiney had a positive attitude i love her energy she helped me picked a smoothie choice I would like.i will be coming back
Atmosphere: 5
Food: 5
Service: 5
My first time here, Max recommended hydration _Watermelon for me. Staff are very friendly and helpful… and display love for their work.
My name is MaxiMill, not Daniel… google…please.
Atmosphere: 5
Food: 5
Service: 5
Kenold made my day better with small talk and he taught me how to use the app properly to gain points! Awesome energy!!!
Atmosphere: 5
Food: 5
Service: 5
Keno and Dwayne made my smoothie so good i was left in awe after how good my shake was✌️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
i had a great experience with Dwayne he was amazing and smoothie was so good
Atmosphere: 5
Food: 5
Service: 5
Pretty standard Smoothie King. Acceptable speed from order screen to collection. Consistent flavor I’m used to. My go to is the Caribbean Way.
Atmosphere: 5
Food: 5
Service: 5
I’m writing to express my disappointment with the service I received at the 126th location in North Miami Beach. I hope this message is taken seriously, as the experience was frustrating, disrespectful, and far below what I would expect from your brand.
I began at the drive-thru and asked questions about the menu. After learning there were juices, waters, and snacks available inside the store, I decided to park and go in to explore more options.
At the counter, I placed the following order:
One small Watermelon Hydration
One medium Lemon Strawberry smoothie
After paying, I waited inside for quite some time. During that wait, at least four cars passed through the drive-thru and received their orders before mine, despite me ordering earlier. A gentleman who entered the store after me and ordered an açaí bowl was also served before I received anything at all.
As I grew increasingly thirsty, I asked for a cup of water and was told there was a $0.25 charge, which I paid no problem. However, no water was ever given to me at that time.
When our drinks were finally handed over, I noticed both were the same size, which raised a concern. I asked the staff what size they were, and the young man at the counter insisted both were small, and that I had ordered a small. I calmly explained that I had requested and paid for a medium Lemon Strawberry smoothie. I then asked to see my receipt, which had not been provided to me at the time of purchase. He searched through several receipts — including orders placed after mine — and finally found mine. As I had stated, it confirmed I had paid for a medium.
Instead of acknowledging the mistake or offering an apology, the employee asked me for the small and aggressively threw the incorrect drink into the trash, which came across as unnecessarily hostile. I told him that was not necessary and that I had been waiting enough time to have to wait more. At that point, both he and a female employee with long red dreadlocks raised their voices and said, “We have to do that referring to tossing the drink.”
And after all of that — the delay, the argument over the drink size, and the back-and-forth just to prove I had paid for a medium — I still had not received the water I had paid for earlier. It had been completely forgotten. I had to ask for it again, and only then, after the smoothies were finally handed over and everything had already escalated, was the water given to me. This added another layer of frustration to an already disappointing experience.
When I expressed concern about the delay and the fact that we were served after every drive-thru order and even after a customer who came in later, the staff member told me that the drive-thru takes priority because it’s “timed,” and that people inside the store “can sit and wait.” That explanation felt dismissive and unacceptable. I chose to come inside based on information I received at the intercom — not to be treated as a lower priority. This entire interaction was handled without professionalism or courtesy. From the lack of urgency and communication to the tone and behavior of the staff, the experience was deeply disappointing.
I hope this feedback is used to retrain the team on proper customer service, how to respectfully resolve errors, and how to ensure in-store customers are treated with the same care as those in the drive-thru.
Thank you for taking the time to read this. I’d appreciate a response and any follow-up actions taken.
Atmosphere: 1
Food: 2
Service: 1
Really liked the inside of the store. It’s bigger than most locations. Store is clean and the service is great. I can appreciate the amount of employees. Again like most locations there is usually only one or two employees working that’s not the case at this location, they are ready to serve and with a good attitude. Thank you!
Atmosphere: 5
Food: 5
Service: 5
kenold was the goat i haven’t come in a while till today and the workers used to be really rude until kenold showed up with all this respect much love to him
Atmosphere: 5
Food: 5
Service: 5
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