rarely write reviews, but I felt this experience needed to be shared — not only for potential customers but for the sake of the business owner who may not realize the kind of leadership representing their brand. I visited this location through the drive-thru. I was asked for my order, which I gave, and then asked to repeat it again at the window. Mistakes happen, and I understand that — but I was ultimately given the wrong drinks. I returned (with no other cars in line) and politely explained the situation at the speaker. A young man was responding to me when he was suddenly interrupted by a woman’s voice — loud, irate, and seemed unprofessional — who cut him off and said, “Drive around, we have it.” At the window, a young man kindly handed me a replacement drink. Unfortunately, it was the same drink except it was now watered down. I asked if it could be remade, and he took it back. Shortly after, the window was abruptly opened by a woman — whom I now understand to be the assistant manager — who demanded the “mixed” drink as well. I handed it to her, (which was also watered down and I was glad to give it because they have no trash can outside in this location) and she then refused to let me take the paper from the cup, dismissing it as only the paper used to make drinks. She slammed the window without a word of apology. (I thought the paper was my receipt) The most disappointing part was not the mistake — but her energy. There was no professionalism, no ownership of the situation, and no respect shown to a paying customer. When I calmly told her that her attitude was unprofessional and that I wouldn’t be returning, she smiled and replied, “Oh, you won’t be returning.” To the owner: If this is your idea of leadership, you may want to reconsider your investment. Emotional, reactive behavior does not equal policy or management. The woman at the window seemed more interested in controlling the narrative than correcting the issue — or respecting your staff. She undermined a polite employee who was simply doing his job. To the young man who served me: You handled things with grace and kindness — thank you. To the employees working under poor leadership: You deserve a workplace that values you, supports your mental health, and treats you like a person — not a servant. To future customers: If you want a smoothie and to be treated like a customer whose presence matters, Tropical Smoothie just down the road might be a better experience. If I could give a zero, I would. One star — and only for the courtesy of the young man at the window.
Atmosphere: 1
Food: 1
Service: 1
SUNIL PAWAR
Very bad . I ordered green smoothie and got nothing .when asked serve me she said green inside. Lier never coming back. . Over priced too
Atmosphere: 1
Food: 1
Service: 1
Tyrance McCall
Destiny was great and kind thank you
Atmosphere: 5
Food: 5
Service: 5
Lea Olibrice
Great customer service! from Kenold!
Atmosphere: 5
Food: 5
Service: 5
john dillard
Dwayne & Kenold were awesome. Very professional, assertive and knows their smoothies!
J. Dillard Best selling Children’s Books Author “JD the Kid Barber”
Love it here
Atmosphere: 5
Food: 5
Service: 5
very good
Atmosphere: 5
Food: 5
Service: 5
One of the best smoothies I tasted in a long time
Atmosphere: 5
Food: 5
Service: 5
IT WAS VERY DELICIOUS
Atmosphere: 5
Food: 5
Service: 5
I love it!!
Atmosphere: 5
Food: 5
Service: 5
Food was an amazing 10/10 obviously 5 stars
Atmosphere: 5
Food: 5
Service: 5
Very good customer service
Atmosphere: 5
Food: 5
Service: 5
Smoothie was great
Atmosphere: 5
Food: 5
Service: 5
Thank you for the smoothie
Atmosphere: 5
Food: 5
Service: 5
Thanks for this movie. It was great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
rarely write reviews, but I felt this experience needed to be shared — not only for potential customers but for the sake of the business owner who may not realize the kind of leadership representing their brand.
I visited this location through the drive-thru. I was asked for my order, which I gave, and then asked to repeat it again at the window. Mistakes happen, and I understand that — but I was ultimately given the wrong drinks. I returned (with no other cars in line) and politely explained the situation at the speaker. A young man was responding to me when he was suddenly interrupted by a woman’s voice — loud, irate, and seemed unprofessional — who cut him off and said, “Drive around, we have it.”
At the window, a young man kindly handed me a replacement drink. Unfortunately, it was the same drink except it was now watered down. I asked if it could be remade, and he took it back. Shortly after, the window was abruptly opened by a woman — whom I now understand to be the assistant manager — who demanded the “mixed” drink as well. I handed it to her, (which was also watered down and I was glad to give it because they have no trash can outside in this location) and she then refused to let me take the paper from the cup, dismissing it as only the paper used to make drinks. She slammed the window without a word of apology. (I thought the paper was my receipt)
The most disappointing part was not the mistake — but her energy. There was no professionalism, no ownership of the situation, and no respect shown to a paying customer. When I calmly told her that her attitude was unprofessional and that I wouldn’t be returning, she smiled and replied, “Oh, you won’t be returning.”
To the owner: If this is your idea of leadership, you may want to reconsider your investment. Emotional, reactive behavior does not equal policy or management. The woman at the window seemed more interested in controlling the narrative than correcting the issue — or respecting your staff. She undermined a polite employee who was simply doing his job.
To the young man who served me: You handled things with grace and kindness — thank you.
To the employees working under poor leadership: You deserve a workplace that values you, supports your mental health, and treats you like a person — not a servant.
To future customers: If you want a smoothie and to be treated like a customer whose presence matters, Tropical Smoothie just down the road might be a better experience.
If I could give a zero, I would. One star — and only for the courtesy of the young man at the window.
Atmosphere: 1
Food: 1
Service: 1
Very bad . I ordered green smoothie and got nothing .when asked serve me she said green inside. Lier never coming back. . Over priced too
Atmosphere: 1
Food: 1
Service: 1
Destiny was great and kind thank you
Atmosphere: 5
Food: 5
Service: 5
Great customer service! from Kenold!
Atmosphere: 5
Food: 5
Service: 5
Dwayne & Kenold were awesome. Very professional, assertive and knows their smoothies!
J. Dillard
Best selling Children’s Books Author
“JD the Kid Barber”
Atmosphere: 5
Food: 5
Service: 5
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